What can Online CRM System do for my Business?

What can Online CRM System do for my Business? SalesBabu CRM For Enterprise Business & Startups M: +91 9611 171 345 Email: sales@salesbabu.com

What can Online CRM System do for my Business? What is CRM (Customer Relationship Management)? Customer Relationship Management (CRM) is business software that helps individuals and teams streamline and maximize their sales efforts and customer communications. Do not consider CRM, simply an address book. It empowers your sales team to build relationships more effectively and provide the best customer experience from evaluation to purchase and beyond. In the past, only the largest business houses could afford CRM software, and it was complicated to learn and implement. Today, businesses of all sizes have access to easy-to-use, affordable cloud CRM software options. M: +91 9611 171 345 Email: sales@salesbabu.com

What can CRM system software do for me? In the beginning when your business first started, tracking customers by email, address books and spreadsheets made sense. But now your business is growing and more growth means more opportunity to change how you run your company. Right now: • Excel sheets (Spreadsheets) are not an easy task to update, interpret, and keep in sync with your team. • Valuable customer information sits in your employees’ inboxes. • Notes are thrown away and it gets lost. • Customer communication is uncertain between your employees. The actual complication is that your most critical data is spread across multiple people and systems, making it tough to leverage your information and collaborate on the sales team. M: +91 9611 171 345 Email: sales@salesbabu.com

An Online CRM Solution helps you and your team… #1 Consolidate all your data into a centralized, easy-to-access location A cloud-based CRM software centralizes your customer data so that everyone at your company can access all the information they need from a single platform. Contact information You have all the information about the customer – email addresses, phone numbers, mailing addresses, websites, and social media accounts. Communication history Track all interactions through phone calls, email, online chats, and customer support tickets. Customer history Reference the period of customer relationships, purchasing history, and how customers find your business. M: +91 9611 171 345 Email: sales@salesbabu.com

#2 Sell more, faster For sales reps, having to do manual data entry is one of the biggest productivity-killers. Online CRM software automates many of these repetitive admin tasks so your team can spend less time doing data entry and more time selling. A cloud CRM system also helps you build a standardized sales process, which gives your team a step-by-step guidance for closing deals and helps to reduce the length of your sales cycles. With a sales process, you can… Constantly enhance your sales methods. Sales processes presents the information (data) you need to identify the root cause of stalled deals, take steps to address the issues, and makes sure that your team focuses their efforts on the most revenue generating activities. Precisely predict your sales Having a precise sense of win rate allows your sales managers to dependably forecast how many sales their team will close from a given number of leads and set realistic revenue goals. Get new hires up to speed swiftly A standard sales process prepares training sales reps fast and nearly foolproof, by showing sales reps what they need to do at every stage of the sale cycle. Even new sales reps can make a fast impact once they learn the basic steps of the sales process. M: +91 9611 171 345 Email: sales@salesbabu.com

#3 Stay focused on your customers By having access to valuable information on customer behavior and interest, your sales reps can pursue to target the right opportunities at the right time or collaborate with your marketing team to deliver targeted and useful content to your prospects. Selling becomes a more personalized experience with a focused approach. Key information in your CRM system also helps you anticipate your customer’s needs before they reach out to you, and your support team can keep your customers happy by solving their problems as soon as they arise. M: +91 9611 171 345 Email: sales@salesbabu.com

CRM supports customer support/service Personalize the customer experience With an online CRM system, you can know the history of previous conversations with each customer and it empowers your support/service team to deliver great customer service every time. Cloud CRM platform provides access to detailed customer notes and interactions and lets your support team see the person working on each ticket. Quickly solves customer issues Swift response times to support requests means a more satisfying and delightful customer experience. To make this happen, important customer data needs to be a click away. Cloud based CRM software links crucial customer information —including purchase of products, previous interactions and customer history to each support ticket; so that your support team can solve customers’ issues faster and more effectively. Consolidate and centralize all customer communications Further to logging phone calls and email conversations, cloud CRM software can be integrated with online chat tools so that all customer chats related to support are saved in centralized database in your CRM system. With this feature of online CRM solutions, your support team or helpdesk resource can review these saved chats in the future, or send saved chat summaries to customers after completing service requests. M: +91 9611 171 345 Email: sales@salesbabu.com

How do I choose the right online CRM solution? For SMEs sales teams, a few CRM benefits are nice to have and others are definitely needed. These eight items should be non-negotiable when exploring online CRM solutions. #1. Can CRM system track all team and customer communication? Interactions with your customers can be done via phone calls, email conversations, and online chats. Your CRM platform should be able to capture and centralize all communications in a centralized location so that you never lose important details and know the next action to take. The best Customer Relationship Management system (CRM) makes it simple to enter customer data, follow customer interactions across different teams, and find the information you need quickly. Before you choose a best CRM, confirm that it can import communication history from the contact management tools you currently use. #2. How easy is CRM software for your employees to use? Generally, sales reps are not software experts, so your CRM should be simple and user interface (UI) must be friendly. Ideally, the design and interface of cloud CRM system should be intuitive enough so that everyone at your company can learn the system quickly and love to start using it right away. M: +91 9611 171 345 Email: sales@salesbabu.com

#3. Can you use a CRM system on the go? Your online CRM software should be accessible and provide an attractive user-friendly experience from all devices including mobile phones so that you can connect to your deals wherever you are. Your CRM should have a mobile CRM app to access customer data from any location. #4. How well does CRM software adapt to your current sales process? Implementing a CRM in your company doesn’t mean changing your selling style. A cloud-based CRM platform should easily mold and adapt to your current practices while adding time-saving automation tools and customization to help you sell more efficiently, smartly. #5. Can CRM software import your existing customer data? No one starts from scratch. Be sure that the cloud CRM platform you’re considering makes it easy to import existing customer information so you don’t have to spend time manually typing in your current leads, prospects, and customers. #6. Does online CRM offer custom reports and performance tracking? Take a close look at how the cloud CRM picks customer data for its reports. What insights can it draw from your customer behavior, interactions, and team activity? Can the reports be exported and shared? How easy is it to customize the CRM’s reporting to find the information that’s most important to your team? M: +91 9611 171 345 Email: sales@salesbabu.com

#7. Does online CRM integrate with the tools your business uses? Your online CRM system should allow you to manage all your sales activities and customer data from a central location. By choosing an online CRM software India that easily integrates with your online chat, email, and document sharing programs, you’ll no longer have to spend your time switching back and forth between applications and browser tabs. #8. Can I really afford a Cloud CRM System? Are there required fees for training and onboarding? For additional contacts or reporting ability do you have to pay extra? Are there extra charges for data storage? All of these additional costs can blow up your annual CRM spend, so make sure you do your research in advance. For many CRMs, those low monthly costs don’t reflect all the hidden charges that you might be stuck with along the way. M: +91 9611 171 345 Email: sales@salesbabu.com

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What can Online CRM System do for my Business?