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Elevate your Customer satisfaction Levels with IT Helpdesk Solutions!

We are leading IT Service providers providing 24 * 7 Live Support, Server management, Data Backup support & Security to customers across the globe. This brochure depicts the key features of IT services provided by Rigel Networks.<br>

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Elevate your Customer satisfaction Levels with IT Helpdesk Solutions!

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  1. Case Study Elevate Your Customer Satisfaction Levels With IT Help Desk Solutions of Rigel Networks!

  2. CLIENT OVERVIEW & BACKGROUND A leading IT service provider in US provides online support, server management, data backup support, and security to various customers across the globe. Organization Size 400+ Employees Industry Headquarters California Area, U.S.A Solution IT Help Desk Services Information Technology THE PROBLEM Majority of the service requests were issued via e-mail or call. Often, these requests were missed due to different time – zones resulting in poor customer service and satisfaction levels. -------------------------------------------------------------------------------------------------------------------- The manual processes did not allow historical tracking of the information related to the IT support and maintenance activities performed by the client. It was essential to maintain accountability for all the activities performed in order to keep a check on billing. RIGEL DELIVERY Rigel Networks provided a dedicated team which was trained and skilled to manage IT service tickets in a timely manner improving customer satisfaction level significantly. We offered 24*7 support with IT help desk experts available round the clock to attend the requests irrespective of the location. bpo.rigelnetworks.com presales@rigelnetworks.com +1-949-891-2571

  3. KEY FEATURES 24*7 Live Support Easy integration of e-mail to and from the clients in a single system. Easy for customers to view their ticket and the current status. Effective communication between Client, Support Engineers, and his customers. Seamless integration with other office tools Scheduling tool allows easy assignment and re-assignment of the work. Provides historical records of all the service tickets and work completed by each engineer. Reduced duplication and elimination of errors. CUSTOMER EXPERIENCE “It shows that everyone at all levels of the company really cares about their customers. Compared to our previous help desk system, we’ve experienced a 100% improvement!” – Chief Technology Officer of our client RESULTS Decreased missed appointments from 25% to less than 1%. Second follow up calls from the customers were eliminated Decreased ticket resolution time. Single point of source for all the information related to a client Easy and efficient to collaborate with the customers bpo.rigelnetworks.com presales@rigelnetworks.com +1-949-891-2571

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