E-Business: Information Technology and Business

2. Outline Information Hierarchy Extended Enterprise & Enterprise Resource Planning (ERP) Information Architecture and Enabling Technologies Business Process Reengineering / Management Electronic Commerce Conclusions

3. Information Life Cycle

4. Even the Caveman Needs Knowledge to Survive The information-knowledge-wisdom hierarchy. The caveman has lots of information; he selects and organizes useful information into knowledge, but he does not achieve wisdom until he has integrated his knowledge into a whole that is more than useful than the sum of its parts.

5. Information Hierarchy

6. Nolan????????

7. E-Business and E-Commerce

8. The Extended Enterprise Monolithic architecture Constituting a monolith: a monolithic sculpture. Massive, solid, and uniform: the monolithic proportions of Stalinist architecture. Constituting or acting as a single, often rigid, uniform whole: a monolithic worldwide movement. Mention Documentation-centric view Opportunity Integrate the virtual company Multi-system, multi-company, multi-audience Rapidly adapt to changing business Improve developer productivity, time to market Challenge: Lack of infrastructure Interoperability an afterthought Expensive, hard, time-consuming, brittle Deployment, management, scalability, security Current model can�t keep up with business Opportunity Integrate the virtual company Multi-system, multi-company, multi-audience Rapidly adapt to changing business Improve developer productivity, time to market Challenge: Lack of infrastructure Interoperability an afterthought Expensive, hard, time-consuming, brittle Deployment, management, scalability, security Current model can�t keep up with business Monolithic architecture Constituting a monolith: a monolithic sculpture. Massive, solid, and uniform: the monolithic proportions of Stalinist architecture. Constituting or acting as a single, often rigid, uniform whole: a monolithic worldwide movement. Mention Documentation-centric view Opportunity Integrate the virtual company Multi-system, multi-company, multi-audience Rapidly adapt to changing business Improve developer productivity, time to market Challenge: Lack of infrastructure Interoperability an afterthought Expensive, hard, time-consuming, brittle Deployment, management, scalability, security Current model can�t keep up with business Opportunity Integrate the virtual company Multi-system, multi-company, multi-audience Rapidly adapt to changing business Improve developer productivity, time to market Challenge: Lack of infrastructure Interoperability an afterthought Expensive, hard, time-consuming, brittle Deployment, management, scalability, security Current model can�t keep up with business

9. A Federation of Information Systems Teaching Notes This slide visually illustrates front- and back-office applications and highlights the following: Many organizations purchase their back-office systems in the form of enterprise resource planning (ERP) products such as SAP, PeopleSoft, and Oracle. The ERP industry is trying to expand into the front-office applications. It might be noted that electronic commerce and business extensions are being added to both front- and back-office applications in order to streamline interfaces to both customers and suppliers. E-commerce is being driven by the Internet (and private extranets). E-business is being enabled by intranets.Teaching Notes This slide visually illustrates front- and back-office applications and highlights the following: Many organizations purchase their back-office systems in the form of enterprise resource planning (ERP) products such as SAP, PeopleSoft, and Oracle. The ERP industry is trying to expand into the front-office applications. It might be noted that electronic commerce and business extensions are being added to both front- and back-office applications in order to streamline interfaces to both customers and suppliers. E-commerce is being driven by the Internet (and private extranets). E-business is being enabled by intranets.

10. ERP????

11. R/3 Logistics Process Flow

12. Information Systems Triad

13. Information System Applications Teaching Notes It may be useful to walk through this diagram in class. The textbook coverage included numbered annotations that highlight portions of this diagram. Remind students that any given information system may include many instances of each of these IS application processes and databases.Teaching Notes It may be useful to walk through this diagram in class. The textbook coverage included numbered annotations that highlight portions of this diagram. Remind students that any given information system may include many instances of each of these IS application processes and databases.

14. Information Needs

15. Architecture of Data Warehouse

16. Dimensional Model

17. Pivot Table in Excel

18. Team Work & Groupware

19. Generic Problem-Solving Process and TeamSpirit

20. Select a Meeting Agenda to Participate

21. Multi-Aspect Brainstorming

22. Rate Alternatives

24. Multicriteria Evaluation Tool

25. Enterprise Portal Strategy MS has been focused and been successful on providing a ubiquitous suite for individual productivity, Office. Collaboration has been deployed in a disconnected fashion. IT deploying monolithic collaborative applications top-down (not agile, not enough autonomy for businesses, can�t be deployed quickly) BDMs deploying collaborative solutions that deliver immediate benefit but don�t connect to the rest of the organization (created islands of collaboration that weren�t connected) Organizations need/want portals and collaboration to be integrated Individuals have base level of productivity Power comes from expanding the scope to add participants as necessary Needs to roll up to the complete enterprise Team The place where real work gets done Division Place where business process and collaboration come together Good success at relatively simple and effective content targeting because of shared organizational goals Enterprise Employees need to be able to go to a single place to find information to help them on a new task They need a place to go to to see everything going on in the organization and drill down into the areas they�re interested in Corporations need a way to effectively create a shared culture and be able to distribute company wide data. They need it to integrate well with their other LOB systems. No platform vendor has provided a single environment that addresses this continuum of needs SharePoint is the only technology bet that can provide the full continuum Combines easy-to-use solutions and a robust web services environment Enterprise collaboration and enterprise portal frameworks need to merge Microsoft is the first vendor to provide this with SharePoint �citizens of multiple collaborative environments at the same time� personal teams division/enterprise �solutions across these scopes have been disparate and difficult� poor integration across scopes capturing and reusing information has been difficult �strategy is not about portal or team, per se � it�s about how you organize your intranet� MS has been focused and been successful on providing a ubiquitous suite for individual productivity, Office. Collaboration has been deployed in a disconnected fashion. IT deploying monolithic collaborative applications top-down (not agile, not enough autonomy for businesses, can�t be deployed quickly) BDMs deploying collaborative solutions that deliver immediate benefit but don�t connect to the rest of the organization (created islands of collaboration that weren�t connected) Organizations need/want portals and collaboration to be integrated Individuals have base level of productivity Power comes from expanding the scope to add participants as necessary Needs to roll up to the complete enterprise Team The place where real work gets done Division Place where business process and collaboration come together Good success at relatively simple and effective content targeting because of shared organizational goals Enterprise Employees need to be able to go to a single place to find information to help them on a new task They need a place to go to to see everything going on in the organization and drill down into the areas they�re interested in Corporations need a way to effectively create a shared culture and be able to distribute company wide data. They need it to integrate well with their other LOB systems. No platform vendor has provided a single environment that addresses this continuum of needs SharePoint is the only technology bet that can provide the full continuum Combines easy-to-use solutions and a robust web services environment Enterprise collaboration and enterprise portal frameworks need to merge Microsoft is the first vendor to provide this with SharePoint �citizens of multiple collaborative environments at the same time� personal teams division/enterprise �solutions across these scopes have been disparate and difficult� poor integration across scopes capturing and reusing information has been difficult �strategy is not about portal or team, per se � it�s about how you organize your intranet�

26. Information Aggregation Capabilities Customizable presentation & personalization Content and Document management and publishing Business Intelligence Information aggregation and search Taxonomy Enterprise Application Integration In this scenario you�ll see different products depending on customer requirements: -SPS may deliver this scenario alone -SPS may deliver this scenario with integration with CMS for content management and templates -CMS may deliver this scenario with integration with SPS for search -SPS may deliver this scenario with integration from BizTalk for back-end applications.In this scenario you�ll see different products depending on customer requirements: -SPS may deliver this scenario alone -SPS may deliver this scenario with integration with CMS for content management and templates -CMS may deliver this scenario with integration with SPS for search -SPS may deliver this scenario with integration from BizTalk for back-end applications.

27. Types of Processes

28. IT Capability and Their Organizational Impacts Capability Organizational Impact and Benefit Transactional Transform unstructured processes into routinized transactions Geographical Transfer information across long distances easily to make processes independent of geographical areas Automational Reduce or reduce human labor in a process Analytical Bring complex analytical methods to bear in a process Informational Analyze and present vast amount of detailed information about a process Parallel Change sequential tasks in a process into parallel ones Knowledge Mgmt. Capture and disseminate expertise to amplify human cognition Tracking Allow real-time and detailed tracking of tasks status, and inputs and outputs of a process Disintermediation Remove intermediaries and connect two parties in a process directly

29. New Thinking

30. Process Classification Scheme: AA Global Best Practice KB

31. 30 steps, 5 departments, 19 persons Issuance application processing cycle time: 24 hours minimum; average 22 days only 17 minutes in actually processing the application New Life Insurance Policy Application Process at Mutual Benefits Life Before Reengineering*

32. The New Life Insurance Policy Application Process Handled by Case Managers application processing cycle time: 4 hours minimum; 2-5 days average Application handling capacity double Cut 100 field office positions

33. Reengineering Example

34. Reengineered Process

35. Empowered Customer-Focus Processes

36. Boss-Focus Processes

37. Customers Obsess over your customers Remember that the Web is an infant What do you have to offer that the physical world cannot in order to attract customers? If you make one customer unhappy, he won't tell five friends -- he'll tell 5,000 on newsgroups, list servers, and so on. "Word of mouth" factor gets amplified on the Net The shifts of balance of power away from business and toward customer. - Jeff Bezos

38. MOT Analysis Example Prio to MOT Recognition Information gathering Comparison MOT Applying for Credit Card Receiving Credit Card Using Credit Card Providing Information Changing and Upgrading Gifts giving Emergency Assisting After MOT No usage follow-up Stop membership follow-up

39. End-to-End Processes

40. Think from the Customer Back

41. Reengineering & Customers* Paradigm Shift: Make and sell � Sense and service Mass marketing � Micro-marketing Transaction marketing � Relationship marketing IT Enablers Multimedia: e-Learning Communication networks: Internet and intranet Scanning technologies: RFID Electronics commerce Customer databases: CRM Mobile computing

42. The Low-Friction Market "[The Internet] will carry us into a new world of low friction, low-overhead capitalism, in which market information will be plentiful and transaction costs low." -- Bill Gates, The Road Ahead The Low-Friction Market "[The Internet] will carry us into a new world of low friction, low-overhead capitalism, in which market information will be plentiful and transaction costs low." -- Bill Gates, The Road Ahead

43. Is EC Appropriate for You?

44. EC Strategies: 4 Cs

45. Virtual Communities

46. EC and Business Processes

47. Business Models Based on the Value Chain in the Market Place The concept of complete disintermediation - the elimination of the middleman - remains a theory. New intermediaries are emerging. Cisco System has 2 billion dollars annual sales on the Web. 70% of Cisco online business comes from VARs and distributors. Distributors have to do lot of value-add and customer support to survive. Fruit of Loom Inc. has 31 of its 55 distributors up on its extranet called Activewear Online. The concept of complete disintermediation - the elimination of the middleman - remains a theory. New intermediaries are emerging. Cisco System has 2 billion dollars annual sales on the Web. 70% of Cisco online business comes from VARs and distributors. Distributors have to do lot of value-add and customer support to survive. Fruit of Loom Inc. has 31 of its 55 distributors up on its extranet called Activewear Online.

48. E-Business Integration Imperatives Integration Scenarios � Talk about this� Document exchange (XML) through something like BizTalk server Biz App Integrations: Checking inventory status. Integration Scenarios � Talk about this� Document exchange (XML) through something like BizTalk server Biz App Integrations: Checking inventory status.

49. The B2C Business Models � Bricks, Clicks, Revolution and Evolution

50. IT Technology Driven vs. Business Pulled

51. The Zachman Framework for Enterprise Architecture http://www.intervista-institute.com/resources/zachman-poster.html http://www.intervista-institute.com/resources/zachman-poster.html

52. ????????

53. Man, Market, Money, Method, Machine, Material, Message

54. ??????????? ?????????,??????,??????????????????,?????????,??????,??????????????,??????????,????????????,?????????????,????????,???????????,?????????????????,??????? ?