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In the world of business and eCommerce, the expectations of the customers are really high. Though you put in your 100% efforts to keep your customers happy, things go wrong every now and then. The products might break during transportation, the delivery might be delayed due to certain unavoidable circumstances and then the complaints get piled. One can overcome these complaints and make the customers happy using many approaches, one such approach is CRM software.
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4 ways to convert your unhappy customers into happy customers
Introduction In the world of business and eCommerce, the expectations of the customers are really high. Though you put in your 100% efforts to keep your customers happy, things go wrong every now and then. The products might break during transportation, the delivery might be delayed due to certain unavoidable circumstances and then the complaints get piled. One can overcome these complaints and make the customers happy using many approaches, one such approach is CRM software. Website: www.salesbabu.com Email: sales@salesbabu.com
Contact Us: M: +91 9611 171 345 Tips to Manage Angry Customers Listen ➢ ➢ Listen to every single detail the customer is trying to tell as the reason behind his upset lies within the words he’s telling, be very keen in observing what the customer is trying to express. Give your complete attention to the customer. Do not interrupt them while they are speaking. This is one of the best ways to understand why the customer is upset and you can make improvements in those areas and make the customer happy. Apologize ➢ ➢ The first thing to do when there is a mistake from your end is to apologize no matter what. Letting the customer know that you are really sorry for the mistake that has happened is important. A detailed apology tells the customer that you are extremely sorry and that you can understand their frustration for the mistake and they will be convinced and try to give you another chance. Website: www.salesbabu.com Email: sales@salesbabu.com
Contact Us: M: +91 9611 171 345 Tips to Manage Angry Customers Show them empathy ➢ ➢ Empathy shows that you are really able to understand the problem that they are facing and you really know that they have faced some chaotic situations with respect to the mistake that has occurred. When empathy is shown the customer will understand that you are trying to help them out with the issue and will allow you to correct the mistake. Website: www.salesbabu.com Email: sales@salesbabu.com
Contact Us: M: +91 9611 171 345 Tips to Manage Angry Customers Talk to them with a calm tone of voice ➢ ➢ No matter how harsh the customer speaks and is not in a position to understand what you are trying to say, never raise your tone of voice as it may lead to disruption in the business deal and give a chance to close the deal. Hence, no matter what the situation is, always talk to them in a calm tone. Website: www.salesbabu.com Email: sales@salesbabu.com
Contact Us: M: +91 9611 171 345 Tips to Manage Angry Customers Website: www.salesbabu.com Email: sales@salesbabu.com
Contact Us: M: +91 9611 171 345 Tips to Manage Angry Customers ➢ Be Patient When a mistake has occurred even though you did all your best, it's okay, the first thing one has to know is to be patient in any situation while dealing with the customer and their issues regarding the service that you have provided. Even if the customer is giving a hard time to you, you should never give up and start being impatient as the first key to the success of the business is to be patient and understand what the customer has to get to express about the problem he or she is facing. Website: www.salesbabu.com Email: sales@salesbabu.com
Contact Us: M: +91 9611 171 345 Tips to Manage Angry Customers Damage Control ➢ When there is a problem faced by one customer and if the problem or the issue was not resolved, it is said that the customer would go around telling how bad our product was and that we could not deal well with the problem to his other friends, in today’s era one unhappy customer can make sure that thousands of people get to know how bad the product and service was through the social media. In order to avoid such bad comments or views on the company, the product, and the service, the staff has to be able to resolve the problem very well. Website: www.salesbabu.com Email: sales@salesbabu.com
Contact Us: M: +91 9611 171 345 Tips to Manage Angry Customers Grab the opportunity for an improvement ➢ Once you have put in all the efforts and hardwood into converting an unhappy customer into a happy customer do not relax and assume that things are done and dusted! Now it is time to put the remaining responsibility into action. The problems that were stated by the customer and the notes and recordings that you have saved down to solve those issues, make sure these mistakes do not repeat with any other customer. Website: www.salesbabu.com Email: sales@salesbabu.com
Contact Us: M: +91 9611 171 345 Thank you for Visiting Us Read More Improve your Business Profitability Customer Service: How to Win Back Lost Customers Inventory Tracking Software Grow Your Business ➢ ➢ ➢ ➢ Our Address SalesBabu Business Solutions Pvt. Ltd. No.38/11, 3rd Cross, G Block, Sahakarnagar, Bangalore – 560092 Tel: +91 9611 171 345 , Mobile: +91 9341 323 571 E-mail: sales@salesbabu.com Website: www.salesbabu.com Copyright Reserved @ 2019 SalesBabu Business Solutions Pvt Ltd.
