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Ask The Experts 2018 Building Resilient C ommunities

Ask The Experts 2018 Building Resilient C ommunities. Metrics Matter Victor Brooks, Baylor College of Medicine Patrina Johnson, Houston Grand Opera. Presented By. June 15, 2018. Why do metrics matter?. People Do What They Are Incentivized To Do Metrics Create a Roadmap To Completing Goals

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Ask The Experts 2018 Building Resilient C ommunities

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  1. Ask The Experts2018Building Resilient Communities Metrics Matter Victor Brooks, Baylor College of Medicine Patrina Johnson, Houston Grand Opera Presented By June 15, 2018

  2. Why do metrics matter? • People Do What They Are Incentivized To Do • Metrics Create a Roadmap To Completing Goals • Metrics Provide an Objective Basis for Evaluation • Metrics Help Define Job Duties & Responsibilities

  3. This is not the takeaway University of North Carolina

  4. Back to Basics

  5. Data and analytics “The goal is to turn data into information, and information into insight” ~ Carly Fiorina, Former CEO of HP

  6. How do you eat an elephant? Data and analytics … one bite at a time!

  7. Data and Analytics • Prospect Research • Prospect Qualification • Portfolio Segmentation

  8. metrics “What Gets Measured Gets Done” ~ Peter Drucker

  9. Choosing relevant Goals University of North Carolina

  10. Choosing Relevant Goals • Senior Director - Outcomes • Director - Outcomes • Assistant Director - Outcomes • Development Associate II - Activities • Development Associate I - Activities

  11. Choosing Relevant Goals

  12. Choosing Relevant Goals • One Size Does NOT Fit All • Programmatic Oversight • Managerial Obligations • Development Officer Specializations • Service Lines

  13. Return on Investment

  14. accountability “Accountability breeds response-ability” ~ Stephen R. Covey

  15. Accountability • Talk About Metrics – Early & Often • Make It A Team Effort • Draw A Line In The Sand • If It’s Not Written … It Didn’t Happen!

  16. Contact information Victor Brooks Assistant Director of Development Baylor College of Medicine E: Victor.Brooks@bcm.edu T: (713) 798-9092 Patrina Johnson Prospect Research and Data Specialist Houston Grand Opera E: PJohnson@hgo.org T: (713) 546-0263

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