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Genesys Cloud administrator for contact center | Contact center manager

Contact centers face dynamic challenges like call spikes, emergency closures, and local holidays. Pointel Dynamic Contact Center Manager (DCCM) is a powerful contact centre management and monitoring solution that helps teams quickly adapt through an intuitive browser-based interface. It enables Genesys Cloud Administrators to modify routing, load distribution, and agent skills to maintain SLAs and deliver an optimized customer experience.<br><br># contact centre monitoring solutions<br># contact centre management solution<br># Genesys Cloud Administrator

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Genesys Cloud administrator for contact center | Contact center manager

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  1. DCCM Dynamic contact center Manager www.pointel.com

  2. How Pointel’s DCCM Achieve Operational Flexibility with Security ? Permit only authorized users. Authorization is based on role. Ensure changes are safe with upper and lower limits. Easily and quickly rollback any change with complete change history. Make dynamic adjustments safely with role-based security and limits. www.pointel.com

  3. www.pointel.com

  4. Conclusion : Pointel’s DCCM ensures secure and efficient change management by enforcing role-based authorization, maintaining safety through defined limits, and providing complete change history for quick rollbacks. Its dynamic adjustment capabilities allow contact centers to adapt rapidly while keeping operations controlled and secure. www.pointel.com

  5. For more details : https://www.pointel.com/solutions/dynamic- contact-center-manager/ contact@pointel.com 1941 Oak Tree Rd #104, Edison, New Jersey 08820, United States www.pointel.com www.pointel.com

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