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A manufacturer automates order management process with Bizagi BPM - Nividous

A manufacturer automates its order management process using Nividousu2019 BPM implementation services for Bizagi BPM and improves up to 60% order handling time.

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A manufacturer automates order management process with Bizagi BPM - Nividous

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  1. A leading manufacturer streamlines Order Management using Nividous’ BPM implementation services for Bizagi Organization The customer is a joint venture combining one of the largest photographic firms and a well-known document management company. They develop, produce and sell document related products and services in the Asia—Pacific region. The company has more than 40,000 employees worldwide. Challenges The customer has a large volume of orders and Is using discrete legacy systems requiring significant manual effort across geographies. There is no automated approval workflow and a lack of global visibility into order processing and warranty renewals Inability to identify and monitor unprocessed orders and issues related to them Tasks pertaining to reporting and analytics are labor—intensive, cumbersome and error-prone Inconsistencies in data due to disconnected multiple systems requiring manual corrections and multiple data entries Delayed completion of warranty renewals due to manual tracking and management Solution Nividous designed, developed and deployed a comprehensive order management solution using the Bizagi Platform that became the core system used by the customer to manage end-to-end operations related to order management and product warranty renewals. Nividous’ certified Bizagi implementation experts successfully rolled out the enterprise-wide solution within 32 weeks. A single order management system to handle complex orders and exceptions having 50+ sub-components, including warranty/maintenance Purchase payments, pre-ordering, product delivery and warranty renewals with auto-reminders are automated within the same Interface Seamless Integration with the warehouse system and many other IT systems Automated product pricing suggestions to customers based on targets and history Reports for various contracts and payments are also managed Order Management Create Order > Order Details Purchase Order Sales Order Order Documents Order Detail > and sales order processing, vendor Order No: F070417001 Create Date: Business Case Type: 07/04/2017 Version: 99.1 Project Group: IT Related > > Related Proj Ref: SS Case No: SS Case 01 Install: Apr-2017 PPSS001 PPSS Red No: Order Currency - Rate: HKD-1 SFDC Ref No: SFDC01 > > PPSS Doc Ref: PPSSDoc001 Description Current Project Description: Customer Detail > Customer Branch: Add Customer Add C For more information on how manufacturers use Nividous platform visit: https://nividous.com/case-studies#manufacturing Benefits 60% 85% 90% Increase in user engagement Increased process visibility Enhanced data accuracy +1 (442) 444 2767 www.nividous.com contactus@nividous.com

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