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  1. CHAPTER 18 Creating a Wireless Organization

  2. Learning Outcomes • Explain how a wireless device helps an organization conduct business anytime, anywhere, anyplace • Discuss three limitations to wireless devices and the effects they can have on an employee’s job performance • List and discuss the key factors inspiring the growth of wireless technologies • Describe the impact a mobile organization has on an employee

  3. Personal Digital Assistant (PDA): a handheld device acting as an electronic organizer Pager or Beeper: a pocket-sized one-way or two-way receiver Mobile or Cellular phone Microbrowser Bluetooth IrDA: a protocol suite designed to support transmission of two devices over short-range point-to-point infrared Hand-held computers Global Position System (GPS) 802.11: an IEEE wireless standard for data transfer Wireless Lexicon

  4. Common wireless devices Cellular phones and pagers Global positioning systems (GPS) Cordless computer peripherals Home-entertainment-system control boxes Two-way radios Satellite television Limitations: Cell phones include Web browsers, but lack the functionality and memory to run customized applications PDAs are getting connectivity, but generally not to corporate networks E-mail typically do not include such functions as voice Overview - Wireless Devices

  5. Overview:Disruptive wireless technologies • WiMax wireless broadband – enables wireless networks to extend as far as 30 miles • Radio frequency identification tags (RFID) • Micro hard drives • Apple’s G5 and AMD’s Athlon 64 processors

  6. Wireless and Mobile Technologies • Mobile – the technology can travel with the user, but it is not necessarily in real-time • Wireless – gives users a live (Internet) connection via satellite or radio transmitters

  7. Wireless Growth Wireless growth is occurring because: • Universal access to information and applications • The automation of business processes • User convenience, timeliness, and ability to conduct business 24x7x365 Global Internet and Wireless users growth

  8. Current Mobile Phone Users’ Applications Interest

  9. The Wireless Culture • Wireless is making it more difficult to divide work from nonwork • Over the last 10 to 15 years employees have seen a steady erosion of their personal time as their work day lengthens

  10. Opening Case Study Questions • Why would Dell want to explore the wireless market for new opportunities? • With the emergence of mobile technologies, why should leading edge companies be concerned with the lack of compatibility between wireless applications? • How could Charles Schwab use wireless technology to increase its market share? • Do you think organizations that do not embrace wireless technologies are at a disadvantage? Explain your answer

  11. Watching the Weather • The Weather Channel’s Web site,, features current conditions and forecasts for over 77,000 locations worldwide • The Weather Channel uses wireless messaging to deliver “severe weather alerts” to subscribers’ cell phones and pagers

  12. Case Questions • Do you consider The Weather Channel’s use of wireless technology disruptive? Why or why not? • Review the key factors inspiring the growth of wireless technology and brainstorm a new service The Weather Channel could provide to its customers based on these factors • Determine who The Weather Channel’s competitors are and evaluate what it can do to protect its business