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Remote Control from your Comfy Chair

Remote Control from your Comfy Chair. Vincent Spiars Wesleyan University Middletown, CT. What is Wesleyan?. 2700 students 510 lab and classroom computers 5 labs, 2 libraries scattered over 3/4 mile square campus Mixed platform (Mac/PC) environment

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Remote Control from your Comfy Chair

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  1. Remote Control from your Comfy Chair Vincent Spiars Wesleyan University Middletown, CT

  2. What is Wesleyan? • 2700 students • 510 lab and classroom computers • 5 labs, 2 libraries scattered over 3/4 mile square campus • Mixed platform (Mac/PC) environment • Servers on secured floor separate from my office

  3. What is managed and supported • 1 PC server (Ghost server app, LabStats/LabMaps, PCounter) • 510 lab and classroom computers • Lab Printers • Keyserver application • Netboot/Netrestore server • 60 multimedia classrooms (and all included equipment)

  4. How many support staff? • 1 full-time personnel and 7 students for the labs • 2 full-time personnel and the same 7 students for the classrooms

  5. What does this all mean? • A LOT of moving around if I were inefficient

  6. Tools of choice • Remote control-- • VNC (Ultr@VNC)--Free downloads and integrated in OSX • ARD--$299 for Unlimited connection server • VNC Scan(PC)--$39.00 per server license • Microsoft Remote Desktop--Mac and PC clients--Free in Win2000 and XP. Also free download for Mac OSX(viewer only)

  7. Tools of Choice (cont’) • Imaging tools • Ghost (PC)--$10 per seat buy-in and $5/seat annually. • Radmind (Mac)--Free • NetBoot/NetRestore (Mac)--part of OS X server. $500 unlimited connections or $299 10 connections. • PSUBlast/BIC (Mac)--Free

  8. How is all this relevant? • Efficiency is paramount. • Remotely support computers in classrooms and labs via ARD and VNC • Computer maintenance--ARD and Ghost • Asset Manager--We can see and possibly fix an issue before it is reported.

  9. What you need to make this work • 100 base-T network • Best to be on a segregated subnet or v-lan • Routers configured with IGMP turned on (specific to Ghost needs) • Excellent working relationship with your server and network admin(s)

  10. Make it work (cont’) • Excellent working relationship with your network security department/person (VNC/VPN/MS Remote Desktop connectivity) • Money for licenses • Supervisor’s/Department’s support

  11. Misc. Tools • Security and tracking • LabStats/LabMaps--$7 seat buy-in and $1/seat annual renewal VPN--Unknown cost. But allows for worldwide connectivity with a high-speed connection. Asset Manager--AMX and connected equipment monitoring tool ($250/seat).

  12. Misc. tools (cont’) Pcounter--Printer billing tool. Our version is Web based. Clearing the queues can be done via the web or via VNC-ing to the server.

  13. Resources • Ghost--Syamntec.com, BinaryResearch.net, Bigbangtraining.com • Keyserver--sassafras.com • NetBoot/NetRestore--Apple.com, bombich.com • ARD (Apple Remote Desktop)--Apple.com

  14. Resources (cont’) • VNC (Ultr@vnc)--http://ultravnc.sourceforge.net/ • VNC Scan Enterprise Console-http://www.vncscan.com/ • Radmind--radmind.org • PSUBlast/BIC--http://clc.its.psu.edu/Labs/Mac/Resources/blastimageconfig/default.aspx

  15. Resources (cont’) • LabStats/LabMaps--http://computerlabsolutions.com/ • Pcounter--http://www.andtechnologies.com/

  16. Q&A

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