Streamlined Background Check Portal for a US-based HR company

1. Streamlined Background Check Portal for a US-based HR company Client A U.S.-based company providing screening and background check services relied on a third-party platform to manage its processes. They wanted to eliminate this dependency by developing a comprehensive, single-portal solution for background check services and seamless integration with Applicant Tracking Systems (ATS). Challenges The client faced several challenges in their existing system:

2. Dependence on Third-Party Solutions: The client's reliance on an external vendor limited their ability to customize features to suit their workflow. Inefficient User Experience: Separate portals for clients, researchers, and administrators caused synchronization issues and inefficiencies. Outdated Interface: The existing platform's UI/UX was not modern, intuitive, or device-friendly, leading to poor usability. Delayed Enhancements: Turnaround time for updates and enhancements was long, impacting service delivery. Operational Complexities: Back-office personnel had to juggle multiple portals to process background checks and transcript orders, resulting in inefficiencies. High Costs and Vendor Dependency: Ongoing costs and limited flexibility to extend the platform for specific needs were significant pain points. Solution Provided To address the challenges, Synoverge designed and implemented a custom, single-portal solution with the following features: Modern UI/UX Design: A consistent, device-friendly layout with a focus on usability. Integrated Platform: Unified access to all background check services and ATS/HRIS interfaces, eliminating the need for multiple portals. Scalable Architecture: Adoption of modern design practices to support future upgrades. Enhanced Non-Functional Features: Implementation of security measures, auditing, logging, validations, and exception handling for a robust platform.

3. API-Based Integration: Exposed API endpoints for seamless integrations with external applications and services. Automated Quality Monitoring: Setup of tools for continuous code quality analysis. Results The implemented solution delivered measurable improvements: Improved User Experience: The modern design enhanced usability across devices. Operational Efficiency: Back-office personnel now use a single platform, streamlining processes and reducing turnaround time. Eliminated Vendor Dependency: The custom-built solution empowered the client to introduce new services faster and adapt the platform to evolving needs. Cost Reduction: Eliminating third-party reliance reduced operational costs. Enhanced Security and Reliability: Robust logging, auditing, and validation mechanisms ensured a secure and dependable system. Original Source