1 / 8

What Is Customer Service | SalesBabu CRM

Customer Service is the service you provide to your customers before, during and after sales. Customer Service is considered to be one of the major factors in the business because it ensures the customeru2019s satisfaction and also encourages the customer to buy more.<br>

SalesBabuCRM
Télécharger la présentation

What Is Customer Service | SalesBabu CRM

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Making Field Service Engineer Flexible And Agile What is Customer Service SalesBabu CRM for business and startups

  2. Contact Us: M: +91 9611 171 345 What is Customer Service? Customer Service is the service you provide to your customers before, during and after sales. Customer Service is considered to be one of the major factors in the business because it ensures the customer’s satisfaction and also encourages the customer to buy more. A good customer service is about retaining your loyal customers and ensuring customer satisfaction. A good customer service should just not be a department in the organisation, but should be the whole organisation. Website: www.salesbabu.com Email: sales@salesbabu.com

  3. Contact Us: M: +91 9611 171 345 What are the rules of customer service? 1. Listen to your customers when they speak because they may stop telling when you are ready to listen. Answer their calls, mails and messages because an unreplied message can be annoying or termed as ignored. Be thankful and also helpful when necessary. Deal with complaints because these complaints are a reason behind improvement. Neither make false promises nor give fake solutions. Implement a Service CRM software to manage your customer service automation with automated features. Through the use of these customer service automation features, your customers will observe the effort you are putting in. Be open to customer feedback. 2. 3. 4. 5. 6. 7. Website: www.salesbabu.com Email: sales@salesbabu.com

  4. Contact Us: M: +91 9611 171 345 Benefits of customer service Increases sales Increases sales Sales are the prime factor that helps in the growth of the business. And a good customer service team can help your company to increase sales by their interaction with the customer. ● Customer loyalty Customer loyalty Customer loyalty is also very necessary from the customer’s side. All are aware about the dominance of social media in the present scenario. If you treat them well they may get you two more customers and may also share their experience with ten more. But if they had a bad experience, the whole world may get the information within seconds. ● Increases references Increases references When you provide good customer service to your customers they tend to share their experience with friends, relatives or relatives. Thus, these references generate money through sales. ● Website: www.salesbabu.com Email: sales@salesbabu.com

  5. Contact Us: M: +91 9611 171 345 Improves word of mouth Improves word of mouth Word of mouth marketing is a form of marketing strategy where the customer shares information or say the experience about a product with one another. This form of marketing is more powerful and effective than any other marketing strategies like advertising, social media postings etc. ● Increases profitability Increases profitability Increasing customer service improves the profitability of the business because it reduces the cost in the business, reviews your awards or rewards, improves brand image etc. ● Keeps you ahead in the competition Keeps you ahead in the competition Meeting customer expectations even after you sold your service is really necessary to make long term business planning and for creating your brand. Always try to reach customers expectations. Improve your customer service if you want to improve relations with the customers. ● Website: www.salesbabu.com Email: sales@salesbabu.com

  6. Contact Us: M: +91 9611 171 345 Types of customer service 1. 1. 2. 2. 3. 3. 4. 4. 5. 5. 6. 6. 7. 7. 8. 8. 9. 9. 10. 10. Email support Email support Social media support Social media support Live chat support Live chat support Telecommunication support Telecommunication support Interactive voice responses Interactive voice responses FAQ’s FAQ’s Demo videos Demo videos On-site customer service On-site customer service Annual Maintenance Contract (AMC) Annual Maintenance Contract (AMC) Live answering services Live answering services Website: www.salesbabu.com Email: sales@salesbabu.com

  7. Contact Us: M: +91 9611 171 345 Benefits of service management software Track details of Warranties / AMC opt by customer Increase revenue by AMC and Warranty renewals Complete complaint management Enhanced customer satisfaction Track spare parts consumption Manage spare parts warranties details ● ● ● ● ● ● Website: www.salesbabu.com Email: sales@salesbabu.com

  8. Contact Us: M: +91 9611 171 345 Thank you for Visiting Us Read More ● Track After Sales Service Effectively With Service Management Software ● Cloud Computing & CRM – SalesBabu CRM ● Track After Sales Service Effectively With Service Management Software ● Best Ways to Manage Sales and Marketing Our Address SalesBabu Business Solutions Pvt. Ltd. No.38/11, 3rd Cross, G Block, Sahakarnagar, Bangalore – 560092 Tel: +91 9611 171 345 , Mobile: +91 9341 323 571 E-mail: sales@salesbabu.com Website: www.salesbabu.com Copyright Reserved @ 2019 SalesBabu Business Solutions Pvt Ltd.

More Related