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Improving Teamwork in Healthcare

Improving Teamwork in Healthcare. Karen Frush, MD -Duke University Health System; Christine Goeschel RN, MPA, MPS - Johns Hopkins University Jeanne-Marie Guise, MD, MPH – Oregon Health Sciences University Heidi King - Department of Defense AHRQ Annual Conference September 28, 2007.

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Improving Teamwork in Healthcare

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  1. Improving Teamwork in Healthcare Karen Frush, MD -Duke University Health System; Christine Goeschel RN, MPA, MPS - Johns Hopkins University Jeanne-Marie Guise, MD, MPH – Oregon Health Sciences University Heidi King - Department of Defense AHRQ Annual Conference September 28, 2007

  2. Teamwork Is All Around Us

  3. Evolution of TeamSTEPPS- Train the trainer success AHRQ Patient Safety Improvement Corp 200 Individuals 14 QIOs • Civilian Training • 470 trainers and staff   • Over 1500 attendees of Essentials Course • ACHE • Harvard Colloquium • Ardent Health System • ERM Conference Singapore, • Turkey and JCR • AHRQHigh Reliability Program ( HRO) • 12 Healthcare Systems • 69 Individuals Department of Defense

  4. Improving Teamwork in Healthcare • Heidi King, Department of Defense • Karen Frush, Duke University • Christine Goeschel, Johns Hopkins • Jeanne-Marie Guise, OHSU

  5. Common Themes • Team training comes in multiple formats • No “drive by” solution • Customizable • Adaptable • Team work moves culture and is measurable • Team training applies across all areas of healthcare, all specialties and clinical care areas • Team training can be used with all levels of providers- not just nurses or doctors. • Start with one part/aspect and evolve to meet needs • Leadership and coaching counts • A learning process- not a definitive solution

  6. A journey of 1000 miles starts with a single step…in the right direction

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