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Figure 9.1 Hub and spoke network

Figure 9.1 Hub and spoke network. (b). (a). Figure 9.2 (a) Ring network (b) Hierarchical network. Table 9.1 Comparing physical and virtual networks.

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Figure 9.1 Hub and spoke network

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  1. Figure 9.1 Hub and spoke network

  2. (b) (a) Figure 9.2 (a) Ring network (b) Hierarchical network

  3. Table 9.1Comparing physical and virtual networks

  4. Figure 9.3Passenger numbers: Baltimore Providence marketThis illustration is adapted from material contained in Harvard Business School’s case Southwest Airlines: 1993 (A) 9-694-023; Harvard Business School’s case Southwest Airlines in Baltimore 9-602-156; and from industry sources.

  5. Figure 9.4 Global network strategy

  6. Table 9.2Comparison of transaction costs for letter, telephone and webSource: Voss (2000).8 Reprinted by permission of the Institute of Customer Service

  7. Figure 9.5Resource activity map for a domestic appliance retailer

  8. Table 9.3Charges to patients

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