Wholehearted
Uploaded by
19 SLIDES
196 VUES
190LIKES

Train for success

DESCRIPTION

Train for success

1 / 19

Télécharger la présentation

Train for success

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. TRAIN FOR SUCCESSCoaching Skills 101

  2. Opening Thought “Habits are like submarines; they run silent and deep.” You don’t break habits, you replace them.

  3. The Master KeyA.L.L.O.W. Allow the ASSOCIATE to lead Let go of control Listen more, talk less Open to whatever steps the Associate takes Willingness to go in the Associate’s direction

  4. New Way of Building Relationships “ Now we can begin, perhaps for the first time, to hear them. …we’re able to get a sense of what they’re feeling, of what they feel they need. We may be startled to discover that what they’ve been asking for all along is entirely differentfrom what we’ve been so busy offering” From: “How Can I Help?”, Ram Dass

  5. Coaching is ……….. The art of supporting Associates to take action toward theirdesires and goals.

  6. The goals of Coaching To inspire Associates to grow in a positive way promotes success and loyal long term relationships

  7. Teaching New Behaviors Performance Training Behavior results with no coaching Time Figure B Source: Training and Development Journal, Nov. 1979

  8. Teaching New Behaviors PLUS Coaching Performance Behavior Results with coaching Training Figure A Time Source: Training and Development Journal, Nov. 1979

  9. Comparing with and without Coaching Performance Behavior Results with coaching Training Behavior results with no coaching Figure A & B Time Source: Training and Development Journal, Nov. 1979

  10. Top Seven Skills of Coaching • Allow Associate’s Agenda • Active Listening • Acknowledge • Ask Powerful Questions • Allow Silence • Action Plan • Accountability Plan

  11. The 4 Phases of Coaching RELATIONSHIP BUILDING/TRUST ALLOW AGENDA / LISTEN LEARN/DISCOVER ASK QUESTIONS ACKNOWLEDGE ACTION PLAN S.M.A.R.T. ACCOUNTABILITY PLAN

  12. EXPERT STATE Separate Busy mind Expert Judging Striving Being “perfect” Absent-minded COACH MIND Connected Quiet mind Learner Accepting/Discerning Allowing Being “in process” Mindful The Expert Versus Coach Mind

  13. “People are more persuaded by what they hear themselves say than by what someone tells them.” Bem, 1973

  14. ALLOW ASSOCIATE’s AGENDA “People are more motivated to make change when it’s based on their own decisions and choices, rather than an authority figure telling them what to do.” Brehm and Brehm, 1981

  15. Active Listening Making Suggestions Ego Being Quiet Trust Active Listening Unblocking hidden barriers

  16. ASKING POWERFUL QUESTIONS A powerful question evokes • Clarity • Action • Insight • Commitment. It creates better possibilities and new learning They are open-ended questions that do not elicit a yes or no response.

  17. ASKING POWERFUL QUESTIONS Clarification • What do you mean by that? • What do you want? • What would that look like? Exploration • What are your other options? • What is another possibility? • Would you like to brainstorm that idea? • Would you like to explore that further?

  18. ACTION – Goal Setting S pecific M easurable A ction-oriented R ealistic T ime-Limited

  19. ACCOUNTABILITY =A CLEAR AND SPECIFIC METHOD TO ASSESS PROGRESS • Task Completion • Follow Up Plan • Prospecting • Research • Networking

More Related