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Operations Strategy and Implementation

Waffle Works is committed to delivering consistent, high-quality food and service, providing customers with the unique ability to customize their dining experience. Targeting college towns and young families, we focus on all-day breakfast with healthy options, fostering strong supplier relationships and exceptional customer service. Our operational strategy emphasizes flexibility, low-cost processes, and a well-trained workforce, ensuring top-notch quality and efficiency. Join us in celebrating National Waffle Day and enjoy the difference at Waffle Works!

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Operations Strategy and Implementation

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  1. Operations Strategy and Implementation Ryan Amberger, Ashley Balchunas, Rose Devine, Jack Herrill

  2. Mission Statement Waffle Works’ mission is to provide consistent, high quality food and service that give customers a unique experience where they can customize what, when, and where they eat.

  3. Core Competencies Waffle Works Well-trained, Efficient Workforce Strong Supplier Relationships High Quality Products Strong Customer Relationships

  4. Environmental Scanning Competition

  5. Target Market Environmental Scanning College Towns- 18-27 Up and Coming Families- 27-35 46% 50% 53% % that desires all-day breakfast % more likely to seek healthy options % that say breakfast tastes better at a restaurant 2. 3. 1. Convenience Low Cost Freedom

  6. Environmental Scanning Order Winner & Competitive Priorities Flexibility & Low Cost Customization Consistent Quality Low Cost

  7. Process Operations Strategy Small Batch Process High Flexibility High Customization Low Automation Enlarged Resource Capability

  8. Equipment & Inputs Operations Strategy

  9. Suppliers Operations Strategy Low Prices Convenient Location Fast Delivery Speed High Quality Waffles- V&H Corporation BVBA Fruit- Del Carmen Foods Toppings- Candy Warehouse Dairy, Poultry- Turkey Hill Farms Other Drinks- Rosemont Beverage

  10. Quality Strategy TQM Periodic Testing Quarterly Meetings

  11. Demand Population Students- 21,942 Radnor Residents- 30,878 3.5% 1871 Customers per Week

  12. Queue Management • National Waffle Day is August 24. It celebrates the first waffle iron patent in the U.S. • The word ‘waffle’ originated from the Dutch word for ‘wafer’ • “A waffle is like a pancake with a syrup trap.” – Mitch Hedberg • “And in the morning, I’m making waffles!”- Donkey (Shrek)

  13. Inventory Management

  14. Pricing Base Waffle Price Price per Topping $0.25 $3.50 Breakeven Price- $2.19 per customer (85% Profit Margin)

  15. Questions?

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