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What Should IT Expect from the Business ?

What Should IT Expect from the Business ?. Chapter 16 MISY 300. What Matters is the Relationship. Set the expectations of the relationship between the business and IT Providers Environment needs to support the relationship and the expectations Communication is key. IT Providers.

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What Should IT Expect from the Business ?

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  1. What Should IT Expect fromthe Business? Chapter 16 MISY 300

  2. What Matters is the Relationship • Set the expectations of the relationship between the business and IT Providers • Environment needs to support the relationship and the expectations • Communication is key

  3. IT Providers • Order taker • Fully outsourced where projects are defined in-house and then laced out for bid • Work for hire – most controlled • Challenge: communication • Trusted Advisor • IT Providers knowledgeable about the business and the systems • IT can contribute to tactical sessions (help with evolving requirements) • Challenge: long-term planning is difficult (limited view of strategic direction) • Strategic Business Partner • Aware of strategic plans • Business includes and considers IT Providers • Shared ownership of business goals • Challenge: investment in time and energy of IT leadership

  4. Operating Model • Essential guide for business for business decision making • Provide a strong focus in setting collective and individual work priorities • Describes what’s important for an organization

  5. IT Decision Making • From Weill and Ross’ IT Governance “IT decision making becomes joint decision making. When senior managers abdicate to IT executives responsibility for IT success, disaster often ensues. Successful firms not only make better IT decisions, they also have better IT decision-making processes. Specifically successful firms involve the right people in the process. Having the right people involved in the IT decision making yields both strategic applications and greater buy-in. these more involved people then produce better implementations.”

  6. Developing the Operating Model • What is the goal or mission of the department? • Who is defined as the leadership team? • Who are their counterparts in the IT Provider? • What is the frequency of interaction between the groups? • Are there formal channels for these groups to connect (meetings, reporting, project reviews, monthly review sessions, etc..)? • What mechanism is used to communicate the needs of the business to the IT Providers? • What review mechanisms exist to ensure projects or programs are progressing as needed? • To whom are issues escalated? • How are decisions ultimately made?

  7. Successful Business Relationships • Shared common understanding intent • Communication • Setting the expectations of the relationship between IT and business • Fostering an open dialogue • IT is part of the business

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