Check How Cloud Call Center Software Helps Your Business Grow

1. Learn 30 Ways Cloud Call Center Software Solutions can Help Business

2. Introduction • Generally it is said that more the budget the better call center software you get. • Yet, it would be wrong to think that the lower budget will induce you to compromise on quality.   • Cloud based contact centers offer: • minimum principal investment • cost-effective scalability • high levels of dependability and security • 24×7 technical support

3. Ways It Can Help Business • Roll over Time • Automated Updates • Deployment Time • Compliances • Document Control • Robust Data • Environment Friendly • Never Offline • Mergers and Acquisitions • Easy User Interface • Flexibility • No Hardware Required • Virtual Workforce • Choice to Work on Own Device • Accessibility • Reduced Capital Expenditure • Scalability • Disaster Recovery • Bundled Services

4. Ways It Can Help Business • Security • Easily Integrated • Professional Support • Business Continuity • Flexible Contract • “Pay-Per-User” Model • Economical • Competitiveness • Call Monitoring

5. 1. Flexibility • It gives the agents the chance to be present for the job at all the times, from all the places. • The cloud-based solution breaks the technological barriers and the company operates as it wants, from the place of their choice. • The company can promptly scale-to-need in a competent way in order to meet the shifting needs of production. • This also helps in retaining the workers if they shift from the place where the office is located. 2. No Hardware Required • The cloud solutions do not require a huge infrastructural set-up. • It just needs software that is uploaded on the cloud. • All the information and the data are stored in the cloud.

6. 3. Virtual Workforce • The hosted call software allows the company to hire employees who can work outside the office. • They can access the files through the device of their choice and, so, are available ‘on the go’ for all type of business activities. • There is no added financial burden on the employers as there are no infrastructural constraints except for the device with the installed program • This is particularly favorable for collection setups as well as recovery agencies. • With a cloud solution, part-time agents can be employed.

7. 4. Choice to Work on Own Device • As the Call center Software Solution is stored on the cloud, it can be used on any device, even outside the office premises. • Hence, the application can be used on any device like Smartphone, desktop, tablets or laptops. • Many companies allow the agents to get their own devices at work as it more advanced than the equipment installed by the IT department of the company. 5. Accessibility • The cloud solution allows the employees to recover the data wherever and whenever required. • All the files are stored in one central location and can be simply checked by the agents. • This opens up work from home models.

8. Reduced Capital Expenditure • Cloud Software does not require any added hardware purchase and is more suitable and chosen by small scale industries and start-ups • It also reduces the costs related to management, IT staff, data storage as well as bandwidth connectivity. • In cloud, most of the upgrade costs are pre-decided or are offered as part of the service by the vendor. Scalability • The outbound calling solution allows the businesses to raise the cloud computing capacity when a lot of calling is done. • It also permits the company to scale down to appropriate levels when required. • Thus, it gives the business a chance to shrink or stretch as per the varying needs and times, without much financial pressure.

9. Disaster Recovery • Maintaining and retaining all the data and contact information of the customers is a tedious task. • The possibility of data theft increases and the information can be easily copied. • Also, all the contacts can be easily lost in case the device is lost, stolen or broken. • Recovering the records can be intricate in such instances. • With hosted telemarketing CRM software, everything is stored on the browser. • The suppliers handle most of the issues and they are likely to do it quicker than the regular IT staff of the organization. • In fact, the speed of the revival is four times faster in the hosted software than the standard ones.

10. Bundled Services • Phone services, outbound calling, bandwidth problems, agent desktops all can be rolled into one package.  • This makes the calling process simpler and also reduces the workload of the organization. • The greater part of the issues is handled by the sellers. • Thus, the agents can better focus on calling instead of solving the technical faults. Roll Over Time • A hosted application takes less time to start over when compared to the on-site programs. • The system does not require hardware installations, is simple and is easily navigable, making it simpler for the workers.

11. Automated Updates • Cloud Outbound Calling Software eliminates the hassles of manual updates. • The vendors keep a watch on the new features that can help the business and keep them updated. • This is generally included in the contract that is signed between the sellers and the business. • The new releases are made available for the company as soon as they are released in the market. • Immediate updates in the software allow the employees to function with new features and functionalities, helping them to become more efficient. • The cloud contact center telemarketing softwarehas new releases repeatedly and there is no need for extra infrastructural setup.

12. Deployment Time • The cloud solution has less deployment time and can easily be set-up in a matter of few hours. • They are not only faster but are also simpler to manage. • The time for installation also depends on the level of difficulty of the application. • Not only is the set-up time reduced, but the resources required to install are also limited. Compliances • It is vital that the call center follows laws and is accustomed with the rules and the regulations that are widespread in the country. • Telephony law is an ever-growing phenomenon and it is difficult to keep a tab on all of them. • Call recording and ability to track DND numbers are some of the features of cloud computing that can help in adhering to the regulations.

13. Document Control • Thetelemarketing software deals allow the agents sync their documents between the devices that are linked through the application. • This ensures that all the agents are on the same page and know about all that is happening with their customers. • This also reduces the need for the data to be physically shifted from one location to another • The program also allows them to edit and process the files from anywhere making them location agonistic.

14. Security • The sellers ensure that their solutions ensure that the content is kept safe. • Most of the programs ask for a username and a password to login and access. • Thus, you can be certain that the data is accessed only by authorized people and no third party can have their hands on the confidential information of the company. • The seller employs ISO standard security audits and helps in keeping the data secure. Environment Friendly • The hosted call solution uses limited device and only uses the server space that is required by them. • This also helps in decreasing the amount of carbon footprint and 30 percent of the drop in energy consumption when compared to the usual applications.

15. Robust Data • The cloud solution allows the agents to have all the data at their disposal without much delay. • They can have access to customer reports, their preferences and with the historical reporting feature even have a general idea of the previous interactions. Easily Integrated • The cloud solution is a mature technology and amalgamates swiftly with different platforms. • The application allows them the option of accessing, editing and managing the information from anywhere. • The solution also allows for easy integration of the new and old systems. • It also integrates with third party vendors for effective lead management.

16. Never Offline • The business can fall flat if the network or the technology fails. • The solution providers ensure that the maintenance activities are scheduled during the time when the company’s activities are low or when there is a holiday. • This ensures that the organizational proceedings are left undisturbed. • Apart from this, the suppliers also provide provisions to ensure that no data is lost in case of a connection failure.

17. Mergers and Acquisitions • A major task in merging or acquiring new companies is the time taken to bring the records from one system to another. • Unless, the information is collected and collaborated, the merger is incomplete. • However, the cloud makes it simpler and the shift is much faster. Easy User Interface • The network system should be easy to understand and operate allowing the agents a seamless experience. • Most of the application sellers allow the company to have a free trial of the program. • The users can also test the functionality of the solution whenever a new version is launched. • The vendor also helps in smooth migration from the old to the latest version.

18. Campaign Management • It allows you to keep a track on the multiple projects that the company takes up. • At the same time, it also gives you the chance to keep a look out on your expenses and your workers in real-time, helping you to know what is going on and how are the employees taking the conversation ahead. • The data is accessible anywhere and anytime. • This helps you in knowing whether the campaign is going on well and if the clients are appreciating the promotional offers.

19. Security • The sellers ensure that their solutions ensure that the content is kept safe. • Most of the programs ask for a username and a password to login and access. • Thus, you can be certain that the data is accessed only by authorized people and no third party can have their hands on the confidential information of the company. • The seller employs ISO standard security audits and helps in keeping the data secure. Easily Integrated • The cloud solution is a mature technology and amalgamates swiftly with different platforms. • The application allows them the option of accessing, editing and managing the information from anywhere. • The solution also allows for easy integration of the new and old systems. • It also integrates with third party vendors for effective lead management.

20. Professional Support • The upgrades, the technical help and maintenance services are looked after by the providers. • They hire professionals to look into the issues that are hindering the company’s progress in any manner. • The suppliers are the subject matter expertise and can handle problems in a more effective manner than the IT staff of the organization. Business Continuity • The web-based applications give the company an option to have both the platform as well as capacity redundancy. • Thus, the remote accessibility allows the agents to log-in for their work from their location and continue with their work like any other day. • The data is also kept safe and can be retrieved easily in case of unforeseen crisis.

21. Flexible Contract • The cloud provider gives the company a chance to sign a small term contract. • This enables them to change and make modifications in their system without much investment. • Flexibility also keeps the suppliers on their toes because they know that the organization can change the purveyor anytime they feel so. • Call centers and organizations wish for a service option that can look after their innovation needs, provide them with good customer service and is reliable as well.

22. Economical • The infrastructural and space costs are reduced. • Most of the operational expenses are included in the package provided by the supplier. • An additional expenditure of hiring and making room for the employees is also reduced because of the virtual workforce feature. • The seller owns the software environment and the costs of repairs are split among the buyers that use the program. “Pay-Per-User” Model • This helps in reducing the costs of the company by allowing it to pay according to the number of workers. • Therefore, they only pay for the features and the functions that they utilize on the monthly basis.

23. Competitiveness • With the benefits of the hosted call software, the small firms can hold their business activities in a more economical and cost-efficient manner. • Therefore, even they can utilize the features of the program for their own advantage.  • This gives them a competitive edge and allows them to function at a level on par with the large-scale industries. Call Monitoring • The web-based program allows intelligent monitoring facilities and includes features like call recording, live results and help managers avoid falling into the robotic and restrictive routine. • This also helps in building the morale of the workers.

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26. Robust Data • The cloud solution allows the agents to have all the data at their disposal without much delay. • They can have access to customer reports, their preferences and with the historical reporting feature even have a general idea of the previous interactions. Easily Integrated • The cloud solution is a mature technology and amalgamates swiftly with different platforms. • The application allows them the option of accessing, editing and managing the information from anywhere. • The solution also allows for easy integration of the new and old systems. • It also integrates with third party vendors for effective lead management.