USC Auxiliary Services Emergency Response & Business Recovery

1. USC Auxiliary ServicesEmergency Response& Business Recovery

2. Scale of Business Recovery • Bookstores – 9 locations, 2 websites, 110 FTE • Hospitality – 16 locations, 7 kitchens, 480 FTE • Hotel – 4 floors of students (1 kitchen) • Housing – 53 properties, 7,200 students, 150 FTE • Transportation – 70 vehicles, 90 FTE • Shared Services/Admin. – ACCT, HR, IT – 30 FTE

3. Response/Recovery/Resources • Bookstores – Admin/Housing space, cash, goods • Hospitality – Food • Housing – Housing, comfort services, gear • Hotel – Housing, comfort services • Transportation – Vehicles, fuel, barricades, gear • Shared Services/Admin. – ACCT, HR, IT

4. Preparation • Personal Preparedness • Secure Offices • Report to Work • Plans • Training and Communication

5. Response: 1st hour • Duck, cover & hold • BERT teams evacuate buildings • CERT teams report to medical • IC’s begin DOC setup

6. DOC response • People – Locate staff and report to HR • Assets – Assess condition and inventory • Response – Report into EOC and respond to requests / situations

7. Health Center Hospitality Transportation Housing Bookstore

8. Housing DOC Response • Locate staff & students • Coordinate with Student Affairs • Inspect buildings with FMS • Obtain bedding/clothing/supplies for students • Locate interim housing

9. Transportation DOC Response • Locate staff / Bring Trams & Cruisers in • Assess vehicle and fuel inventory • Retrieve emergency trailers • Retrieve MREs • Transport HSC, Hotel, North Campus students / staff as needed

10. Hospitality DOC Response • Locate people • Locate food prep gear • Food / supplies inventory & prioritization • Retrieve MREs and purified water • Set up and secure food prep areas • Serve food / Contact MOU providers

11. Bookstore DOC Response • Locate people • Secure / audit cash • Inventory usable goods • Assess condition of warehouse, transportation, off-site stores • Assist other units

12. Accounting DOC Response • Locate people • Begin manual asset tracking • Food, fuel, merchandise disbursement • Assess initial loss of inventory value • Connect to AIS / Purchasing / Vendors • Work with IT / HR to get back on line

13. HR/Paroll DOC Response • Locate all AS staff, track injuries & insurance • Manually track payroll hours, OT, etc. • Track information required by FEMA • Coordinate Aux info hub • Recruit and deploy support labor • Coordinate grief/stress counseling

14. IT DOC Response • Locate people • Assess gear: laptops, small generators, etc. • Bring Shared Service on line locally • Check off-site back-up vendors • Re-connect to USC • Bring Op Units up one-by-one

15. Business Recovery: General • Move in facilities as they open • Water, power, gas • Bring paper system tracking back on line • Catch up on data entry & reconnect to university • Resume full operations as conditions allow • Assess and report damage and financial impact

16. Business Recovery = the Ability to… • Bookstore – Purchase, sell at POS, receive, deliver • Hospitality – Open kitchens and dining areas • Hotel – Open facility for full operations • Housing – Move students back in with full service • Transportation – Resume full Tram and Cruiser service • Accounting – Report inventory loss / Re-write budget • HR • IT

17. Thank you!