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Technology in Catawba County Report to the Catawba County Board of Commissioners

Technology in Catawba County Report to the Catawba County Board of Commissioners. Prepared By The Technology Department February 2009. Six Strategic Initiatives. Strategic Initiative 1

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Technology in Catawba County Report to the Catawba County Board of Commissioners

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  1. Technology in Catawba CountyReport to the Catawba County Board of Commissioners Prepared By The Technology Department February 2009

  2. Six Strategic Initiatives • Strategic Initiative 1 • Empower the Public: Enable the public to interact with local government by providing secure access to information and the ability to efficiently conduct appropriate business 365/24/7. • Strategic Initiative 2 • Improve outcomes, efficiency, responsiveness, and agility of services by transforming the management of information technology through best practices and shared resources. • Strategic Initiative 3 • Transform key business processes through the effective use of innovative technology and state-of-the-art software. • Strategic Initiative 4 • Leverage innovative partnerships to offer better services. • Strategic Initiative 5 • Empower the Workforces: Enable personnel by increasing the efficiency and agility of the systems they depend on. • Strategic Initiative 6 • Improve public safety by leveraging modern information systems and technology.

  3. Strategic Initiative 1 Empower the Public: Enable the public to interact with local government by providing secure access to information and the ability to efficiently conduct appropriate business 365/24/7.

  4. Empower the Public… …Web Site Redesign 1

  5. Empower the Public… …Web Site Redesign 1

  6. Empower the Public… …Web Site Redesign 1 BLOGS

  7. Empower the Public… …Permit Center Application Replacement 1 • Apply for permits online • Track progress • Approval and Building Process • Automated Notification • Comprehensive • Permitting, management, plan review, inspections, scheduling and cashiering. • Integrated • GIS, plan review and zoning, municipalities

  8. Empower the Public… …Unified Electronic Payment Processing 1 • Multiple forms of payments • Consistent • Online, over the counter, phone • Convenient for the public • Consolidated • Accounts: landfill and building • Collected • $1,634,509.03 • 8033 transactions

  9. Strategic Initiative 2 Improve outcomes, efficiency, responsiveness, and agility of services by transforming the management of information technology through best practices and shared resources.

  10. Best Practices and Shared Resources… …Best Practices 2 • IT Governance Structure • Standards Based Decisions • Life Cycle Management Plan • Project Management Methodology • Encouraging and Tracking “Green IT”

  11. Best Practices and Shared Resources… …Shared Resources 2 • Citrix • Document Imaging System • VoIP • Microsoft Office • SharePoint Services

  12. Best Practices and Shared Resources… …Virtual Technology/SAN(Storage Area Network) 2 • March 2006 • 70 physical servers, 4.5 terabytes storage • Today 128 servers • 108 virtual and 20 physical servers • 12 terabytes storage used • 27 terabytes of storage available. • Full redundancy for disaster recovery • Approximately $400,000 in server savings

  13. Strategic Initiative 3 Transform key business processes through the effective use of innovative technology and state-of-the-art software.

  14. Innovative Technology… …Mobilize the workforce 3 • Mobile Field Inspection Tools for Food and Lodging and Well and Septic Inspectors: • Mobile Field Tools for Home Health Services: • Tracking for School Nurse Program • Maintenance Work Order System • Mobile Field Based Reporting for Law Enforcement

  15. Innovative Technology… …GIS Connected, Integrated 3 • GIS is the most visited site on our Web • Orthophotography • Oblique Photography (Pictometry) • Integrated with 911 Communications, Permitting, Inspections, Planning, Tax, Emergency Services • AVL and Response Mapping

  16. Innovative Technology… …Mobile and AVL Tools 3 • VisionMobileand AVL for Emergency Vehicles • Enhances our current investment by enabling the flow of information to and from units in the field. • Global Positioning Satellite (GPS) tracking with Automated Vehicle Locating (AVL). • Dispatch closest available unit as opposed to the current base dispatched method. • Once dispatched, call information will be sent to the unit's onboard computer with address and mapping directions for the incident.

  17. Innovative Technology… …Mobile and AVL Tools 3 • Benefits of this project include: • Increased officer safety using GPS and AVL technologies • Improved response times by having visual maps in the nearest public safety units • Improved response times by sending information of dispatched calls to the public safety units • Delivering valuable information to public safety laptops from existing databases (warrants, criminal history, hazmat,etc.) • Entering reports and monitoring dispatch information directly in the field

  18. Strategic Initiative 4 Leverage innovative partnerships to offer better services

  19. Innovative Partnerships… …Our Partners 4 • Hickory Sunrise Rotary Club Partnership • School Surveillance by Sheriff’s Department • Mental Health Partners and CVBH • Internet Bandwidth Increase with WPCOG

  20. Innovative Partnerships… …Moving Forward 4 • Research Broadband in Catawba County • Broadband Provided Mainly by Cable or Telephone Companies • Broadband Speeds are Lagging Behind Other High Tech Countries • No Major Backbone Infrastructure in Catawba County • Obama’s Technology Plan • Lead the World in Broadband Deployment

  21. Innovative Partnerships… …Moving Forward 4 Japan 60 Mbs /second $35 /month United States 5 Mbs /second $55 /month

  22. Strategic Initiative 5 Empower the Workforces: Enable personnel by increasing the efficiency and agility of the systems they depend on.

  23. Empower the Workforce… …Training 5 • Well Trained Technology Staff • Continuous Training

  24. Empower the Workforce… …Tools 5 • Mobilization • Wireless Connectivity • Online • Applications • Expense Reporting • Benefit Enrollment • Time Reporting • Documents

  25. Strategic Initiative 6 Improve public safety by leveraging modern information systems and technology.

  26. Improve Public Safety… …Security 6 • Firewall Upgrade • Redundancy • Infrastructure Upgrade • User Security / Data Security

  27. Improve Public Safety… …Modern Systems 6 E911Telephone Replacement Project and 911 Center Upgrade

  28. Improve Public Safety… …Interoperability 6 • 800 MHz VIPER System • Partnership with NCSHP • Land Transferred to State in July 2008 • Tower Constructed (Not finished) • Full County Coverage • Homeland Security Grant • Equipment Ordered for 911 Center • EMS and Law Enforcement Moving Forward • Both Systems will remain in place, VHF eventually to function as backup. • Organizations can come on as they have funding • Grant Opportunities

  29. Technology in Catawba CountyReport to the Catawba County Board of Commissioners Prepared By The Technology Department February 2009

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