Our Goals As An Information Technology Organization

2. Our Goals As An Information Technology Organization • Enable strategic business delivery • High qualityexecution • Vigilant focus on risk, resiliency and controls • Attract, develop, retain the very best talent • Constantly innovateto enable greater productivity and efficiency Commercial banking Investment bank 1

3. Technology Enabling Our Businesses Firmwide Highlights & Business Volumes JPMC Technology Highlights • >200 Offices, 5,300branches, 16,000+ATM’s • Business activity in >60 Countries • Workforce of 240,000 worldwide • 3,000,000trades a day • Connectivity to ~98 Clearing houses; ~160 Exchanges • Billions of Card and Retail transactions and calls • Up to $5 Trillion through US dollar clearing daily • >$16 Trillion in assets under management and supervision across Asset Management and Treasury & Security Services • >7% of Firmwide revenue invested in Information Technology • Global IT Workforce: ~40,000 • Presence in 40 countries • Desktops & Laptops: ~300,000 • Distributed Servers: >46,000 • 32 Core Data Centers • 150 petabytes of storage • 57 million internet requests per hour • Business Applications: >7,000 2

4. JPMorgan Chase Innovates Big Data Hadoop Analytics on massive sets of customer transactions, tightly integrated with traditional analytic systems Mobile Applications Chase Mobile Banking #1 rated banking application for iPhone, Android, and Blackberry, including check deposits using your phone Specialized Silicon FPGA and GPU Specialized HW to compute complex trading strategies, global portfolio risk simulations, performance to pricing models IP Communications Unified Communications Integration of Telepresence, SIP, and IP telephony to enable location-independent business communications Complex Web Systems EM Open Blotter Web-based front-end applications that allows Emerging Market (EM) traders to trade many different EM products. Cloud Computing Application Backbone A 27,000 CPU grid handling applications that need rapid compute resource provisioning and scaling 3

5. How IT works at JPMC • Architecture • Business strategy aggregation • IT target state and roadmaps • Project guidance • Business Management • Prioritization • Project estimation • Resource Supply and Demand • Business Operations • Requirements • Development • Impact analysis • Design • Coding and unit testing • Quality Assurance • Integration testing • User Acceptance Testing • Release Management • Change Control • Implementation • Technical Operations • Production Assurance • Systems Administration • Infrastructure Management • Resiliency • IT Risk • Audit and Controls • Security Assessment 4

6. Objective of Architecture Architecture is the strategic planning function for Technology, communicated via Target State Architecture • Plan the future technology needs of the organization • Plan the most efficient organization of technology capabilities. • Plan and align technology to meet future needs. • Guide project design and execution to align with the architecture technology plans • Lead the technical design of projects • Raise awareness of exceptions to defined plans 5

7. The role of Architecture at JPMC What any mature architecture function does Other things you may see in an architecture function Business Architecture • Interpret business strategy into technology plans and capabilities. TechnologySelection • Select the specific technology to be deployed in a project or an architecture Build Foundation Components • Build and deliver technology that is reusable against forward-looking reference architectures Business Development • Make key decisions for acquiring new businesses, including P&L, integration planning, and due diligence Target State Architecture • Define forward-looking technical Reference Architectures based on defined business capabilities. Market Reviews • Provide formal assessments of particular vendors and equity investments as a service to internal businesses DevelopStandards • Publish standards for products and application design Solutions Architecture • Manage investment priorities and project delivery toward defined Reference Architectures. Innovation • Process and technology for developing intellectual property via LOB and x-LOB solutions These competencies must be organized within the LOB, but this does not imply a specific organizational design These competencies may be established within an LOB at the discretion of the CIO 6

8. Choosing “how” to organize and develop - the Three Horizon Model 7

9. Application Development Roles • Applications Development – Responsible for the technical design, development, and testing of technology solutions. • Business Analysis – Responsible for analyzing Business Requirements to understand the business needs. • Quality Assurance – Works closely with business analysis and development teams to ensure applications meet business and technical requirements. • Application Support – Maintains application systems that have completed the development stage and are running in the daily operations of the firm. 8

10. Technology Operations Roles • Database Administrator – Analyzes, designs, installs, configures, implements, and supports Database Management Systems (distributed, midrange, mainframe). • Technology Operations – Responsible for the support of business and data center operations activities. • Infrastructure Service Support – Provide end to end service related to production assurance, connectivity services, and service improvement. • Service Desk / Help Desk – Acts as the single point of contact for global technology issues and support. 9

11. IT Risk – Threat Landscape Increased regulatory focus Employees and vendors targeted Threat sophistication and pace increasing Hacktivist attacks grow as governments get in on the action Obama signs order outlining emergency Internet control Think Your Bank's Security Compliance Is OK? Court Says Think Again “Denial-of-service attacks are surging all across the Internet…but the new twist ... carried out by governments bent on squelching online discussions of political corruption and human rights abuses…” “A new executive order addresses how the country deals with the Internet during natural disasters and security emergencies, but it also puts a lot of power in the government's hands.” A small legal case in Southern Maine could spell big trouble for banks … it suggests that even strong electronic security doesn't necessarily build a shield large enough to keep either crooks or plaintiffs away. - USA TODAY, Tech July 25, 2012 • CNET • July 10, 2012 • BTN Bank Technology News • July 9, 2012 Anonymous to Expose 40GB of ISP Data Cybersecurity Bill Is Blocked in Senate by G.O.P. Filibuster Zero-Day Attacks Can Impact Business Continuity “…from an Australian internet service provider (ISP) and contains “600k+” of customer data. The activist collective recently took credit for a series of defacements of Queensland government websites and other media outlets. A cybersecurity bill that had been one of the administration’s top national security priorities … it establishes optional standards for the computer systems that oversee the country’s critical infrastructure…” “Zero-day attacks, which strike software vulnerabilities …are inherently difficult to prepare for…but few BC/DR experts have factored these attacks into their recovery plans -Information Week July 31, 2012 • The Register • July 25, 2012 -The New York Times July 31, 2012 10

12. Transforming the Consumer Experience • Investment in innovative technology enables JPMC IT to deliver new products that transform the client experience and drive business growth. • Innovative Technology • Deposit-Friendly ATMs • Check Scanning • Online Banking • Virtual Processing Center • iPad/iPhone/Android Applications • Increased Customer Capabilities and Drive Growth • Mobile Downloads • Online Blueprint Activations • Payments & ECS volumes 11

13. JPMC mobile strategy Current Registered User State Build mobile as a key channel -- regardless of device • 9.8MM users on Chase Mobile • 3.7MM users of Text Banking • $2.4B moved in March via Mobile devices • Browser: 60%, iPhone: 30%, Android: 14% Deliver great personalized, relevant customer experiences Unique Chase Mobile Users (millions) Make banking more convenient, valuable, engaging and fun Lead our industry in risk, privacy and security management Partners Stay at the cutting edge of innovation 12

14. Changes in Enterprise Computing Models Commercial banking Investment bank Retail financing services Treasury & Securities services Democratization of IT Consumerization of IT Asset management Card services Virtualization of IT Externalization of IT 13

15. CDP Recruiting 14

16. Whatare we looking for? • Working towards a BA/BS degree in Computer Information Systems, Computer Science, Computer Engineering, Electrical Engineering or Management Information Systems (MIS) is preferred • Strong written and verbal skills • Preferred GPA of 3.2 • Previous related internship experience and/or relevant experience is preferred • Capacity to work with stakeholders, understanding their needs • Desire to innovate and improve 15

17. Technology Analyst Development Program • All applicants must be rising seniors • Two-year Analyst program • Ongoing tailored training • Robust benefits package • Professional training & certification available 16

18. Technology Internships • Sophomore and junior applicants • 10-week summer internship program, starting in June • Extensive induction & training schedule • Networking events with the business, interns and full-time Analysts • Successful interns may receive a returning internship or full-time offer 17

19. Application Developers • Work across the full lifecycle of software engineering • Develop Technology functions from concept to delivery • Bring new products to market in real-time • Write and develop code to translate business needs into solutions • Determine requirements, design software and improve the customer experience 18

20. Business Systems Analysts • Provide the link between the business and technology • Identify business needs and analyze requirements • Recommend business priorities, consult on options and roll out solutions • Create real-time wire frames and prototypes • Evaluate the risks and cost versus benefits • Tasks include: • Feasibility studies • Design specifications • Testing and user training • Oversee implementation 19

21. Infrastructure Engineers • Develop the firm’s $4 billion infrastructure environment – networks, servers, storage and desktop platforms • Enhance connectivity across servers and distributed computing platforms • Evaluate new technologies and translate new ideas into business deliverables • Interact with hardware, software, operating system implementation and upgrades, application capacity planning and business recovery 20

22. Key Recruiting Dates • Full-Time Application Deadline: October 4th, 2012 • Summer Internship Application Deadline: October 4th, 2012 • JPMC on campus for Interviews – October 18th, 2012 • Contact Meghan Cavanaugh, meghan.cavanaugh@chase.com, with any questions 21

23. Questions 22