Olivia Trott's Uploads

28 Uploads

Benefits of VoIP for Advertising Industry
Benefits of VoIP for Advertising Industry
  • 18 vues
Tips to Handle Escalations in Contact Centres
Tips to Handle Escalations in Contact Centres
  • 55 vues
How to Reduce Call Abandonment in a Contact Centre
How to Reduce Call Abandonment in a Contact Centre
  • 116 vues
Chatbots for Financial Services
Chatbots for Financial Services
  • 8 vues
5 Things Customers Want Your Contact Centres To Know
5 Things Customers Want Your Contact Centres To Know
  • 16 vues
5 Ways You Can Use Whatsapp Business to Deliver Remarkable Customer Service
5 Ways You Can Use Whatsapp Business to Deliver Remarkable Customer Service
  • 11 vues
How To Prepare Contact Centre For Peak Times
How To Prepare Contact Centre For Peak Times
  • 9 vues
7 Signs That You Are In A Contact Centre And Not A Call Centre
7 Signs That You Are In A Contact Centre And Not A Call Centre
  • 13 vues
How Social Media Monitoring Can Drive a Better Customer Experience?
How Social Media Monitoring Can Drive a Better Customer Experience?
  • 15 vues
Significance Of Emoji Speaking Chatbots
Significance Of Emoji Speaking Chatbots
  • 12 vues
6 Proven Tips for a Successful Conference Call (Conference Call Etiquettes)
6 Proven Tips for a Successful Conference Call (Conference Call Etiquettes)
  • 11 vues
Difference between UCaaS and CCaaS
Difference between UCaaS and CCaaS
  • 23 vues
Top Security Trends In A Hosted Contact Centre Solution
Top Security Trends In A Hosted Contact Centre Solution
  • 1 vues
How Contact Centres Saw Efficient Growth After Adapting to Cloud Solutions
How Contact Centres Saw Efficient Growth After Adapting to Cloud Solutions
  • 8 vues
Checklist For Finding The Right Wholesale VoIP Providers
Checklist For Finding The Right Wholesale VoIP Providers
  • 5 vues
Significance of Cloud Analytics | Scope, Growth, Benefits
Significance of Cloud Analytics | Scope, Growth, Benefits
  • 2 vues
Reason Why Free Phone Numbers Improve Marketing Campaigns
Reason Why Free Phone Numbers Improve Marketing Campaigns
  • 10 vues
Ways to Build an Award-winning Customer Service Strategy | Acefone
Ways to Build an Award-winning Customer Service Strategy | Acefone
  • 26 vues
Why is omnichannel the future of customer interactions?
Why is omnichannel the future of customer interactions?
  • 20 vues
Why Is UCaaS A Must-have Solution For Businesses Today
Why Is UCaaS A Must-have Solution For Businesses Today
  • 29 vues
Traditional or Hosted Phone: Which Is The Right Choice For Your Business?
Traditional or Hosted Phone: Which Is The Right Choice For Your Business?
  • 27 vues
Why a free phone number and vanity number can be an attractive business solution?
Why a free phone number and vanity number can be an attractive business solution?
  • 15 vues
How To Improve First Call Resolution
How To Improve First Call Resolution
  • 231 vues
5 Benefits Of Cloud PBX In Healthcare Industry
5 Benefits Of Cloud PBX In Healthcare Industry
  • 16 vues
6 Industries Benefitting From Call Centre Software
6 Industries Benefitting From Call Centre Software
  • 28 vues
8 Benefits Of Integrating CRM With Hosted Phone System
8 Benefits Of Integrating CRM With Hosted Phone System
  • 19 vues
5 Easy Ways To Improve Your Call Centre's Team Productivity
5 Easy Ways To Improve Your Call Centre's Team Productivity
  • 23 vues
What Is VoIP? Why Your Company Needs VoIP Telephony?
What Is VoIP? Why Your Company Needs VoIP Telephony?
  • 15 vues