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Usability Design Group

Usability Design Group. HCI career opportunities, required or desired skills and how to get them Helen Maskery. Usability Design Group. Currently 36 people with continued growth expected Part of a community of approximately 175 human factors professionals in Nortel What do we do?

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Usability Design Group

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  1. Usability Design Group HCI career opportunities, required or desired skills and how to get them Helen Maskery

  2. Usability Design Group • Currently 36 people with continued growth expected • Part of a community of approximately 175 human factors professionals in Nortel • What do we do? • Simplify our customer’s life! • How? • Consider the whole customer experience • Find out, buy, get, install, use, upgrade… • Assess procedural dependability • Human error analysis • Apply use-centered design to product and solutions • Success metrics, operational requirements, software UIs, procedures, information support, etc • Focusing on effective network operations

  3. HCI Career Opportunities • UI Designers • Human factors specialists • Customer researchers • … • Generalists or specialists • Individual contributors or managers

  4. Required or desired skills • The environment you will work in…

  5. Required or desired skills • Some of the people you might work with…

  6. The Ideal Candidate • Technical / HF expertise • Learns quickly and thinks clearly • Analytical • Takes initiative • Strong broad shoulders • Thrives on constant change • Eye for detail • Good interpersonal skills • Ears that listen well • Strong Team Player and self-directed • Good communication skills • Principled • Dedicated • Courageous • Flexible • Business/usability balance • Energetic and enthusiastic • Sure grasp of business and usability issues • Pragmatic • Sure-footed and confident • Thirst for new technology

  7. How to get these skills • School – theoretical knowledge and ideally some project experience • Carleton University, University of Waterloo, Loughborough University (UK), L’ÉcolePolytechnique, many US schools • Human Factors, Ergonomics, HCI, Industrial engineering, Cognitive Science, Kinesthesiology, Computer Science, Psychology (of many types), graphic design, industrial design, … • On-the-job • Consultancies, companies, internships, volunteer organizations • Conferences / Tutorials • Student volunteers • Internet, books, local associations • Training courses • University summer schools, consultancy courses, etc

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