LUXURY CONCIERGE SERVICES- THE GENIE OF THE ELITE CLASS

1. LUXURY CONCIERGE SERVICES- THE GENIE OF THE ELITE CLASS Concierge Services- Gaining Momentum with Time Rising disposable incomes, global trends awareness and the millennial culture are giving way to a consistent search for luxury experiences that only a few can afford. While the exact size of the industry is still unknown, the Luxury Concierge Services industry is growing at a fast pace to cater to the rising demands for such services. From travel to exotic locations, exclusive private dining reservations in high-end restaurants, personal shopping stylist.

2. Getting authentic artwork from auctions to making big shots, attending your party, luxury concierge services is serving as the ultimate facilitator to the affluent class. With growing incomes, access to the internet, and awareness of global culture, the number of people who are looking for such novel experiences has increased. As such, apart from banks, high-end hotels, real estate developers, insurance companies, and startups offer such services. Generally, a white-label service, these concierge service providers tie-up with other specialised service providers who maintain relationships across industries and sectors to fulfil the customer’s requests. Role of technology in Concierge Services The hospitality industry is undergoing a major reformation, all due to technology. The smartphone-adoption combined with the ease of mobile apps is a potent combination and it’s challenging some of the most traditional and deeply-rooted ‘human-roles’ in the society. Driven by customer expectations for increased digital connectivity, universally fast-paced lifestyles, demand for instant gratification, and smartphone applications impacting every aspect of our lives, the luxury concierge services industry is developing ways to enhance the customer experience by integrating traditional services with new, cutting edge technology.

3. To stay relevant, concierge and customer loyalty companies must speed up the pace of innovation and adopt new strategies, while also striking the right balance between dedicated human interaction and digital automation. This “Human + Digital” approach is crucial to deliver more personalization, and curate richer experiences for customers at scale. Artificial intelligence is also being used to help the concierges, to provide better and more personalized experiences. In the past, the success of the luxury concierge industry has been built on the ability of concierges to capture all information on a client and either remember it or manually enter requests and preferences into a CRM, which is then used for future requests. Today there are hundreds of thousands of chatbots, or ‘bots,’ that provide everything from medical advice to weather conditions through an interactive interface. Most bots function on a set of rules and are only as smart as they are programmed to be. Bots can bring speed and efficiency to the concierge market, minimizing human error while still delivering a personal experience. The Luxury Travel Concierge industry is already utilizing artificial intelligence to respond to inquiries and handle simple requests, simulating a human conversation with natural language processing. This automates aspects of the business, enabling concierges to spend time on complex requests while the bots provide 24/7, uninterrupted coverage.

4. VIP Concierge services are becoming accessible via connected smart home assistants such as Amazon Alexa and Google Home, as bringing real-time convenience and connectivity to customers wherever they are. From the comfort of their own homes or on the go, clients can request concierge assistance and access services with the use of their voice through new touchpoints in a more seamless way. The hiring of these digital services is a growing trend and there is evidence in the fact that even the most important companies in the world turn to concierge services to motivate their employees, to make them be more productive by providing them more free time. In this digital world where everything seems so simple to get at the click of a button or by Google searching, you could ask yourself if this service is really necessary. The truth is that we are more informed than ever but at the same time, that oversaturation of information can be daunting. It is precisely at this stage where the luxury concierge plays an important role. With their curated list of contacts and first hand proved products, experiences and services, exclusive access to events and other important perks, the Personalized Concierge Services guarantee a tailor-made and efficient searching and planning.

5. Denouement Customers want exclusive access to amenities like private villas, chartered yachts and private tours. While the exact size is still unknown, the luxury concierge services industry is set to grow. Those who embrace the technological momentum are able to differentiate themselves from the competition and empower their teams to provide a superior customer experience. It is more important than ever for the concierge industry to offer its users outstanding and memorable customer experiences through an omnichannel approach. At True Concierge our core value is the human factor that we implement to address our client's expectations down to the tiniest detail, thus saving for the time and money. We treat each of our clients as special, adapting each time all of our expertise and novelty around their interests and passions. Visit our website to gain a sublime experience of niche luxury services.