Industry Controlled Other Party Aerospace Auditor Expectations Kristy Heffernan Director - Quality Integrated Defense

1. Industry Controlled Other Party Aerospace Auditor Expectations Kristy HeffernanDirector - Quality Integrated Defense Systems The Boeing Company

2. Expectations Suppliers: 100% first pass quality – Get it right the first time, every time and on time. Continual Improvement – Always look for ways to improve performance Customer Focus – Be aware of and meeting Boeing unique requirements. Compliance – Ensure compliance with all FAA and DoD requirements. Aerospace Auditors Competency – Auditors should be knowledgeable, competent and know their limitations. Communicate – Complete accurate reporting, be aware of OASIS feedback issues and discuss with clients, know when to ask questions. Customers – Be aware of customer requirements that should be embedded within clients quality management systems. Performance – Focus on organizational performance at each surveillance, increase surveillance for poor performing suppliers Improvement – Document findings in a way that drives the right behavior and systemic corrective action

3. ICOP Improvements The negative perception regarding our ICOP process is being reversed. Soft grading concerns are being addressed. 9101 audit reports have improved. We are working together to identify opportunities for improvement. OASIS Feedback process is working.

4. Additional Opportunities for Improvement Effective Documentation of Findings – Document findings in a way that drive root cause analysis and systemic corrective action and not quick fixes Corrective Action – Effective 5 part corrective action, including clear root cause, correction and action to prevent reoccurrence. Ensure effective implementation via timely verification. OASIS Administration – Data entry accuracy, timeliness and expired certifications continue to be a problem. Organization effectiveness – Audit for more than just existence. Look for adequacy and effectiveness. Customer Requirements – Ensure clients have addressed customer requirements within their QMS. (e.g., AS9102 FAI) Depth of Audits - No surface skimming. Ensure sufficient audit samples from all customers with coverage for all work shifts.. Auditor Competence – CB Management must have processes to evaluate auditor competence and effective technical review of audit packages prior to cert decision.

5. Summary • The Boeing Company supports and advocates the use of the ICOP certification process. • You can make a difference! • “Working Together” we can continue to improve. • If assistance is needed contact our Boeing Oversight Team: Boeing Oversight Representatives