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C ustomer C are C onnection

C ustomer C are C onnection. We’re Listening to what matters most… YOU ! . 601-815-4545. For Comments, Compliments, or Concerns. Available 24 hours per day. Customer Care Connection.

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C ustomer C are C onnection

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  1. Customer Care Connection

  2. We’re Listening to what matters most…YOU! 601-815-4545 For Comments, Compliments, or Concerns Available 24 hours per day

  3. Customer Care Connection • The Customer Care Connection is a real-time, feed back telephone line which captures our patients’ and visitors’ comments. Both positive and negative perceptions are valued and should be considered a gift to any manager, as these impressions reward our staffs and/or develop our teams to provide care and service that is second to none. • The line is covered by our Office of Patient Affairs Facilitators from 8:00 a.m. to 4:30 p.m. M-F. Our Nursing House Administrators cover evening, holiday and weekend calls. • Physicians are encouraged to call the CCC should they discover practice barriers which directly effect patient care. All employees are encouraged to call the line to recognize a co-worker who performs above and beyond his or her duties.

  4. Customer Concerns • Managers will be notifed by telephone or pager if concern needs immediate resolve, concern documentation will be sent via GroupWise to the manager following verbal commitment to investigation and resolve. • All other concerns should be addressed within 30 minutes of receiving the Verbal, GroupWise or Sentact notification. “Addressed” means that you the manager, contact the complainant (visit the patient room or call concerned family member) introduce yourself, and tell the complainant that you are aware of /investigating the matter. Written resolve should be submitted within 24 hours. (some cases could require more time to resolve, please notify the facilitator should this occur) Thank You!

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