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Unlocking Exclusive Networks: Passport Services for Maximum Partner Support

Discover the benefits of Exclusive Networks' Passport Service, designed to elevate partner support with multi-vendor solutions across Europe. With 24/7 case management, next-day onsite service, and local language support, we provide a reliable single point of contact for all vendor needs. Experience faster resolution times, reduced operational processes, and improved customer satisfaction. Discover how Passport can become your strategic ally, enabling better sales opportunities and margins while simplifying your support lifecycle. Don’t miss out on the competitive advantages with our innovative service approach!

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Unlocking Exclusive Networks: Passport Services for Maximum Partner Support

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  1. Introducing Exclusive Networks’ Range of Professional & Support Services

  2. Helping our Partners!

  3. Passport Release 1

  4. Which vendors?

  5. ESC Resource Matrix Distributed around Europe !

  6. Reseller alternatives

  7. Passport v Vendor Services Multi-vendor No YES Next Business Day Non-stop Clock Case Escalation Onsite Engineer & Spares Vendor Later Interrupted Clock English only Local Language

  8. Support - the Customers Options Vendor Customer 3rd Line Support - always the Vendor • 2nd Line Support • Exclusive or • Vendor or • (Reseller?) • 1st Line Support • Reseller or • Exclusive or • Vendor

  9. Passport – is the best choice !

  10. Businesses supported by Passport Today !

  11. Is Passport really any good?

  12. Customer Benefits • Reduced Costs • Single multi-vendor contract • Less Operational process • One point of contact • Faster Resolution times • Regional 2L • Higher Satisfaction • Improved service As a customer, why wouldn’t you buy Passport?

  13. Reseller Benefits • Reduced cost of Customer Support • 24/7 case management and escalation • Multi-vendor single point of contact • Contract renewals – multi-vendor • Improved Customer satisfaction • 24/7 LOCAL number, Local language 1L, multi-vendor • Faster case resolution, next day onsite with spare • Product AND Solution services • Consult, Design, Install, Maintain – all multi-vendor • More opportunities to up-sell • More customer insight • Shorter sales cycles • Improved margins

  14. What’s in it for You? • Hard Benefits • More revenue • Easier to ‘resell’ annuity • More margin • More commission • Soft Benefits • Gets you closer to the end customer • Better customer insight • More insight = more sales opportunities • Harder for resellers to switch distributor • Very hard for Vendor to swap Distributor

  15. Illustration: Supporting a CARM solution Customer Who’s the customer going to call?

  16. With Passport..... Customer

  17. Summary • Treat Passport like a new Vendor • Strategic to the Business • European Support Centre • Keeps VAR & VENDOR close • Supporting the reseller deal lifecycle • Better than any alternative • Simple ordering and fulfillment • Locally adapted collateral • Release 2……?

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