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Changing the Way Hearts are Treated

T HE H EART C ENTER. OF I NDIANA. Changing the Way Hearts are Treated. Our Mission.

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Changing the Way Hearts are Treated

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  1. THE HEART CENTER OF INDIANA Changing the Way Hearts are Treated

  2. Our Mission The Mission of The Heart Center of Indiana is to apply exceptional medical skills, advanced technologies, and dedicated service to meet and exceed the needs of all who are affected by heart and vascular disease. The Heart Center’s vitality flows from the values, skills, and heritage of our founding organizations: Central Indiana Health System and The Care Group

  3. Our Values • Holistic Caring: Providing exceptional service to the whole person. • Excellence: Continually improving our outcomes and efficiency. • Advocacy: Promoting our patients’ interests throughout the continuum of need. • Respect: Acknowledging the needs of others and valuing our differences. • Teamwork: Working together to realize our vision and mission.

  4. Care for the Uninsured • Care is provided regardless of guest’s ability to pay or lack of health insurance • Financial counseling available • Screening for Medicaid eligibility • Multiple personal financing options • Charity care write off policy up to 100% based on guest’s ability to pay

  5. The Physicians 80 Cardiologists, 130 Total Physicians 20 CT Surgeons, 13 Vascular Surgeons

  6. History of Pioneering Achievements 1967 First CABG 1980 First balloon angioplasty 1989 First coronary stent 1995 First minimally invasive CABG 1996 First videoscopic saphenous vein removal 1996 First transmyocardial revascularization 2002 First freestanding heart hospital

  7. Governance of The Heart Center • 50/50 Partnership: Central Indiana Health System and The Care Group Heart Hospital, LLC • 8 member board of managers • 4 from St Vincent Health • 4 from The Care Group Heart Hospital, LLC • No reserve powers

  8. About The Heart Center • 13 Acre, Carmel IN Campus • $70 Million Project • $60 Million Financing • $10 Million Equity • 60-120 Guest Suites • 160,000 s.f., 4 stories • 50,000 s.f. MOB

  9. About The Heart Center • 5 Surgery Suites • 5 Cath/EP labs • 21 bed Short-Stay Unit (SSU) • Cardiovascular Evaluation Unit (CVEU) • State-of-the-Art CT and MR • All-digital • Extensive “hotel services”

  10. State-Wide Referral Center

  11. Strategies • Physician Expertise • Unique Hospital Attributes • Transformative Operating Processes • Excellence and Continuous Improvement • Use of Technology • Carefully Manage Cost and Efficiency

  12. Strategies Unique Hospital Attributes • Patient focused care • One room for the hospitalization – universal bed • Private rooms • No set visiting hours • Ability of family to stay 24/7 • Food services available 24/7

  13. StrategiesTransformative Operating Processes • Develop processes de novo • No historical barriers • Active involvement of physicians, staff, administration • Encourage a sense of ownership • Continuous Quality Improvement – defined metrics and indicators

  14. StrategiesUse of Technology • Understand the role of technology • Use technology when it makes a process better • Avoid the trap of “technology for the sake of technology” • Strategic technology partner - Siemens

  15. 7/01: Groundbreaking 1/02: CEO 4/02: Technology Partner 5/02: Governing Board 7/02: Group Leaders 8/02: Super Users & Process Leaders 12/02: Opening 1/03: Provider Number 4/03: 40-Beds Open/ + Cash 6/03: 60-Beds Open 7/03: 100% Occupancy Ready Ramp-Up Refine Groundbreaking to Full in 2 Years

  16. About The Heart Center • 4,500 Admissions • Case Mix Index: 2.46 • 3.5 Day ALOS • 700 CABG’s / Valves • 2,000 PCI’s • 300 PV Cases

  17. Coronary Artery Bypass

  18. Interventional Cath (PCI) * Anthem Indicator

  19. The Heart Center Difference Traditional The Heart Center

  20. The Heart Center Difference Traditional The Heart Center

  21. The Heart Center Difference Traditional The Heart Center

  22. Guest Satisfaction • 90% rate the likelihood of recommending The Heart Center of Indiana as “excellent” • 91% rate their care as “excellent” • 94% rate their nursing care as “excellent”

  23. World Class Team • World Class Hospital = World Class People • Stringent Selection Process • Average of 10+ Years Experience • Dedication to Outstanding Outcomes and Incredible Service

  24. Changing the Way Hearts are Treated

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