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The eGovernment Partner for the State of Vermont

The eGovernment Partner for the State of Vermont. Municipal Presentation December, 2010 James Gage, General Manager. Beginnings: The Vermont Web Portal. In 2006, the Vermont Legislature Passed:

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The eGovernment Partner for the State of Vermont

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  1. The eGovernment Partner for the State of Vermont Municipal Presentation December, 2010 James Gage, General Manager

  2. Beginnings: The Vermont Web Portal In 2006, the Vermont Legislature Passed: [NO. 203.  AN ACT RELATING TO THE VERMONT WEB PORTAL. (H.891)22 V.S.A.:CHAPTER 16.  THE VERMONT WEB PORTAL§ 950.]  “to increase, at no cost to the taxpayer, the ease of accessing needed information.”

  3. About VIC • Located in Montpelier, Currently Staffs 8 Employees • A Subsidiary of NIC (NASDAQ: EGOV) • Only Client is the State of Vermont, Agencies & Municipalities • 100% of Resources Dedicated to Vermont eGovernment Services

  4. Leaders in eGovernment • NIC Manages the Official Web Sites for 23 States That Serve over 100 Million People • 20 Year Leader in eGovernment Expertise • Utilizes the Latest Best Practices, Technologies, Trends, and Changes Shaping eGovernment * Portal Contracts as of 9/2010 (YTD)

  5. How the Self-Funded Model Works: A Nominal Transaction Fee is Collected to Cover the Costs of Building and Maintaining Online Services The Self-Funded Model Advantages of Self-Funded: • No Upfront Tax Dollars or Appropriations Are Required • Private-Public Partnership Drives Quality Services • All Infrastructure, Equipment, Software, and Development, and Security Expenses are Included

  6. 2006-2010: Our Success • 80+ Websites and Online Services • Multiple Awards, Including Two Consecutive “Best of the Web” Awards From the Center for Digital Government for Vermont.Gov (2009 & 2010) • Estimated Cost Savings for the State of $4.7 Million Since 2007

  7. Citizen Testimonials "Easy, fast, saves time, paper, gas, pollution, tax dollars - win - win " (DMV Express) Thetford “ How wonderfully simple this was to file. Thank you (Homestead) Sandy Lake, Pennsylvania "This is great You didn't have this service a year or so ago and that's why I didn't pay my reinstatement fee. Keep up the good work. A lot of business is taken care of online now so I'm glad to see you are keeping up" (Reinstatement) Stanhope, NJ "Improvements: Not sure...but I'm loving it so far.”( VTBizFile) Essex Junction "Improvements: Nothing, works great." (Court Pay) Boston "It was very simple to use, only 3-4 screens. Receipt was available to print. I give this service an A." (DMV Express) Colchester "I think it's as simple as it could get –very nice. Sure beats the really long drive from Richford in tough economic times. Now if you could just get the cost down a bit" (DMV Express) Richford

  8. State of Vermont Employee Testimonials “The online service VIC produced for issuing and managing an Amber Alert far exceeded my expectations. In my opinion the role VIC is performing for public safety, and state government in general, is critical.” Lieutenant Mark Lauer, Vermont State Police - Vermont Fusion Center "Working with VIC was a great experience. The CMS they built has empowered our employeesto become integral contributors to our website by allowing them to create and update content whenever it is needed. I look forward to working with them again.” Tori Pesek, Change Management Director - Department of Finance and Management “VIC provides a critical service to State government agencies; the HRC andothers would benefit greatly from continued and expanded services from VIC.” Tracey Tsugawa, Civil Rights Investigator - Vermont Human Rights Commission “DMVExpress has been great for the citizens of Vermont. The ability to renew vehicle registrations online saves people the inconvenience of mailing in their renewals or appearing in person.  We receive positive feedback from our customers on a daily basis. They love it - and so do we!” Ellen Hemond, Director of Support Services - Vermont DMV

  9. VIC Staff

  10. Questions? If you have any questions about VIC/NIC, Vermont.gov, or the Self-Funded Model, please call any of the following: • Jamie Gage, General Manager (802) 229-4171 ext. 223, jgage@nicusa.com • Robert Swartz, Director of Project Management (802) 229-4171 ext. 228, rswartz@nicusa.com • Adam Woodworth, Director of Development (802) 229-4171 ext. 221, adam@nicusa.com

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