1. Complaint management system An effective complaint management system saves time and money by quickly resolving your problems. NABD complaint management system wants to provide consumer with confidence about the independence of complaint reviewer. Complaint management system can be configured in any way that suits your organization, but include single telephone & email gateway for complaint enquiries and case management of complaint from inception to completion. The complaint management system do:- Accountability Transparency Accessibility Responsive Objective Customer orientation Continuous improvement At NABD the customer satisfaction & complaint management system, our aim is to figure out and eliminate the issues that cause customer dissatisfaction through the feedback we handle as per procedure we defined. One of the benefits of NABD complaint management system is that you can tie complaint information to other modules. Within the module you are able to store customer information such as name, contact information, order number, & other internal contact of specified customer.