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From Capture to Process, and Beyond

From Capture to Process, and Beyond. Roy Hobson Practise Manager: Information Worker Solutions. INtroduction. IntroDuction. What exactly is ECM?.

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From Capture to Process, and Beyond

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  1. From Capture to Process, and Beyond Roy Hobson Practise Manager: Information Worker Solutions

  2. INtroduction

  3. IntroDuction

  4. What exactly is ECM? “ECM, defined as a strategy,can help enterprises take control of their content and, in so doing, boost productivity, encourage collaboration and make information easier to share. ECM, defined as software,consists of a set of capabilities and/or applications for content life cycle management that interoperate, but that can also be sold and used separately.” - Gartner “Gartner sees the market splitting into four main areas of buyer focus and vendor influence: transactional content management, social content management, online channel optimization and content management as infrastructure.” - Gartner: Magic Quadrant for ECM November 2010

  5. The ECM Landscape “Understanding the "four worlds" of ECM can help put enterprises on the path to success. Very few vendors have market-leading emphasis and ability in all four.” - Gartner – ECM MQ 2010 Source: Gartner

  6. The Content Lifecycle Source: AIIM International – ECM Roadmap 2008

  7. ECM Component Model Workflow & Business Process Management Collaboration & Social • Document Composition • Composite Content Applications • Digital Asset Management Search

  8. Demo Scenario

  9. Reference Architecture

  10. Scenario Recap • Document Management & Social Collaboration • Shared workspaces • Social collaborative interactions across organisational boundaries • Finding answers – through information, documents and people • Document Image Processing • Digitising paper early • Auto-classification • Metadata extraction • Data quality • Deliver Process-ready Content • Document Composition • Control of Branding changes • Delegation of Regulatory content • Single brand experience • Responsive to change • Web Content Management • Online channels management • Customer exoerience and service • Self-service on web & mobile • Process transparency • Workflow & BPM • Routing work • People interaction • System integration • Predictability • Case Management as a composite content application

  11. Wrapping Up “The number of loan applications not taken up has decreased because our back office can handle more applications and serve customers more effectively. Provided we have all the correct documents, we can go from pre-application to disbursement of a loan in less than a working day, and the record for a priority loan now stands at six minutes.” - Head of IT, Nedbank Personal Loans

  12. Conclusion Thank you royh@intervate.com

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