Top 8 Essential Things Your Telemedicine Platform Should Include

1. Top 8 Essential Things Your Telemedicine Platform Should Include Telemedicine has carved a niche for itself by offering some unparalleled benefits to the healthcare industry, not to forget society. A robust and feature-rich telemedicine platform can make it possible for healthcare professionals to evaluate, diagnose and treat patients at a distance with telecommunications technology. Do you seek medical help? Why should it be limited to location? In the last decade, the approach has been well-received by health care professionals across the globe, especially in the USA. It has been an important part of the American healthcare infrastructure. We have recently seen the effectiveness of such platforms in the times of the Covid-19 pandemic. The popularity of these telemedicine platforms and virtual wellness programs have massively increased in the last year as they have helped people to stay safe and healthy in their homes. A report presented by the American Hospital Association clearly states that digital healthcare services are heading in the right direction as they want to get rid of the hub-and- spoke model. Some of the data revealed by the association are fascinating. Let's have a look:   54% of US consumers would love to have non-urgent care online 76% of patients believe that online healthcare service accessibility is more important than seeing a doctor in-person. 70% of patients prefer communication with their doctors via email, video conference, or other online channels. 54% of patients and 56% of US physicians believe that smartphones will play a huge role in their communication for the next decade.   With such great popularity and ongoing demand for telemedicine platforms, many entrepreneurs came up with their own powerful and highly-functional telemedicine platforms. If you search on the internet, you will find many telemedicine platforms offering various medical services such as virtual wellness programs, health coaching services, online health consulting services, and many more.

2. Are you looking for the best telemedicine platform online? Are you looking for a virtual health partner that never disappoints you? Well, picking the one from plenty of options is difficult, but we are here to help you. Here is a list of some non-negotiable items/features you should know before finalizing a telemedicine company. Stay tuned! 1- HIPAA compliance If you are a healthcare consultant or a virtual health coach, ensure that the system you are using is HIPPA compliant. Some might think of using Skype or FaceTime, but it is not a good idea as they are not encrypted or secure. The best thing to do is to ensure that the telemedicine platform you choose, meets all the standards for HIPPA. Compromising with it might invite some unwanted troubles. It is better to make sure about it. In addition to that, the telemedicine platform partner must sign a Business Associate Agreement with you. 2- Business Associate Agreement Unfortunately, many consultants overlook this thing, but it should not be. Implementing a telemedicine platform into practice is a crucial requirement. Many healthcare practitioners argue that sessions are not recorded. So, there is nothing to worry about. However, the telemedicine platform will store your patients' information on its server. When you have signed the BAA, it will protect you if the platform fails to protect the data. Why take a chance? Before you select a platform, it is better to ask whether they will sign a BAA or not. If they show willingness, it indicates that they seriously believe in offering healthcare services. 3- A comprehensive user manual What if a potential user is not tech-savvy and finds it challenging to download and launch software? First, it might be cumbersome for people to download software, and they might

3. not be aware of how to complete additional steps. It might be problematic for some users to use the software. Sometimes, they might have a computer that does not support the software. To take care of these possible hurdles, the platform builders must offer a comprehensive user manual with the software product. Offer telemedicine guidelines as well, along with the user manual. 4- Flexible Hardware Requirements Ensure that the telemedicine platform you select runs on any device with an internet connection, mic, and camera. Whether you have a desktop computer, smartphone, or tablet, you should be able to connect with patients quickly and effortlessly. Ensure versatility, flexibility, and ease of implementation when you choose a platform. 5- One Step Login Remembering multiple usernames and passwords is a headache. You have usernames and passwords for your email accounts, social media accounts, and countless other applications you use daily. If you, being a healthcare practitioner, find it challenging to remember credentials, it would be difficult for your patients. How about a platform with one step login that removes these login formalities to get practical and expedient treatment in one-go? 6- Telemedicine Triage In case of medical emergencies, telemedicine counseling is not recommended. Having an in- built triage feature is a must thing in any telemedicine platform. A triage feature allows healthcare providers to identify patients who seek immediate in-person medical care. Choose a platform that has an in-built triage feature that keeps telemedicine safe and useful.

4. 7- Instant, In-House Support with Low Utilization Superior and instant customer service solves many hurdles and issues. Ensure that the telemedicine platform you choose offers splendid customer support and offers immediate response as and when you ask for it. Instant approval is very crucial when a patient is waiting on the other end of the virtual consultation. Some of the support facilities include connection testing, reminders for appointments, live help, and others. 8- Information Capture While treating a patient at a distance, some of the hurdles are medical history collection, complaints, intake forms, consents, and geographic and demographic data. A telemedicine platform with an in-built paperwork automation feature can make information sharing more effortless and easy. Wrapping Up Are you finding the right telemedicine platform for you? Don't miss these things we have discussed in the post. Most of the telemedicine platforms have become advanced now, and they also offer other value-added services such as virtual wellness programs, personal health and wellness coaches, and other services. Choose the one that correctly serves the core purpose and offers you convenience and comfort. Contact Us Company Name: ModiHealth Phone: +1(416) 644-8597 Email id: info@modiht.com Website: www.modiht.com