Saudi e-Government

1. Saudi e-Government “Yesser” Plans and Achievements Ali S. Al-Soma Director General asoma@yesser.gov.sa 1st GCC e-Government Conference 2009 Muscat – Sultanate of Oman Monday, 21 December 2009 P 1

2. Home • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements The Program P 2

3. Home Ministry of Finance Ministry of Communications and IT • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building Communications and IT Commission • National Achievements • Coordinated Decentralized Approach • Unified Vision and Action Plan • Shared Infrastructure • Common Standards and Practices P 3

4. Home Hierarchy The Supreme Supervisory Committee • The Program • Strategy and Action Plan - The Minister of Finance (MOF) - The Minister of Communications and IT (MCIT) - The Governor of the Communications and IT Commission (CITC) • Governance Infrastructure Building Blocks • e-Channels The Steering Committee Capacity Building The e-Gov Committee in each Government Entity Chaired by the Governor of CITC Representatives from MOF, MCIT, CITC • National Achievements • The Advisory Group Program Directorate P 4

5. Home • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements Strategy and Action Plan P 5

6. Home 2010 VISION Goal of providing services through electronic means such as internet, kiosks, IVRs and mobile phones (SMS) Timeline needed to boost motivation and ensure timely delivery • The Program • Strategy and Action Plan “By the end of 2010, everyone in the Kingdom will be able to enjoy from anywhere and at any time – world class government services offered in a seamless, user friendly and secure way by utilizing a variety of electronic means.” • Governance Goal of providing services to the user in an integrated and seamless way Goal of providing access to services at any time (“24/7”) Infrastructure Building Blocks • e-Channels Capacity Building Goal of providing access to services from every-where inside and even outside the country (e.g., expatriates) Key belief of “e-government must be driven by user demand” • National Achievements Goal of providing services to everyone in the country (i.e., city and countryside, citizens, business and expatriates) Goal of providing services at the highest standard of security Objective of providing better services P 6

7. Home 10 Objectives for Saudi Arabia's E-Government Initiative Provide the top priority services (150) at world class level of quality electronically. Deliver services in a seamless and user friendly way and at highest standards of security. Make services available to everyone in the Kingdom and allow 24/7 access from cities as well as countryside and even outside the country. Realise 75% adoption rate with respect to the number of users. Ensure 80% user satisfaction rating for all services provided electronically. Deliver all possible official intra-governmental communication in a paperless way. Ensure accessibility of all information needed across government agencies and storage of information with as little redundancy as possible. Purchase all goods and services above a reasonable value threshold through e-procurement. Contribute to establishment of information society in the Kingdom through spreading information, knowledge and use of e-services. 10. Help improve use of country’s assets and resources by increasing society’s productivity in private, business and public sector. • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements P 7

8. Home Components Of E-Government Action Plan Providing major cross-departmental applications as a catalyst for increasing efficiency and effectiveness of government agencies. Having a compelling and motivating vision to drive the initiative as well as clear and specific objectives to guide implementation. • The Program • Strategy and Action Plan • Governance Service improvements by redesigning government agency’s services, e.g., availability whenever and from wherever. Infrastructure Building Blocks • e-Channels Capacity Building Building a reliable infrastructure (incl. data and technical layer) in compliance with *YEFI standards and building on e-government infrastructure. • National Achievements Having a dedicated organization embedded in an appropriate governance model, with an effective funding mechanism and a broad change mgmt. initiative. P 8

9. Home • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements Governance P 14

10. Home Regulatory Frameworks • The Program • Strategy and Action Plan • Governance • - e-Transactions Act. • - Telecommunications Act IT Criminal Act. Infrastructure Building Blocks • e-Channels Capacity Building • Rules Governing Private Sector Participation. • -Directive to Shift from Conventional to Electronic Methods. • National Achievements - e-Gov Implementation Rules . - Directive to form Government Agencies’ e-Government Committees. P 19

11. Home The Funding Mechanism Fully central funding Central co-funding Third party (PPP***) funding • Financed fully by Ministry of Finance out of central e-Govt. budget for National e-Govt. Action Plan • The Program • Shared financing by Ministry of Finance out of central e-Govt. budget and by individual Govt. agencies out of own budget • Financed by private sector companies based on PPP. Descri- ption • Strategy and Action Plan • Individual Govt. agencies’ projects submitted for central • co-funding. • Predominantly Category 2 and Category 3 e-services projects. • e-Govt. projects from which private sector companies can generate revenues from • Govt.-external sources • Govt.-external and/or Govt. internal sources • Governance • Category 1 pilot services projects. • All infrastructure projects. • All national application projects. Infrastructure Building Blocks Scope • e-Channels • Funding for the National e-Govt. Action Plan. • Establishment of e-Govt. competition . • Evaluation and approval of projects by joint Ministry of Finance and Yesser Committee • Evaluation of financial necessity, need to transfer skills, criticality of time to implement and development need of private sector. Capacity Building Prereq- uisites • National Achievements • Possibility of 3rd party funding for some projects. • Two requirements • Only co-financed* • According to milestones** • Projects appropriate for PPP based funding to be identified by implementing Govt. agency based on revenue forecast, presence of required skills in private sector and risk assessment. Remarks Total Budget Allocated SR3 Billion Funding :150e-Services 3National Projects 6Major Infrastructure Project + other Projects P 16

12. Home Transformation Measurement Mechanism (TMM) • The Program Ministry/ Agency Level National Level International Level • Strategy and Action Plan Applying Resolution 40: 1- Implementation rules for all government agencies to be measured. 2- Measuring form to be submitted by all government agencies each six months stating the development of e- government adaptation. Action Plan Indicators: Balance Score Card Project: Objectives: 1- Detailing Action Plan’s Monitoring Indicators. 2- Applying monitoring and reporting document. 3- Collecting the summery of agency’s measuring forms and applying it on National level. Mapping KSA to UNPAN’s and WEF/INSEAD’s NRI Indexes: e-Mapping Project: Objectives: 1- Deepening KSA’s presence in the UNPAN and NR. 2- Strengthening KSA’s local capacity to provide relevant data. 3- Identifying the strategic benefits to be obtained from KSA’s e-mapping. • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements P 20

13. Home Interoperability Framework (YEFI) • The Program • Current Version 1.1 • Unified Framework which includes: • Cross - Governmental Specifications & Policies. • Cross - Government Integration to facilitate: • G2G Transactions. • Data Sharing. • Framework consists of: • Core Data Standards. • Technical Standards & Policies. • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements P 14

14. Home • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements Infrastructure Building Blocks P 21

15. Home Main Building Blocks of Integrated Infrastructure • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements P 22

16. Home Main Building Blocks of Integrated Infrastructure • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements • 300 e-Services currently available through Portal • Acts and Regulations for Governmental Processes • National Plans and Initiatives • Government Agencies Directory P 23

17. Home E-Government Data Center • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements • Built to highest specifications and standards to facilitate Operational and Integrated Connectivity between systems. • - Currently running and hosting the National Portal and the Government Service Bus (GSB) system. P 24

18. Home E-Gov Network (GSN – Government Secure ) • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements • Connection between the Data Center and different Government Agencies related to e-Services and Data Sharing. • Currently 40+ Government Agencies connected and increasing, through Optical Fibers and Wireless Channels. • Redundancy Built into the System to ensure Connectivity and Messaging. • Incremental Connectivity's to Governmental Agencies’ Services according to Action Plan. P 25

19. Home Government Service Bus (GSB) • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements • Center Platform for Integration & • Services. • Phase Implementation • accomplished and currently 10+ • Govt. agencies connected. • Provider of Common Value-add • Shared Services like: • - Identity Management. • - e-Payment(s). • Core Data Exchange between • Government Entities.. Etc.. P 26

20. Home Government Service Bus (GSB) P 26

21. Home PKI - National Center for Digital Certification (NCDC) • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements • Provides Integrated System for management of Public Key Infrastructure. • Security Integrated System used for: • - Information Confidentiality. • - Authentication of Users’ Identities. • - Ensuring Data Integrity against Tampering and Change. • - Digital Signatures. • Launched and ready for use. • www.pki.gov.sa P 28

22. Home Interaction between e-Services and Infrastructure • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements “e-Service Enablement Framework “ has been developed to support government agencies in the implementation of their e-Services using the national infrastructure components. P 29

23. Home • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements e-Channels P 30

24. Home e-Channels • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements P 31

25. Home • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements Capacity Building P 32

26. Home Capacity Building • "Center of Excellence for Research and Development" (CERD) was established to work on capacity-building and skills initiatives in the public sector. • The Center had implemented a training program for basic skills of computer and e-Government Concepts (Qudoratek). • The Center had launched e-Government Achievement Award. • The Center is working on a number of other training programs in the coming period: • Program of e-Government projects. • Program of Professional Information Technology. • Program of Executives for IT (CIOs). • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements P 33

27. Home • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements National Achievements P 34

28. Home 300 Current eServices • 300 e-Services currently available on the Saudi e-Government Portal and Government Agencies’ Websites. • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements P 35

29. Home Not Comprehensive Statistics - number of e-Transactions in 2008 • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements P 46

30. Home Some indicators from the e-Government transformation measurement • 73% of Government Agencies have implemented ERP systems. • 67%of Government Agencies have adopted electronic archiving and documents management systems. • 49%Overall achievement of government agencies in transformation to e- Government. • 68Government Agencies are implementing the e-Government First Action Plan. • 22Government Agencies have been funded from the National • e-Government budget. • The Program • Strategy and Action Plan • Governance Infrastructure Building Blocks • e-Channels Capacity Building • National Achievements P 35

31. Home Thank You! Please visit: www.yesser.gov.sawww.saudi.gov.sa