AeroMexico Airlines Name Change Policy

1. AeroMexico Airlines Name Change Policy AeroMexico Airlines understands that unexpected life events may require passengers to change the name on their airline tickets. To accommodate these situations, AeroMexico has established a comprehensive name change policy that aims to provide flexible and efficient solutions for their customers. This policy outlines the eligibility requirements, applicable fees, necessary documentation, and the overall process for requesting a name change on an AeroMexico booking.

2. Overview of Name Change Policy AeroMexico's name change policy is designed to be customer-centric, allowing passengers to make necessary adjustments to their reservations with minimal hassle. The policy covers a wide range of name change scenarios, from simple typographical errors to more significant life events, such as marriage or divorce. By understanding the guidelines and requirements, AeroMexico customers can navigate the name change process with confidence, ensuring a seamless travel experience.

3. Eligibility for Name Changes To be eligible for a name change with AeroMexico, the passenger must provide valid documentation that substantiates the requested change. This may include government-issued identification, marriage certificates, divorce decrees, or court orders. The name change must be for the ticketed passenger only and cannot be applied to other travelers in the same reservation. AeroMexico reserves the right to verify the authenticity of the provided documentation before approving the name change request.

4. Fees and Charges for Name Changes Domestic Flights International Flights Exceptions For name changes on domestic flights within Mexico, AeroMexico charges a fee of $50 USD per passenger, per change. For name changes on international flights, the fee is $100 USD per passenger, per change. This fee applies to flights departing or arriving in Mexico, as well as those connecting through Mexico to other destinations. AeroMexico may waive the name change fee in certain circumstances, such as in the event of a marriage, divorce, or other life-changing events. Customers are encouraged to contact the airline directly to discuss any potential fee exemptions.

5. Required Documentation for Name Changes 1 2 Government-Issued ID Marriage Certificate Passengers must provide a valid government-issued identification document, such as a passport or driver's license, to verify the new name. For name changes due to marriage, a valid marriage certificate must be submitted as proof of the name change. 3 4 Divorce Decree Court Order In the event of a name change due to divorce, a certified copy of the divorce decree must be provided. For legal name changes not related to marriage or divorce, a valid court order must be submitted as documentation.

6. Name Change Deadlines and Timelines Booking Modification 1 Name changes must be made at least 7 days prior to the scheduled departure date to allow for processing and ticket reissue. Urgent Requests In cases of emergency or urgent travel, AeroMexico may accommodate name change requests made within 7 days of departure, subject to availability and additional fees. 2 Processing Time Once all required documentation has been submitted, AeroMexico will process the name change request within 3-5 business days. Customers will be notified of the status of their request. 3

7. Exceptions and Special Considerations Incorrect Bookings Military Personnel Medical Emergencies Limitation on Changes If the name on the ticket was entered incorrectly by the booking agent or the customer, AeroMexico may waive the name change fee, provided the request is made within 24 hours of the initial booking. Active military personnel and their dependents may be eligible for complimentary name changes due to deployment or other military-related circumstances. In the event of a medical emergency that requires a name change, AeroMexico may waive the applicable fees and expedite the request, subject to the provision of supporting documentation. AeroMexico reserves the right to limit the number of name changes per passenger to ensure the integrity of their booking system and prevent abuse of the policy.

8. How to Request a Name Change 1 Step 1: Contact AeroMexico Passengers can initiate a name change request by contacting AeroMexico's customer service team via phone, email, or through the airline's website. It's recommended to have the necessary documentation ready before reaching out. 2 Step 2: Provide Documentation Customers will be required to submit the appropriate documentation, such as a government-issued ID, marriage certificate, or court order, to support the name change request. This can be done electronically or by mail, as per AeroMexico's instructions. 3 Step 3: Process and Confirmation Once the name change request and supporting documents have been received, AeroMexico will process the request within the specified timeline. The customer will be notified of the status and provided with a new ticket reflecting the updated name.