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Introducing Salesforce Jira Connector from Grazitti Interactive

Experience the Most Flexible, Easiest, and Securest Way to Integrate Salesforce and Jira. GO through the PPT to explore more.

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Introducing Salesforce Jira Connector from Grazitti Interactive

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  1. Sinergify Introducing Salesforce Jira Connector from Grazitti

  2. Experience the Most Flexible, Easiest, and Securest Way to Integrate Salesforce and Jira Extend the capabilities of Salesforce and Jira with Sinergify. The connector works with standard and custom objects in Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud. It has been designed to be compatible with Jira Software, Jira Core, Jira Service Desk, Jira Ops, and Jira On Premises.

  3. Fast-Track Your Journey to Attaining Customer Centricity with Sinergify Businesses aim to deliver impeccable digital experience at every customer touchpoint, but do not always succeed. The reasons for failure are usually communication noise and a lack of cross-team coordination. Sinergify abolishes communication barriers to facilitate greater coordination. It also brings customer facing teams (sales, marketing, and service) and back-end teams (product and engineering) on the same platform, promoting a clear understanding of customer objectives, needs, and aspirations.

  4. Use Sinergify to improve your business processes, provide prompt resolutions, and help customers grow their business.

  5. Salesforce Service Cloud and Jira Software Escalate Cases for Swifter Resolution Hasten the process of case closure. The integration enables support reps to directly escalate cases that require assistance from the engineering team, without leaving Salesforce. They also can update cases and track the case progress. Thus, making the case resolution process swifter than ever.

  6. Prioritize Issues to be Resolved Enable your engineering team to better prioritize issues. The integration enables the admin to define a set of rules based on which issues will be prioritized. Thus, helping the engineering team to resolve issues based on a defined criterion.

  7. Salesforce Sales Cloud and Jira Core Expedite Resolution of Issues with Contracts/Licenses Fast-track the process of raising an issue for your sales team with the legal team. Your sales team, as often as not, needs to re-sign NDAs, contracts, and other legal documents to close a sale. Thus, requiring the nod from the legal team. Let your sales folks raise an issue without leaving Salesforce. Also, your legal team will get all the required information about the prospect and can check for the agreements based on company policy.

  8. Share Product Collateral and Industry Insights Speed up the Lead-to-Cash cycle. Help your sales team strategize effectively and close leads quickly with on-hand collateral via Salesforce Sales Cloud and Jira core integration.

  9. Bolster your marketing strategy. Provide your marketing team with much-needed insights related to industry, competitors, and customers with consolidated sales and marketing. Thus, improving the content strategy, refining collateral, and the overall marketing message.

  10. Salesforce Service Cloud and Service Desk Enable Quick Information Access to Support Leverage your knowledge base to quickly provide a resolution. After the integration, your support reps can quickly search and share existing articles or help documents and if customers are convinced, close the cases. This process can also be automated to save time and effort.

  11. Thus, letting your agents quickly access information and provide a timely response to customer cases. Enrich Content Quality on Community Add to the quality of content available in the knowledge base. After the integration, your support reps or admins can analyze the performance of content available in the community and if users find it useful. After analyzing, you can know what customers are mostly looking for, what kind of content is not performing and if it can be improved.

  12. Ensure No Question Remains Unanswered Expedite the end-to-end case handling process. The integration allows your customers to create/escalate a case directly from the community and create an issue in Jira Service Desk. Hence, your support team can now respond to the case right from Service Desk, improving average case resolution rate and digital experience.

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