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Integrated Data Center Collocation Services | India

Integrated Data Center Collocation Services | India. Mumbai | Bangalore | Hyderabad | Chennai | New Delhi | Pune | Kolkata. Version 1.4 Release Date: 25 Dec 2008. Contents. Overview of Data Center Tata Communication in Data Center Business TCL Data Center – Colocation Capability

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Integrated Data Center Collocation Services | India

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  1. Integrated Data CenterCollocation Services | India Mumbai| Bangalore| Hyderabad | Chennai| New Delhi| Pune | Kolkata Version 1.4 Release Date: 25 Dec 2008

  2. Contents Overview of Data Center Tata Communication in Data Center Business TCL Data Center – Colocation Capability TCL DC Colocation - Product Spectrum

  3. Data Center provides a solution for managing your IT Infrastructure “Data Center is a facility where an organization can outsource the management and day-to-day operations of its IT and Telecom Infrastructure and connected applications. Organizations get a secure place to physically house their equipment - a secured cage, cabinet or room with regulated & redundant power, dedicated Internet connection, multi layer physical and electronic security and fire detection/suppression”

  4. DC outsourcing decision is based on overall analysis of TCO, Time to build, Security and Flexibility in Expansion Questions to be answered when deciding of building Vs outsourcing a Data Center: • Total cost to build and maintain a DC - Does your business model support this? • Comparison results on TCO* of building Vs. Leasing cost for DC.* • How much time your CIO would spend on handling issue of space, power and cooling? • Would your build DC facility be scalable to match business growth? • If you build DC to address future expansion, where to book cost of low utilization and wasted resource of power and cooling? • How would you answer aging, upgrading to new tech, DR/BC* parameters and security? • What are the connectivity options (with cost) for owned facility Vs leased space? * DC : Data Center DR : Disaster Recovery BC : Business Continuity TCO: Total Cost of Ownership

  5. An outsourced facility offers scalability, better availability, economical TCO, dependable support and more options for connectivity Build Vs Outsource • Designing, owning and building a data center is complicated & time consuming. • Business expansion not always as expected to give time window to expand Data Center • Outsourcing gives you flexibility to expand • your DC requirements to meet your growing • business needs. Scalability • You get guaranteed service levels at no extra upfront fixed investments. • Ensuring 100% availability for DC would require maintaining redundant resources which would increase cost. Availability • All your DC cost is converted into variable cost with a flexibility to expand as business grows. • On Total Ownership Cost basis it costs 6 times more to build than to outsource. • Involves huge upfront capital investment and huge regular recurring variable cost for maintenance of space which would also include unused space blacked for expansion. Total Cost of ownership • Get multiple cost-effective options for internet connectivity as most major service providers in region have presence at DC • All redundancy to be built for connectivity would comes as direct cost, borne in total by the company. Connectivity • Expensive to maintain &retain trained professionals to managed DC facility • Trained experts to provide L1/L2 support. • Resources shared across huge base hence cost of support is minimal. Support

  6. India and China are emerging as new leaders in DC service with India all set to surpass China in market share by 2011 APAC Data Center Market Split by Country (%) 2006 2011 “As China and India increasingly redefine the future of technology and innovation, knowing how to map a course into that future will be a core competency of the most accomplished travelers” … Gartner INDIA Data Center Outsourcing ($ million) 21% cagr Source: Gartner

  7. Globalization, Business continuity planning, Time to Market and reduced IT budget are drivers for DC growth Globalization & Outsourcing • Outsourcing of IT and applications development demands infrastructure and managed services • Entry into new markets requires IT infrastructure and capabilities Regulation & Business Continuity • Alternate IT infrastructure and services for business continuity and compliance, particularly for Banking and Financial Services companies • Serve customers quickly and locally with improved customer experience • Application and Services roll out to emerging markets such as India Time to Market Considerations Reduced IT Budgets • Rising costs of real estate and power • Technology obsolescence, manpower churn, management overheads

  8. With data storage/processing requirements increasing, the DC spending is comparable across all industry segments Data Center Spending by Segment, 2007 (%)

  9. Overview of Data Center Tata Communication in Data Center Business TCL Data Center – Colocation Capability TCL DC Colocation - Product Spectrum

  10. Tata Communications has Data Centers across continents State-of-Art Data centers across the Globe: • 11 Data Centers in US & Canada • 08 Data Centers in Europe • 07 Data Centers in India • 03 Data Centers in Asia Pacific • Europe • Stratford, London • Harbor Exchange, London • High bridge, UK • Hunmanby, UK • Lisbon, Portugal • Groningen, The Netherlands • Seixal, Spain • Dario, Spain • Canada • Montreal • Scarborough • Vancouver • Asia Pacific • Shinagawa, Tokyo • Toyohashi, Japan • Singapore • United States • New York • North Alameda, LA • Santa Clara • Portland • Wall • Hillsboro • 7th Street West, LA • Guam • India • New Delhi • Mumbai • Hyderabad • Bangalore • Chennai

  11. TCL Data Center Present footprint in India and planned Expansion New Delhi (Bangla Sahib) (Greater Kailash A) (Greater Kailash B) Mumbai (Prabhadevi) (Andheri ) (Vashi) (Bandra Kurla Complex) Hyderabad (Madhapur A) (Madhapur B) Pune (Dighi A) (Dighi B) Bangalore (Sanjay Nagar) (KIADB) Chennai (Sivanand Salai) (Ambattor) Existing Data Center Planned Expansion 2008-09

  12. TCL offers products and services across the whole spectrum of products in Data Center Single Server space Private Rack Space Caged Rack Space Internet Connectivity Customized DR solutions Vendor Management Hot Site Services System Administration Data Back up at DR site Database Administration Managed Firewall Services

  13. Presence in all major cities in India and our domination as a Telecom service provider gives us the edge in Data Center Business Presence in all major business hubs across India Our data centers are present in major business centers in India. We are present in all metro cities to complement your business presence and providing you the services where you need them. DC Collocated with TCL telecom network aggregation points Our Data centers building are also our major sea cable landing stations and national/international telecom network aggregation points. Hence we can offer you the distinct advantage of hosting at our DC and be connected with the world on TCL seamless network with minimum point of failures. TCL way ahead than competitors in learning curve With TCL as your outsourcing partner for you would be exploiting our knowledge gained over the years of running data centers with 100% availability, remote hand support through our trained engineers and seamless integration of connectivity solutions at most cost effective prices.

  14. TCL Data Centers have the advantage of state-of-art infrastructure, multiple connectivity options and reliable operations Years of Expertise in running L3 Data Centers Tata Communications (erstwhile VSNL) has years of experience of successfully building and maintaining L3 data centers facilities with 100% uptimes and technical standards matching the best in the industry. We are way ahead of our nearest competitors in the learning curve. Secure, State-of-the-art Facilities All the Tata communication data centers are in owned properties offering highest level of multiple layered physical and e-security. Our security norms are benchmarked against the highest industry standards. Restricted access, 24 X 7 physical and video surveillance, Biometric security devices, secure password protected racks and caged space are our standard offering. Reliable operational uptimes and support We are proud to have enviable history of 100% network and power uptimes and reliable support 24X7. Hosting of your business critical IT systems and data at our secure data centers with redundant high capacity network, powerful cooling and controlled environment and redundant power supply from dual feed will make your business less vulnerable to physical loss or damage. Multiple options for connectivity Tata communications (erstwhile VSNL) has for centuries been the international gateway for India’s connectivity to the rest of the world. Today the company leverages its Tata Global Network to provide you with one stop solution to your connectivity needs with the world or carrier neutral carrier environment (meet me rooms) if you prefer to interconnect with your preferred cost effective connectivity partner.

  15. TCL has a highly experienced and specialized workforce to offer the best services to our customers • Average experience: 6+ years • Wide Technology exposure • Industry Certifications include: • MCP, MCSA, MCSE • SCSA, SCNA, RHCE • MCDBA, OCP • CCNA, CCNP, CCSP • NetApp NCDA, Brocade BCFP, EMC • A+, CompTIA, HP accreditation • Big IP, BEA Weblogic, VMWare • CISA, CISM, ISSPCS, ISO 27001 Lead Auditor • ITIL Foundation & ITIL Masters • Six Sigma Green Belt & Black Belt • PMP

  16. TataCommunications Data Center Strategy Global Footprint • Data center infrastructure in key geographies; developed and emerging markets • Leverage extensive global network integrated with Data centers • Choice of network services: IP, MPLS, Ethernet WAN and bandwidth services for DC and end sites • Carrier diversity to support redundancy requirements Integrated with Network Services • Data centers are based on consistent standards globally – Tier 3 specifications • Based on global and industry standards – ISO 27K , SAS Type I/II Consistent Service Capabilities • Managed IT infrastructure services – servers security and network • Managed Hosting and Storage; Virtualization; AIX management on roadmap with others • Standards based management and control plane for consistent service capability across data centers Out-tasked Managed Services Captive Data Centers • Leverage in-house experience and expertise along with partners to build captive data centers

  17. We are working at multiple fronts to further reduce IT infrastructure management cost Green IT • Energyuse and power and cooling management and optimization • New IT systems and infrastructures; alternate sources of power • Cost reductions and savings; Environmental impact • Logical server installed base growth 65 million versus 45 million of physical server install base by 2010; • Virtual Data Center; from consolidation to dynamic flexible infrastructure; • Anywhere Enterprise; DC, Application, Network and Desktop virtualization • Build Operate and Own models; for the enterprise, but operated, managed as a service • Issues of capacity management, infrastructure upgrades, aligned to business needs • Anytime, anywhere information availability drives shift towards policy-based security management and administration; • Networks make it a reality; network as a delivery platform; orchestration of virtual resources Virtualization Captive Data Centers Security Application/ Content Delivery

  18. Conclusion – Why choose TATA Communications Global: Data center infrastructure in Major international and emerging markets India leadership: Largest Geographical diversity of Data Center Facilities in India (Mumbai, Delhi, Chennai, Bangalore, Hyderabad, Pune, Kolkata) Global Footprint Emerging Market Depth • Leverage extensive global network integrated with Data centers. • Integrated Stack of network services: IP, MPLS, Ethernet Integrated with Network Services Consistent Service Capabilities Globally • Tier III Spec: Data centers are based on global standards – Tier 3 specifications • SOC: Global Managed Services and Security Services operating center in Chennai. • Based on global industry standards • Only Indian Telco with Global capability in Managed Services. • Managed IT infrastructure services – servers, storage, security and Virtualization. • Standards based management and control plane for consistent service capability across data centers Out-tasked Managed Services • Wave II Data Centers: In partnership with international consultants, we lead the market with new age design in our Wave II data centers like BKC. • Key Aspects include: Tier III spec modular build, Dedicated Technical Alleys, Secure Mantraps, Multiple levels of security, Focus on energy efficiency (Intelligent PDUs, False ceiling return air plenum. Design Focus Excellent Track Record • People: With an average of 6+ years of experience in DC services, our manpower leads the industry. • Uptime: We are proud to have enviable operational history of our Facility uptimes and reliable support 24X7.

  19. Overview of Data Center Tata Communication in Data Center Business TCL Data Center – Colocation Capability TCL DC Colocation - Product Spectrum

  20. Tata Communications offers complete spectrum of Colocation services Globally

  21. Tata Communication Data Centers have state-of-art infrastructure which matches the best in the industry Includes: HVAC Security Power Fire Safety * Air conditioning and power are N+N redundant with UPS and DG Back up * Multiple level of Physical and e-security with biometric access and password protection. * State-of art fire protection measures benchmarked against the best in industry * All Infra benchmarked against the best in industry with certification from ISO 20001/07 and Sun tone Multiple options of cost-effective connectivity solutions from TCL or ready provision to continue with your existing connectivity provider via meet me rooms. 24X7 DC operations with Remote Hand support and escorted / unescorted access to client rep. TCL DCs are built on owned properties at prime locations easily accessible for support

  22. TCL Data center are built based on ‘TIA 942 Standard at TIER III Level’ TCL Data Centers

  23. A Snapshot of TCL Data Centers Specifications Mechanical Civil • 30 sqft area/rack • 1500 kg/sq m Floor loading capacity • 2 hrs fire rated wall, false ceiling and doors • 2000 kg/sq m UDL of False flooring • False flooring tile made of Calcium silicate • 600mm x 600mm tile with 30mm thickness • 3.1 m clear height (false floor to false ceiling) • 18 to 20 degree Celsius temperatures • 45 to 50 % of humidity • Microprocessor based CRAC Unit • EC Motor for CRAC • N+2 Redundancy Control Electrical • N+1 Transformer redundancy • N+1 Generator redundancy • N+1 UPS Redundancy, parallel redundant operation • 13 Minutes of battery backup @ 100% load • Rack with dual power feed • 6 KVA power/rack • 500 Lux lighting • Addressable Fire detection system • FM200 Fire protection system • CCTV ( Colour camera + digital recording) • Five layer security system • Biometric reader + Man trap • Water leak detection • BMS • Rodent repellent system

  24. Internet Single Server Rack Space Caged Colo Connectivity Area Colo Overview of Data Center Tata Communication in Data Center Business TCL Data Center – Colocation Capability TCL DC Colocation - Product Spectrum

  25. Tata Communication Co-lo Products 1U Rack Space Standard Rack Space offering Include • Multiple Level of Physical & e-Security • 100% Network & Power Uptime Guarantee • Leased space as opted in TCL standard telecom racks on sharing basis. • Controlled environment and precision AC. • Multiple levels of physical and e-security at IDC facility. • Single phase AC power to a maximum of 400VA is included in list price. 2U Rack Space 3U Rack Space 4U Rack Space 5U Rack Space What we guarantee with all Data Center Products … 100% Network & Power Uptime 24X7 Unescorted/Escorted Access Multiple options for connectivity All TCL data centers are manned 24X7 with access options for client representative. On Tata communication domestic and global network and presence of all other connectivity providers All TCL data centers have a enviable record of 100% network and power uptime Basic Troubleshooting Multiple Level of Security On-Site Work Area Customer representative can avail the facility of work area at Data centers on demand. 24X7 physical security, Video surveillance, restricted access and biometric access L1/L2 support on demand. Support staff is available 24X7 through the year Internet Caged Colo Single Server Rack Space Connectivity Area Colo

  26. Tata Communication Co-lo Products Half Rack (20U) Standard Half Rack offering Include • Multiple Level of Physical & e-Security • 100% Network & Power Uptime Guarantee • 20U rack space in standard rack provided by TCL ( Rack: 42Uof 600 x 1000mm dimension) • Opted space would be provided in TCL rack in sharing basis. • 2KVA AC power on single phase. • 1 nos of IEC type single phase power sockets of 230V/32A • 2 nos of 6 x 5/15Amp vertical power strip in each rack • Controlled Environment and Precision AC What we guarantee with all Data Center Products … 100% Network & Power Uptime 24X7 Unescorted/Escorted Access Multiple options for connectivity All TCL data centers are manned 24X7 with access options for client representative. On Tata communication domestic and global network and presence of all other connectivity providers All TCL data centers have a enviable record of 100% network and power uptime Basic Troubleshooting Multiple Level of Security On-Site Work Area Customer representative can avail the facility of work area at Data centers on demand. 24X7 physical security, Video surveillance, restricted access and biometric access L1/L2 support on demand. Support staff is available 24X7 through the year Internet Caged Colo Single Server Rack Space Connectivity Area Colo

  27. Tata Communication Co-lo Products Full Rack (42U) with 3KVA Standard Full Rack offering Include • Multiple Level of Physical & e-Security • 100% Network & Power Uptime Guarantee • 42U rack space in standard rack provided by TCL • ( Rack: 42U of 600 x 1000mm dimension) • Rated AC power on single phase • 2 nos of IEC type single phase power sockets of • 230V/32A • 2 nos of 12 x 5/15Amp vertical power strip in each rack • Controlled Environment and Precision AC Full Rack (42U) with 6KVA What we guarantee with all Data Center Products … 100% Network & Power Uptime 24X7 Unescorted/Escorted Access Multiple options for connectivity All TCL data centers are manned 24X7 with access options for client representative. On Tata communication domestic and global network and presence of all other connectivity providers All TCL data centers have a enviable record of 100% network and power uptime Basic Troubleshooting Multiple Level of Security On-Site Work Area Customer representative can avail the facility of work area at Data centers on demand. 24X7 physical security, Video surveillance, restricted access and biometric access L1/L2 support on demand. Support staff is available 24X7 through the year Internet Caged Colo Single Server Rack Space Connectivity Area Colo

  28. Tata Communication Co-lo Products Caged Colo Standard Caged Colo A offering Include Multiple Level of Physical & e-Security 100% Network & Power Uptime Guarantee • 10 nos of 42 U rack of 600 x 1000 mm dimension • Rated AC power on single phase • 2 nos of 12 x 5/15Amp vertical power strip in each rack • 2 nos of IEC type single phase power sockets of 230V/32A • Controlled Environment and Precision AC • Cage construction with mechanical lock & restricted access • Power Distribution Design and Material Charges for Implementation • Project Management support to client for making caged colo area operational. What we guarantee with all Data Center Products … 100% Network & Power Uptime 24X7 Unescorted/Escorted Access Multiple options for connectivity All TCL data centers are manned 24X7 with access options for client representative. On Tata communication domestic and global network and presence of all other connectivity providers All TCL data centers have a enviable record of 100% network and power uptime Basic Troubleshooting Multiple Level of Security On-Site Work Area Customer representative can avail the facility of work area at Data centers on demand. 24X7 physical security, Video surveillance, restricted access and biometric access L1/L2 support on demand. Support staff is available 24X7 through the year Caged Colo Internet Single Server Rack Space Area Connectivity Colo

  29. Tata Communication Co-lo Products Caged Colo Plus Standard Caged Colo A offering Include • Multiple Level of Physical & e-Security • 100% Network & Power Uptime Guarantee • 10 nos of 42 U rack of 600 x 1000 mm dimension • Rated AC power on single phase • 2 nos of 12 x 5/15Amp vertical power strip in each rack • 2 nos of IEC type single phase power sockets of 230V/32A • Controlled Environment and Precision AC • Cage construction with mechanical lock and restricted access • Power Distribution Design and Material Charges for Implementation • Project Management support to client for making caged colo area operational. What we guarantee with all Data Center Products … 100% Network & Power Uptime 24X7 Unescorted/Escorted Access Multiple options for connectivity All TCL data centers are manned 24X7 with access options for client representative. On Tata communication domestic and global network and presence of all other connectivity providers All TCL data centers have a enviable record of 100% network and power uptime Basic Troubleshooting Multiple Level of Security On-Site Work Area Customer representative can avail the facility of work area at Data centers on demand. 24X7 physical security, Video surveillance, restricted access and biometric access L1/L2 support on demand. Support staff is available 24X7 through the year Caged Colo Internet Single Server Rack Space Area Connectivity Colo

  30. Tata Communication Co-lo Products Capped Bandwidth • For Customers with Fixed Bandwidth Requirement • Predictable bandwidth usage over time • For charges please refer Detailed Price List Burstable Bandwidth • For Customers with varying Bandwidth usage over time • Charged on 95th Percentile model. • For Charges please refer detailed Price List Customized Connectivity • Point to Point dedicated link • Gigabit port for customer with high bandwidth req. • For Charges please refer detailed Price List * For charges please refer detailed price list What we guarantee with all Data Center Products … 100% Network & Power Uptime 24X7 Unescorted/Escorted Access Multiple options for connectivity All TCL data centers are manned 24X7 with access options for client representative. On Tata communication domestic and global network and presence of all other connectivity providers All TCL data centers have a enviable record of 100% network and power uptime Basic Troubleshooting Multiple Level of Security On-Site Work Area Customer representative can avail the facility of work area at Data centers on demand. 24X7 physical security, Video surveillance, restricted access and biometric access L1/L2 support on demand. Support staff is available 24X7 through the year Internet Caged Colo Single Server Rack Space Connectivity Area Colo

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