WhatsApp marketing services | WhatsApp Blasting

1. The What, Why, and How of a Shared WhatsApp Inbox With nearly 3 billion active users worldwide, WhatsApp has become the #1 messaging platform used for personal and business interactions alike. Handling these WhatsApp conversations efficiently is not just a win-win for businesses, but a necessity for delivering the fast, personalized experiences customers love. Fail to deliver on this and satisfaction and loyalty rates will quickly decline. But using WhatsApp on its own has its limits, even if you use WhatsApp Business API. Customers communicate across multiple channels, from live chat and social media to email and SMS. Trying to manage all these different conversations in separate inboxes is certainly a recipe for operational chaos and missed opportunities. Or not. Because there is a smarter solution: combine your Bulk SMS on WhatsApp communications with all your other channels into one centralized, shared inbox. Read on. Here you will find: What is a WhatsApp shared inbox? Advantages of a shared WhatsApp inbox How businesses use the shared WhatsApp inbox How to use WhatsApp as a team? And much more.

2. What is a WhatsApp Shared Inbox? Essentially, a WhatsApp shared inbox is a centralized place where all of a company’s WhatsApp messages and conversations come together. This ensures that no queries are missed, as multiple team members can easily access and manage WhatsApp conversations collectively. From the inbox, you can collaborate with the team on responding to messages, while using automated templates, applying labels and rules, communicating with the team, and more. However, using a shared inbox just for WhatsApp might not be enough. Customer communication is now spread across different channels and inboxes, and if you manage each channel separately, be prepared for data silos. This fragmented approach makes it incredibly difficult to maintain a consistent experience when customers jump between channels. The answer is a centralized, multi-channel inbox. Choose a centralized and collaborative team inbox A better solution is to implement a multi-channel shared inbox that integrates WhatsApp along with other messaging channels like live chat, email, social media, SMS, etc. According to Aberdeen Group, companies with multi-channel customer service strategies have a 23x higher customer satisfaction rate. Instead of each team member managing different inboxes for different channels, every customer conversation flows into a centralized platform, accessible to all team members. With all conversations centralized, customer service reps can effectively manage large volumes of customer messages, not just from WhatsApp, but from other channels as well. And without much effort. This creates a better experience for both customers and agents, especially for consumer service industries like:

3. A Shared WhatsApp Inbox for Hospitality WhatsApp — and messaging channels like WhatsApp, such as Messenger, Instagram DM, etc. — is best for personalized service, and the hospitality industry thrives on personalized customer services. Through a shared inbox, you can communicate with your guests on a variety of topics, such as Incoming queries Booking information Pre-arrival information In-stay services Post-stay requests Feedback Sending promotional messages to guests You can also share your product catalogs and details about your rooms and other packages. Plus, the hospitality industry is not limited to guests — you can talk to vendors, suppliers, travel agents, and other groups through the channel of your choice. All from a single dashboard. How do other hospitality companies use their inbox? Huakai, a Spanish company in the hospitality and tourism sector, receives more than 500 messages a day through various communication channels. Their inboxes fill up with a large volume of requests, questions and incidents to be resolved, especially during peak season. The solution they wanted was a platform that: Centralizes all the channels through which customers send them messages Helps them use WhatsApp more effectively Simple but effective integrations Has automation features that save time. They implemented Trengo and let the results speak for themselves:

4. 3 times more requests are handled per day Response time has decreased by 50%. 500 conversations per day. Read the full study here. TRAVEL & LEISURE The travel and leisure industry is no different than the hospitality industry. With a WhatsApp shared inbox, you can offer fast and cohesive support to travelers through a single shared inbox, handling questions about bookings, updates, changes, and more. You can discuss their interests, suggest destinations, and create custom itineraries based on them. What travel and leisure companies can use the inbox for: Personalized trip planning 24/7 support Instant updates Itinerary management Flight reminders Coordination between teams Information about upcoming trips or seasonal packages Promotional offers and more. How do other travel and leisure companies use the inbox? Ferryscanner is a Greece-based search and booking engine that helps find affordable ferry tickets to destinations around the world. Customers reach out to them through multiple channels, and according to Alvertos Iskinatzis, Customer Success Manager, his team had to keep multiple channels open alongside their customer engagement platform to see if they had missed any comments or direct messages. In the off-season, it was manageable. But during the summer months, they saw a huge spike in the number of conversations across multiple channels, leaving him and his team “struggling to successfully manage them.” To solve the problem, Ferryscanner implemented the multi-channel inbox, Flowboat, and Trengo rules. The results: They easily handled a 700% increase in customer queries across five different communication channels: WhatsApp, Facebook Messenger, email, live chat, and Google Business Messages. In addition, Trengo’sautomated rules accurately tagged 35,000 conversations. “This frees up time for our human agents to handle more complicated issues,” says Alvertos.

5. Automotive industry The shared inbox offers the automotive industry many opportunities to innovate in customer service and operations. You can respond to queries, schedule appointments, and directly serve potential customers, as well as offer after-sales support and send important vehicle updates from a single, unified dashboard that is accessible to all relevant team members. Some of the things dealers and service providers can do with the shared inbox include: Sales and service enquiries Make appointment scheduling Lead nurturing After-sales support Quick FAQs or roadside assistance Vehicle updates Inform existing customers about new offers and packages How do other automotive companies use the inbox? Munstand is one of the largest automotive companies in the Netherlands, offering vehicle purchase, rental and maintenance services across 11 locations. Given their large customer base and variety of offerings, they were experiencing difficulties managing multiple customer communications across multiple channels. Their teams regularly encountered a high volume of incoming conversations on everything from sales and maintenance to standard repairs. However, given the lack of an integrated platform, responses were rather slow, and the overall customer experience was average. Munstand’s team now manages 4 channels: WhatsApp Business, email, Facebook Messenger, and their website’s live chat. The results: The response time on 90% of incoming conversations has been impressively less than a minute. In addition to Munstand, BAS World, a truck and trailer distributor in Europe, witnessed a 70% increase in lead generation and 10% increase in team efficiency after using Trengo. E-commerce industry According to Microsoft’s State of Global Customer Service report, 72% of respondents expect brands to have a complete set of information about each customer’s personal data, their purchase history, and their satisfaction level. With a shared inbox, e-commerce businesses can do exactly that. Teams can quickly capture pre-purchase queries, resolve post-purchase issues, access customer history, and track order status, shipping, and delivery issues, all from a unified view. Why Inbox works for e-commerce: Respond in real-time to customer questions about products, sizes, colors, and availability. Provide real-time order tracking information and delivery updates directly through different channels, including WhatsApp. Suggest relevant products and personalized offers to customers based on their previous purchases and browsing behavior.

6. Offer effective customer support in case of order issues, returns, or product troubleshooting. Reaching out to customers who abandoned their carts and encouraging them to complete their purchases with personalized messages. How are other e-commerce companies using the inbox? EVVO HOME is a customer-obsessed e-commerce company that offers high-end home appliances at competitive prices. They typically receive over 60 inquiries a day across multiple channels. They wanted a solution that would streamline all customer operations, from order and ticket management to key conversations and integrations. After extensive market research, they chose Trengo. "What we use the most are customer profiles and automated workflows. So every time a message or email comes in, "within minutes, the right department is notified and can respond to that customer," explains Cristina, Digital Marketing Specialist at EVVO. Overall, EVVO HOME has achieved the following after implementing Trengo's customer engagement platform: Response time reduced by 50%. Revenue increased by 5-7%. Improved internal team communication In addition to EVVO HOME, Hubo, a DIY hardware store with 180 locations, implemented Trengo's WhatsApp Business integration alone. In addition to achieving 60% revenue from WhatsApp alone, these are some of the other results: Benefits of sharing WhatsApp inbox Combining WhatsApp with other messaging channels into one centralized inbox helps businesses overcome key customer communication challenges. This unified approach delivers: 1.Faster response times With a 98% open rate, WhatsApp messages are more likely to be seen and interacted with. With all conversations flowing into a unified interface, teams can quickly identify, prioritize, and respond to incoming conversations from WhatsApp and other channels. Similarly, using automated templates can further improve response times and route conversations to the team with context. 2.Improved collaboration Lack of collaboration is often the root cause of poor customer experience. 70 percent of customers expect customer support agents to collaborate on their behalf. And that's only possible with a shared inbox, as multiple team members can collaborate together on customer conversations. You can pass information between departments or specialized teams, add timely context, or even collaborate on drafts in real-time (yes, unlike other platforms, you can collaborate on drafts in real-time). 3.Improved customer satisfaction

7. 76% of consumers are frustrated when businesses don’t offer personalized experiences. A shared inbox (and a WhatsApp team inbox) helps build trust and credibility, and 81% of marketers say relationships are stronger throughout the customer journey, especially with WhatsApp as a communication channel. It’s simple: you’ll get access to complete customer profiles with all their previous interactions, order history, and preferences. You can also use that data to send personalized offers and promotions to customers. 4.Data-driven insights Data is only useful when you can make sense of it and make smarter decisions based on it. A shared inbox gives you a bird’s-eye view of customer communication history across all channels. For example, you might notice that your team's response to email is quick, but average when it comes to tickets. Or you might see that at certain times of the day, customer queries spike on a specific channel. With all WhatsApp and customer conversations organized in a stream, it's easy to sort them by labels, spot trends in customer queries, and identify areas that need attention. 5.Lots of time saved Many shared inbox solutions offer features like auto-replies, bots, and reporting that can be set up to save your team a lot of time. For example, a company can set up an automated bot to answer frequently asked customer questions, freeing up teams to focus on higher-value tasks like order tracking, product recommendations, and other key issues. How to manage WhatsApp conversations with a team? Okay. You’re ready to start collecting all your WhatsApp conversations with your team. So let’s get started. When it comes to implementing a shared WhatsApp inbox for your customer support team, here are some practical tips: Start small – Start with a pilot program to test the shared inbox with a small team or subset of customers. And scale up when you see results. Speaking of starting small (and free), sign up for a demo and get a free 14-day trial of Trengo. Define your workflow – Not all workflows are created equal. Establish clear processes for managing customer queries, response time expectations for different types of channels and queries, assignment of conversations, and escalation protocols for high-priority/complex issues. Also, don’t overlook tone and language standards to maintain brand consistency. Choose the right tools – Select a shared inbox solution that integrates with your existing customer service software and offers features like automation, analytics, and personalization. Train your team –Don’t stop after the initial setup and training. Provide agents with comprehensive training on the shared inbox, WhatsApp best practices, advanced features, and customer service standards. Once you’re up and running, here are some best practices to follow to ensure your customer receives the best support. Best practices for communicating with customers via WhatsApp

8. Make your presence known –Let your customers know you’re on WhatsApp. For example, our website’s live chat widget offers WhatsApp as a communication channel, in addition to email and flowbot. Make your availability clear – Let your customers know your schedule. Are you available 24/7? Communicate that. Are you only available during business hours? Communicate the same, and set away messages for when you’re not available. Use labels and tags – Organize conversations with labels and tags to categorize and prioritize customer queries. Your agents will find it easier to find and respond to messages. Set up a Flowbot – Use automation to streamline tasks, such as gathering information when a visitor starts a conversation, assigning conversations to agents, sending follow-up messages, or escalating complex issues. Here’s how to create a WhatsApp Business bot without code. Monitor and analyze performance: Use analytics to track agent performance, customer satisfaction, and conversation trends. In practice: how to automatically forward WhatsApp messages to email? Sorry to break it to you, but WhatsApp doesn't offer a direct way to forward messages to email. However, there are two solutions: Using the iOS app Trengo for WhatsApp Business users. Forwarding via the iOS app You can forward entire WhatsApp conversations or individual messages to email using the iOS app: To forward a conversation Open the conversation, click on the person/group name, scroll down and select 'Export chat' > 'Mail' > enter email address > 'Send.' To forward an individual message Open the conversation, long press on the message, select 'Forward' > share icon > enter email address > 'Send.' Forwarding via Trengo (for WhatsApp Business users) Trengo's intelligent customer engagement platform lets you manage emails and WhatsApp conversations in one inbox. All your WhatsApp messages will be automatically forwarded to email. You can tag and organize customer conversations for easy tracking and retrieval. Schedule a Trengo demo and unlock a 14-day free trial to unlock this feature and many more. Nail WhatsApp conversations and meet customer expectations Meeting customer expectations is not only appreciated, it’s expected. So overcome any customer communication challenges and combine your channels, including WhatsApp, into one inbox. That’s the path to delivering exceptional customer experiences. With a shared inbox, you’ll be able to streamline operations, increase team productivity, gain valuable insights from conversations, and maintain a seamless experience for customers, regardless of the channel they use.

9. Company name : WhatsApp Blasting Website: https://www.blastingws.com Email: mailto:info@blastingws.com Phone: 639858085805 Whatsapp: 639858085805 Telegram: https://t.me/latestdat Company Address: Blk 34 Lot 5 Easthomes 3 Subd Estefania, Bacolod City, Philippines,6100 Thank you Thank you