Co-Creating Brands & Campaigns via Customer Communities

Mar 18, 2017

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Slideshow about Co-Creating Brands & Campaigns via Customer Communities by Tom De Ruyck

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Co-Creating Brands & Campaigns via Customer Communities

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Co-Creating Brands & Campaigns via Customer Communities

customer service (modern) powerpoint presentation content: 1

Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one's customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, slides on performance standards and quality, looking to the future, Q& A's, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more. Slides can easily be tailored to your specific needs, use them with an LCD projector, make handouts, and/or create overheads. Each slide includes slide transitions, clipart and animation. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).

2.36k views • 18 slides

NFC & Smart Posters

A presentation by Glue4 Technologies 4. Strategy… 4. Software… 4. Systems… 4. Solutions NFC & Smart Posters Dr Neil Garner, MD Glue4 Glue4: About Us… Software & Solutions Creating innovative services linking people and brands Head Office: Norwich, UK Privately Owned.

1.18k views • 13 slides

Campaigns and Elections

Campaigns and Elections. History and Strategy. I. History. The non-candidate (1792-1824): Early candidates considered it unseemly to “campaign.” Organizations and friendly papers do the work. 1. Campaigns are Personal and Ugly (1800 example).

1.36k views • 103 slides

BRANDS

BRANDS. Brand Kya Hota Hai?. You & Me Anything that has a NAME, SIGN, SYMBOL which has a set of associations related to it Origin: Brandr. Brand ki zaroorat kya thi?. One Consumer One Need MANY PRODUCTS Kiss ko choose karun -- Confusion!. Ek Friday. Doh Filmein!. Comedy vs. Comedy

1.21k views • 74 slides

Chapter 1

Chapter 1. Marketing in a Changing World: Creating Customer Value and Satisfaction. Road Map: Previewing the Concepts. Define what marketing is and discuss its core concepts. Explain the relationships between customer value, satisfaction, and quality.

1.06k views • 26 slides

Persuasive Campaigns

Persuasive Campaigns. The triumph of process. . 1. What makes a campaign?. Process over event Systematically create “positions” in audience mind Dramatize issue, product or candidate. 2. What are the types of campaigns?. Product-oriented Politically-oriented Ideologically-oriented.

922 views • 7 slides

Creating Professional Learning Communities that see Beyond the 3Rs…

LIASCD. Creating Professional Learning Communities that see Beyond the 3Rs… LIASCD October 14, 2005. “We need to put our minds together and see what life we can make for our children.” - Sitting Bull. Educators…

847 views • 70 slides

Customer Measurement in ORS

Customer Measurement in ORS. Performance Management Conference Amy Culbertson, M.S. Office of Quality Management 31 October 2001. Overview. Customer Relationship Management The 10 Steps Conclusion. Customer Relationship Management (CRM). Customer measurement a piece of CRM

1.06k views • 74 slides

BUILDING

PART. BUILDING . 4. STRONG BRANDS. Chapter. CREATING. 9. Brand Equity. In this chapter, we address the following questions:. What is a brand & how does branding work? What is brand equity? How is brand equity built, measured & managed?

1.34k views • 75 slides

Developing Communities in Changing Times

Developing Communities in Changing Times. Seminar presented to the South West Development Commission By Dr Ma l Bryce Bunbury June 23 rd 2008. An Outline. The Drivers and Shapers of Global Change. Some fundamental changes in Australia. Key changes to Australian communities. Why Bother?

950 views • 84 slides

Creating Connections _______________________ Creating Bicycle Friendly communities

Creating Connections _______________________ Creating Bicycle Friendly communities. According to the UN, one major common theme among the worlds happiest nations is “Happy people rides bicycles – by choice”. National Bike Summit March 3-5, 2014. Advocacy Advance. Smart cycling Education.

923 views • 78 slides

Customer Service

Customer Service. Mahesh K Prasad Head-Human Resources. Customer Service. Objectives of the program: Who is a customer Identify your customer- Internal and External What quality characteristics are important for Customer service

4.71k views • 49 slides

CUSTOMER RELATION MANAGEMENT

CUSTOMER RELATION MANAGEMENT. MSc (CR) DR. K K RAHEJA. WHAT WE WILL LEARN?. CUSTOMER CENTRIC APPROACH CUSTOMER SATISFACTION, VALUE,LOYALTY VALUE CONCEPT CUSTOMER PERCEIVED VALUE (CPV) TOTAL CUSTOMER COST/TOTAL CUSTOMER VALUE VALUE PROPOSITION TOTAL CUSTOMER SATISFACTION

1.7k views • 99 slides

Customer Satisfaction in TQM

Customer Satisfaction in TQM. Engr Mian Khurram Mateen. Customer satisfaction. The asset of any organization is customer Increase in numbers, buy more, more frequently show a satisfied customer As customer satisfaction is a measure of quality

6k views • 20 slides

Limited Brands

Limited Brands. Kevin Hill Melissa Burke Jenny McIntyre. Limited Brands. Les Wexner founded Limited Brands in 1963 4000 stores, including seven retail brands. Seven retail brands including :. VICTORIA’S SECRET EXPRESS: WOMEN AND MEN BATH & BODY WORKS THE LIMITED

883 views • 37 slides

Ecological Communities

45. Ecological Communities. Chapter 45 Ecological Communities. Key Concepts 45.1 Communities Contain Species That Colonize and Persist 45.2 Communities Change over Space and Time 45.3 Trophic Interactions Determine How Energy and Materials Move through Communities.

1.23k views • 83 slides

The Development of a Quality Improvement Network for Addiction Therapeutic Communities

The Development of a Quality Improvement Network for Addiction Therapeutic Communities Natalie Wood and Paul Goodman. Community of Communities A Quality Network of Therapeutic Communities. Established in 2002 Democratic TCs Membership of 60 TCs in the UK and abroad

1.67k views • 76 slides

The Role of Content in the Future of Marketing

The Content Marketing Imperative: The Role Of Content In The Future of Marketing The emergence of the digital, social and mobile web has dramatically changed the way we consume information and interact with brands. Successful brands are becoming publishers and storytellers by creating content that buyers want. Content marketing is more than a buzzword. Content marketing is an imperative for brands and the hottest trend in marketing because it is the biggest gap between what buyers want and what brands produce. In this slideshare, I present: • Why content marketing has emerged as a key trend in marketing • What approaches you should consider when building a content marketing practice and how to measure success • What are the emerging trends and predictions for the future of branded content marketing programs This slideshare was developed for executive marketers who are interested in learning why content marketing is one of the hottest buzzwords in marketing today and how you can take advantage of it to reach and attain new customers for your business.

3.3k views • 53 slides

Remarkable Matters: The Art of Conversation

At Table19 we try and look for different ways we can make our work and our brands more remarkable. These inquisitions are called Remarkable Matters, and my findings were all around the world of Social Media. I find it fascinating that merely 10 years ago social networks were still relatively new news and now they have become a necessity for brands the world over. These digital platforms enable brands to interact with people in a truly personal way, helping to understand their likes and dislikes, and build a strong connection because of it. In all I believe this is the modern source of remarkable experiences.

1.96k views • 33 slides

Remarkable Retail

Brands create an expectation in our heads about how they should act, and the experiences we should have. They set the standard for other brands, irrespective of category.

2.65k views • 55 slides

How Connected Content Will Change Your (Marketing) World

Deck from the webcast I presented with the American Marketing Association (AMA) and ThisMoment on March 19, 2015. What is “connected content?” We are witnessing a shift in the way marketing organizations are creating customer value through their content. If harnessed properly, a single piece of content, connected to relevant publishing, CRM and analytics tools, can have unprecedented impact across the Enterprise. From 1-to-many brand campaigns to 1-to-1 communications, the most innovative companies today are successfully extending their content strategies beyond traditional brand and social channels and into the heartbeat of communications with customers across all Enterprise channels. Takeaways: Insight into recent research on connected content How technology enables connected content across the organization How brands can view content holistically, beyond the single post or tweet and use it beyond brand marketing and across the enterprise

513 views • 37 slides

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Co-Creating Brands & Campaigns via Customer Communities

Co-Creating Brands & Campaigns via Customer Communities

Presentation Transcript

customer service (modern) powerpoint presentation content: 1

NFC &amp; Smart Posters

Campaigns and Elections

BRANDS

Chapter 1

Persuasive Campaigns

Creating Professional Learning Communities that see Beyond the 3Rs…

Customer Measurement in ORS

BUILDING

Developing Communities in Changing Times

Creating Connections _______________________ Creating Bicycle Friendly communities

Customer Service

CUSTOMER RELATION MANAGEMENT

Customer Satisfaction in TQM

Limited Brands

Ecological Communities

The Development of a Quality Improvement Network for Addiction Therapeutic Communities

The Role of Content in the Future of Marketing

Remarkable Matters: The Art of Conversation

Remarkable Retail

How Connected Content Will Change Your (Marketing) World

NFC & Smart Posters