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The rise of the Uber was pivotal in modern times, especially for all the businesses. Itu2019s because it not only disrupted the taxi industry but also laid a platform in the form of an on-demand economy for other entrepreneurs to disrupt several industry verticals. Freight or trucking industry is also among those industry verticals which has undergone tremendous change due to the Uberization.
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On-demand cargo delivery solution: A one-stop solution to all trucking and freight problems The rise of the uber was pivotal in modern times, especially for all the businesses. It’s because it not only disrupted the taxi industry but also laid a platform in the form of an on-demand economy for other entrepreneurs to disrupt several industry verticals. Freight or trucking industry is also among those industry verticals which has undergone tremendous change due to the uberization.
Top challenges associated with the cargo delivery industry Freight and cargo delivery business is tough. The number of operations that the carriers and owners have to perform is more than enough to overwhelm them. These operations include receiving new load orders, assigning it to suitable drivers, managing emergencies, ensuring deliveries on time, etc. The majority of traditional trucking business still employ phone calls to get new business. This results in slow operations and a lot of wastage of time.
Empty trucks Underutilization of trucks and resources is one of the biggest challenge faced by the trucking businesses. Many times their truck moves with less amount of load and returns empty on the return. This causes much higher fuel consumption per unit load. Freight businesses can unlock new revenue opportunities if they figure out a way to fully load their trucks on their return trip. This way they can improve their overall resource utilization. However, achieving this feat is a difficult task in its own.
High broker and middleman commissions High brokerage commissions is another challenge associated with the trucking industry. The business owners have to pay a massive amount of commission fees to broker and middleman for getting new business. This is because they are heavily dependent on these brokers for shipment request which results in them accepting all their demands and ultimately lowering their profit margins. These business owners can eliminate the need for these middlemen and brokers with the help of a digital marketplace in the trucking industry.
Security Security is also a major concern as carriers often have no information about the precise location of their drivers and truck. Moreover, phone calls are prone to error and are time-consuming. This lack of tracking causes issues like delays in delivery, misuse of trucks, stolen shipment, and many more.
Customer experience There’s no doubt that today’s age is the age of instant gratification. People are now used to lightning-fast deliveries whether it is grocery delivery, food delivery, parcel delivery, etc. Compared to food delivery and eCommerce delivery, the trucking industry has to do some catch up to reach that stage. The trucking industry is still plagued with incomplete orders, damaged items, delivery delays, and high shipment fees which heavily contributes to poor customer experience. However, these challenges can be overcome with the help of an on-demand cargo delivery solution that can transform the entire trucking and logistics industry.
Here comes the on-demand cargo delivery solution An on-demand cargo delivery system is a one-stop solution that can put an end to all the challenges faced by the trucking industry. First, it eliminates all the middlemen and other intermediaries between the customers and the truck drivers by providing a platform for them to connect directly. This also means no more commissions and time-consuming documentation. An on-demand cargo delivery solution not only makes the process faster and easier but also reduces clients’ expenses by a great extent.
Must-have features for your on-demand cargo delivery software To achieve some of the benefits mentioned above, you must have a robust on-demand delivery solution. So, here we will discuss the top features that you must include in your on-demand cargo delivery solution.
Integrate geolocation for real-time tracking Geolocation is a very crucial feature in the cargo delivery app. It helps you to know the precise location of all your drivers. This feature also plays a crucial role in establishing trustworthy relationships with your customers as it helps you to offer faster and accurate delivery services. This feature proves to be handy in detecting and eliminating any loopholes. This feature ensures that none of your drivers escapes before completing their tasks. Moreover, you can also find out the time consumed during each delivery. This can help also help in reducing fuel consumption.
Chatbots for 24×7 support A key to offering rich customer experience is to understand and resolve all their queries quickly. This can be achieved with a chatbot that can offer 24×7 support services to all your customers. This chatbot feature can answer any type of question for example, if someone wants to know if there will be any on-demand labour required or not. You need to ensure that the in-app chatbots obtain the correct information and keep the customers engaged in the communication loop. With such a feature, you can offer top-notch online customer support. This will also eliminate any miscommunication along with giving a sense of security and satisfaction to your customers.
Payment gateway integration All the successful on-demand cargo delivery businesses offer their customers with multiple modes of payments. You can do the same by integrating several payment gateways like paypal, braintree, square, stripe, etc. This will enable your customers to make payments via multiple modes such as cash, card, and wallet. Once the user makes the payment, you can also provide them with an online payment receipt which will have all the booking information. This feature will make your business look more trustworthy and professional.
Reports and analytics To progress, every business needs to identify its shortcomings so that they can eliminate them. Reports and analytics is one such feature which helps you in doing that. It provides you with all the crucial data that helps you take insight-driven business decisions. This feature offers you data like the total number of deliveries made, cancelled, failed, and many more. It also breaks down expenditures like commissions, taxes, fuel expenses, and miscellaneous so you can analyze and minimize your expenses. With reports and analytics, you can minimize your shortcomings and enhance your strengths.
Benefits of on-demand cargo delivery solution The benefits of an on-demand cargo delivery solution are immense. Moreover, it’s a win-win for owners, drivers, and customers. Let’s have a look at its benefits one by one.
For truck business owners • Real-time tracking with excellent control • Enhanced efficiency & productivity • Scale your business rapidly
For drivers • Easy-to-access job information • Easy bill logging • Payment and performance monitoring
For customers • Simplified booking • Real-time shipment tracking • Reviews and ratings
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