ServiceNow_Training_Guide
Join our ServiceNow Course to learn ITSM, workflows, automation, scripting, and platform administration with practical projects and expert guidance. This course helps beginners and professionals build real-world skills for enterprise environments. Explore incident management, integrations, catalog creation, and reporting through updated modules designed for current industry needs. Get flexible learning support, hands-on exercises, and certification-focused preparation to improve your understanding of the ServiceNow platform and business process automation effectively today.
ServiceNow_Training_Guide
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Presentation Transcript
1 / 6 CromaCampus Introduction to ServiceNow The #1 Cloud Platform for Enterprise Digital Workflows ServiceNow is a cloud-based SaaS platform that automates enterprise digital workflows across IT, HR, Customer Service, Security & more — helping organisations work faster and smarter. 7,700+ 85% $8.9B+ 22,000+ Global Customers Fortune 500 Users Annual Revenue Employees ServiceNow Now Platform — Module Ecosystem HR Service Delivery IT Operations Mgmt Now Platform Customer Service IT Service Mgmt Security Ops App Develop. Enroll Now: ServiceNow Training © 2024 CromaCampus | ServiceNow Training Guide www.cromacampus.com
2 / 6 CromaCampus ServiceNow Architecture Multi-Instance, Cloud-Native Technical Design 3-Tier Platform Architecture PRESENTATION LAYER APPLICATION LAYER DATA LAYER Web Browser & UI Business Rules MySQL DB (Instance) Mobile App Script Includes File Attachments Service Portal Workflow Engine Audit Logs REST / SOAP APIs Glide Platform Cache (Memcached) Request Flow Diagram User Request Auth & SSO Workflow Engine Business Rules Database Query Response Sent Multi-Instance Architecture: Each customer gets a dedicated database & application instance — ensuring full data isolation & security. Instances run on AWS / Azure / GCP | 99.8% Uptime SLA | Auto-scaling & Disaster Recovery © 2024 CromaCampus | ServiceNow Training Guide www.cromacampus.com
3 / 6 CromaCampus Core ServiceNow Modules Key Application Areas Covered in Training ITSM — IT Service Management ITOM — IT Operations Mgmt ITBM — IT Business Mgmt Incident Management Discovery & CMDB Project Portfolio Mgmt Problem Management Event Management Agile Development Change Management Cloud Management Resource Management Service Catalog Orchestration Demand Management SLA Management Health Log Analytics Financial Mgmt CSM — Customer Service Mgmt HR SD — HR Service Delivery SecOps — Security Operations Case Management Employee Center Vulnerability Response Agent Workspace Onboarding & Offboard Threat Intelligence Communities Case & Knowledge Mgmt Security Incident Resp. Field Service Mgmt Lifecycle Events Risk Management Proactive Service HR Integrations GRC © 2024 CromaCampus | ServiceNow Training Guide www.cromacampus.com
4 / 6 CromaCampus Training Curriculum & Certifications Structured Learning Path — Beginner to Expert Phase 1 Phase 2 Phase 3 Phase 4 Foundation Development Advanced Certification Weeks 1–2 Weeks 3–5 Weeks 6–8 Weeks 9–10 Platform Navigation Business Rules REST / SOAP APIs Mock Exams Tables & Fields Client Scripts IntegrationHub CSA Prep Forms & Lists Script Includes Perf. Analytics CAD Prep Basic Scripting Workflows / Flow CMDB & Discovery Interview Coaching Certifications Covered CSA CAD CIS-ITSM CIS-HR Certified Certified Certified Impl. Certified Impl. System Administrator Application Developer Specialist — ITSM Specialist — HR ServiceNow Training in Hyderabad → Location-based Training Available: Live Online & Classroom | Weekday & Weekend Batches | Industry Experts © 2024 CromaCampus | ServiceNow Training Guide www.cromacampus.com
5 / 6 CromaCampus Key Technical Concepts Core Development Skills for ServiceNow Professionals Scripting & Development Workflow & Automation Admin & Configuration Business Rules (Server-side JS) Flow Designer (low-code) Role & ACL Management Client Scripts (Form behaviour) Classic Workflow Editor Update Set Management Script Includes (Reusable libs) IntegrationHub Spokes Import Sets & Transform Maps UI Actions & UI Policies Approval Workflow Design CMDB & Discovery Config Scheduled Jobs & Events SLA / OLA Configuration Service Portal Widgets REST API & JSON Payloads Notification & Alert Rules Reporting & Dashboards Glide API Quick Reference GlideRecord GlideAjax GlideSystem GlideUser GlideDateTime Query & Async System Current user Date & update DB tables client-server calls utility methods info & roles time operations Tools Used: ServiceNow PDI VS Code Postman Git / GitHub JIRA MID Server IntegrationHub © 2024 CromaCampus | ServiceNow Training Guide www.cromacampus.com
6 / 6 CromaCampus Career Outcomes & Get Started Your ServiceNow Career Roadmap with CromaCampus Rs 5–9 LPA Rs 8–16 LPA Rs 12–22 LPA Rs 20–40 LPA Entry Level Mid Level Senior Level Expert Level ServiceNow Administrator ServiceNow Developer ITSM ServiceNow Architect Consultant Why Choose CromaCampus? Live Instructor-Led Classes Hands-on PDI Instance Real-time doubt solving with certified industry experts Practice on your own dedicated ServiceNow instance 100% Placement Support Flexible Batch Timings Resume prep, mock interviews & direct job referrals Weekday / Weekend / Fast-track batches available Certification Guidance Recorded Session Access CSA & CAD exam preparation fully included Lifetime access to all class recordings Start Your ServiceNow Career Today! ServiceNow Training (All India) → ServiceNow Training in Hyderabad → © 2024 CromaCampus | ServiceNow Training Guide www.cromacampus.com