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OpenScape Office MX V2

OpenScape Office MX V2. Channel Partner Presentation. HiPath OpenOffice ME Do more. Know more. Be more. OpenScape Office MX Open up your office to a new way of working. HiPath OpenOffice ME. OpenScape Office MX. SEN’s award-winning all-in-one SME Unified Communications platform

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OpenScape Office MX V2

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  1. OpenScape Office MX V2 Channel Partner Presentation

  2. HiPath OpenOffice MEDo more. Know more. Be more. OpenScape Office MXOpen up your office to a new way of working HiPath OpenOffice ME OpenScape Office MX • SEN’s award-winning all-in-one SME Unified Communications platform • Runs OpenScape Office – the first UC application designed specifically for SMEs • Channel-friendly solution that is easy to install, configure, and service • SME Customers can: • Enable employees to get more done • Serve customers better • Save on hidden communications costs Welcome to the new world of OpenScape Office MX! New Name! New Features! New Opportunities!

  3. OpenScape Office MXThe Evolution of a Brand Name With the introduction of V2, HiPath OpenOffice ME is being renamed to OpenScape Office MX • Emphasizes the OpenScape Office UC application running on all of our SME platforms • Single cross-portfolio brand enables broader marketing and brand visibility • OpenScape Office MX V2 is simply the next version of HiPath OpenOffice ME V1, so upgrading is easy! • Simple software-only upgrade from V1 to V2 • The hardware platform stays the same –no hardware changes are necessary! HiPathOpenOffice ME Version 1 OpenScape Office MX Version 2

  4. OpenScape Office MX V2The Best-in-Class SMB UC Solution Just Got Better Ongoing collaboration with our channel partners is why OpenScape Office MX V2remains the best SME UC solution on the market • Expanded all-in-one UC with new integrated Contact Center • Numerous usability enhancements & tighter Microsoft integration make UC even easier to use! • Over 50 new features and enhancements make installation & service even easier for partners • Smart Services Delivery Platform (SSDP) provides improved remote technical support from SEN OpenScape Office MX

  5. OpenScape Office MX V2Finding and Closing Opportunities Just Got Easier SEN has put everything in place to ensure that we can succeed together! • Even easier to order • Attractively priced promotions • New marketing tools help generate leads & make selling OpenScape Office MX easier than ever! • A broad portfolio of sales and service training • Comprehensive Go Forward! partner program • Exceptional vendor pre-sales and service support OpenScape Office MX

  6. OpenScape Office MX V2 – OpenSmartComprehensive Product Foundation for Unified Communications • OpenSmart • OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable • Reliability Security • Serviceability • Manageability Enterprise-grade Voice reliability extended to all UC applications Security extended beyond data networks to voice and UC Exceptionally easy to install, integrate, and service Fully integrated, intuitive web-based management

  7. Product Details

  8. What is OpenScape Office MX? OpenScape Office Unified Communications Application OpenScape Office MX All-in-one HW/SW UC Platform Integrated, Easy-to-Use Clients • Supports 10-150 users • All-in-one functionality comes pre-installed: • UC Application • Multimedia Contact Center • Voice, fax, conferencing, voicemail • Mobility – WLAN and cellular • Security – VPN and firewall • Carrier connectivity via broadband, digital, and analog lines • End-users access OpenScape Office MX via a wide range of clients and devices • OpenScape Office desktop clients: • myPortal & myPortal for Outlook (users) • myAgent (contact center staff) • myAttendant (receptionist) • UC-enabled OpenStage Phones • SEN client & device family • Mobility Clients Click here for more on platform components Click here for more on SEN clients & devices

  9. Visible Voicemail Drag & Drop Conferencing One Number Service myPortal for Outlook Fax Presence Click to Dial Call Me! Personal Auto-Attendant Telephony IM Directory Access OpenScape Office MX V2What Customers Can DO with OpenScape Office MX • Unified Communications at your fingertips! UC-enable MS Outlook: Use Outlook to call, conference, or find your contacts in just a few clicks! Mobility:Stay in touch from wherever you are! Communicate just as easily from your PC, desk phone, or mobile phone Easy-to-use UC: Control how you can be contacted whenever and wherever you want!

  10. OpenScape OfficeUC SUITE OpenScape Office MX V2 FeaturesWhat do we mean by all-in-one UC? • Presence-integrated Telephony • Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!) • myPortal UC client • myPortal for Outlook • myAttendant • myAgent (Contact Center client) • Drag & Drop Conferencing • Personal AutoAttendant • Click to Dial from any application • Directories • Favorites List / Internal IM • Visible Voicemail • Fax Box • Call Journal • One Number Service • Screen Pop • Live Call Recording • Analog phone support • AND MORE… … newly designed easy-to-use pop-ups … enhanced Quick Search functionality … automatic Outlook Calendar entries And we’ve continued to make it even better! … group fax boxes … with scheduled call-backs Plus more than 50 new features and enhancements, the majority coming from YOU!

  11. OpenScape Office User Interface Enhancements Completion of System Phone Family • New user friendly client screen pop ups with more functionality • Scheduled callback for unsuccessful calls • Individual Hotkeys for easy access to often used functions • Conference invitation generates Outlook Calendar entry • Quick search with Directory access via myPortal for Outlook • ... even more improvements for myPortal, myAttendant and myPortal for Outlook • OpenStage 15 now supported • OpenScape Personal Edition Serviceability Improvements • SSDP-ready (Smart Services Delivery Platform) for improved remote vendor support • Consolidated IP configuration for rapid deployment • Decoupled UC application reset Integration Capabilities Integrated Mutlimedia Contact Center • Support of Windows 7, IE 8, MS Exchange 2007 • Seamless myPortal-MS Outlook integration • Exchange calendar synchronization • Citrix & Windows Terminal Server environment support • Customizable LDAP field mapping • SME Contact Center solution for distribution of voice, fax and e-mail with seamless integration in OpenScape Office • Max. 64 agents, 50 groups/queues, 64 supervisors • Skill-based routing and VIP support OpenScape Office MX V2What’s New – Key Highlights

  12. OpenScape Office Contact CenterImprove First Call Resolution and Customer Service Inbound Multimedia Contact Center for distribution of voice, fax and e-mail for even the smallest contact center 4-64 concurrent agents 50 groups/queues 64 supervisors Presence integration with OpenScape Office UC Skill-based routing and VIP support Individual recording of contact Center Calls

  13. OpenScape Office MX V2 Smooth Integration with Customer IT Environments • Supporting MS operating systems • Windows XP, Vista, 2003 Server • Supporting MS Outlook clients • MS Outlook 2003 and 2007 • Integration in MS Exchange Server environments • Release with MS Exchange 2003 • Access to local and server based Outlook contacts • Access to public Folders • Automatic presence updates based on Exchange calendar • Terminal Server and Citrix Support • Windows 2003 and 2008 Terminal Server • Citrix Presentation Server 4.5 • Open Interface integration capabilities • CSTA, TAPI • Access to databases via LDAP; e.g. Windows Active Directory • Import user data via CSV import … Windows 7 (32 & 64 Bit) OpenScape Office MX … MS Exchange 2007 Integration … (incl. Field Mapping)

  14. Clients myPortal, myAttendant, myAgent Outlook Integration myPortal for Outlook MS Office Dial from any application OpenScape Office Terminal Server & CITRIX support Open Interfaces LDAP, TAPI, CSTA Exchange Connectivity Continuous support of the latest releases & versions OpenScape Office MX V2 The Industry’s Most Tightly Microsoft-Integrated UC Solution

  15. OpenScape Office MX V2 OpenSmart Serviceability and Manageability Enhancements • Fully integrated software components and client applications • Easy operate and maintain • Web Based Management • Intuitive wizards simplify the setup and configuration • One-step configuration • Integrated phone deployment software • Remote Access and Update via Internet • Enhanced Trace and proof options • Modularization of backup and debugging files • Email account testing • SSDP ready ! • Always-on Telephony: decoupled UC App – minimize downtime • Consolidated IP addresses for rapid deployment • Modularization of backup and debugging files • Email account testing • SSDP ready – Improved remote serviceability from SEN! OpenScapeOffice MX Serviceability Manageability

  16. OpenScape Office MX V2 – OpenSmartComprehensive OpenSmart capabilities and reliability testing OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable • OpenSmart • OpenSmart • Reliability Security • Serviceability • Manageability Enterprise-grade Voice reliability extended to all UC applications Security extended beyond data networks to voice and UC Exceptionally easy to install, integrate, and service Fully integrated, intuitive web-based management • 50 new feature improvements • 3500 QA test cases • 900 days field trials • 600 days beta testing • 1500 hours lab tests • Hardened platform • Built-in VPN and firewall • Established security process including security assessments, security checklist and vulnerability management tools for partners • Automatic back-up and debugging • Seamless integration with MS Outlook, Exchange, LDAP • SSDP plug-in for techs • Secure remote web-based management • Easy-to-use configuration wizards • Intuitive interface for configuration, changes, reporting

  17. Ordering and Promotions

  18. OpenScape Office MX V2 Ordering StructureBuilding OpenScape Office MX V2 solutions has never been easier! U S E R L I C E N S I N G C O N T A C T C E N T E R myPortal for Outlook myAttendant myReports Contact Center Email Contact Center Fax myAgent Comfort User / Comfort Plus User Base License Package Contact Center (includes 1 free CSTA license) Base License Package 10 plus CSTA Application Interface Base License Package 20 / 20 Plus Media Stream Channel License B A S E L I C E N S I N G GMAL GMSA GMAA GME GMS GMT OpenScape Office MX Base Box P L A T F O R M H A R D W A R E

  19. OpenScape Office MX V2 Ordering StructureBuilding OpenScape Office MX V2 solutions has never been easier! U S E R L I C E N S I N G C O N T A C T C E N T E R 2 different user license options 2 add-ons 1 base CC package 1 agent license 3 add-ons myPortal for Outlook myAttendant myReports No other UC solution is so flexible yet so simple to order!!! Contact Center Email Contact Center Fax myAgent Comfort User / Comfort Plus User Base License Package Contact Center (includes 1 free CSTA license) All licenses and software are easily ordered online 3 different base license packages 2 add-ons Base License Package 10 plus CSTA Application Interface Base License Package 20 / 20 Plus Media Stream Channel License B A S E L I C E N S I N G 1 base hardware platform 5 option cards GMAL GMSA GMAA GME GMS GMT OpenScape Office MX Base Box Only 6 hardware positions need to be stocked P L A T F O R M H A R D W A R E

  20. Try and Buy!30 Day Grace Period and Free 6-Month V2 Upgrade Let customers fall in love with features they missed the first time! After upgrading to V2, the 30-day grace period on all OpenOffice features is also renewed! 6 30 month day V2 Upgrade Grace Period HiPath OpenOffice V1 customers can upgrade to V2 at no charge for up to 6 months!* For 30 days, you have unlimited use of all OpenScape Office MX features! Before the end of 30 days, you must activate the software for continued use or the software will not work. Take advantage of these upsell opportunities! * or until September 2010, whichever comes first

  21. OpenScape Office Promotions: CashBack 2010Even more reasons to buy a great product CASHBACK 2010 PROMOTION • For sales of OpenScape Office MXplatforms or OpenScape Office on HiPath 3000 • Customers are also eligible for cash back on new OpenStage phones purchased with OpenScape Office • Rebates are on a per user basis: • OpenScape Office*: €10 • OpenStage (20/40/60/80)**: €20 • Valid Oct. 1, 2009 to Sept. 30, 2010 • Available in EU, Switzerland, and USA * Includes users from base license packages ** Number of phone rebates can not exceed number of OpenScape Office rebates NOTE: CashBack is handled in local currency

  22. OpenScape Office Promotions: 100-User PackageEven more reasons to buy a great product Practical Example of License Allocation 100-USER LICENSE PACKAGES • 100-user packages are available to our partners and sellers: • Comfort User • Comfort User Plus • myPortal for Outlook • The 100 licenses can be divided as the purchaser sees fit • VARs purchasing a portion of the bundle can also subdivide and resell Reseller 100 licenses to distribute Customer A 15 licenses Customer B 45 licenses Small VAR 40 licenses Customer C 20 licenses Customer D 20 licenses

  23. Selling OpenScape Office

  24. OpenScape OfficeA Common UC Domain Across Platforms and Technologies OpenScape Office UC SUITE HiPath 3000 V8PLATFORM OpenScape Office MXPLATFORM OpenPath Optimize Enhance Transform Siemens UC is environment agnostic: Analog, TDM, or IP are supported

  25. The OpenScape Office UC Selling ApproachPut it all together & earn more by leading with Unified Communications! Lead with UC and OpenScape Office Improve productivity, customer satisfaction, and save on communications costs Pick the Right Platform Suited to any customer size and technology (TDM, Analog, IP) and ready to scale Add Devices and Clients Empower users with award-winning UC from the desktop or on the move Add great SEN promotions to reinforce these complete UC solutions! CashBack 2010, Try & Buy, 100-user bundles

  26. When to Sell OpenScape Office MX and when to Sell HiPath 3000 with OpenScape Office HiPath 3000 V8 with OpenScape Office OpenScape Office MX • Unified Communication for the hybrid world – TDM, analog, or IP • Easily integrate UC into HiPath 3000 voice environments • Up to 384 users • Ideal value-add option for HiPath 3000 installed base • OpenScape Office Multimedia Contact Center for HiPath 3800 • IP-based Unified Communication and voice in a single box • UC and voice communications are pre-integrated and ready out of the box! • 10-150 users • Future-oriented IP solution that provides UC and voice at an exceptional value • OpenScape Office Multimedia Contact Center starting with as few as 4 agents A common UC domain across platforms ensures that the right option is always there for your customers!

  27. Partner Resources

  28. Go Forward! Partner Program Partner CommunicationNews and Newsletters Great benefitpackages SEBA - Partner Portal Access to all tools you need Marketing CampaignsGet access to dedicatedpartner campaigns Business focused Leads/Promotions Promotions and leadsto drive your business Low cost of association Advertising / awarenessBrochures, Collateraland Competitive Info Simple for customers Training and CertificationBecome an expert Partner Fund*Funding for certainactivities Partner focused IncentivesShow the best growth rate * applies only to dedicated partner levels

  29. Go Forward! Benefits Open Communications – Specialization

  30. Training • Free online CBT is available from the Training section of the SEBA Portal • Siemens APT can provide partners with a broad range of training options • Training curriculum paths are available through the APT for Service Technicians, Consultants, and Sales click here • To view training offerings at APT and Siemens Certified Training Partners: • To view OpenScape Office MX training courses on offer, click here • To find an approved training location near you, click here

  31. OpenScape Office MX Demo & Training Set V2See it for yourself! OpenScape Office MX Demo & Training Set V2 • New demo set available from February 2010 until end of product rollout • Orderable by all SEN resellers • Each reseller can order 1 set using the ordering number L30250-U600-G345 • 1x OpenScape Office MX system unit* • 1x OpenScape Office MX V2 software DVD • 1x OpenScape Office MX V2 basic license package 10 • 1x OpenScape Office MX V2 attendant console license • 1x OpenScape Office MX V2 myPortal Outlook Integration license • 1x OpenStage 15 ice-blue • 1x OpenStage 60 lava * Includes EU power cable

  32. OpenScape Office MX V2 SSDP – Smart Service delivery platform OpenScape Office MX V2 is SSDP ready ! • Smart Service delivery platform (SSDP) provides a secure remote link between SEN Service personnel, channel partners, and customers • Working with SEN Global Service & Support has never been easier! • Just activate “access” from customer and/or “polling” method from the OpenScape Office MX admin console • SEN can help save you time and resolve your customer’s technical issues faster

  33. Partner ResourcesKey SEN Websites Siemens Enterprise Business Area SEN Internet Homepage • SEN partner-only extranet – your first source for: • The latest SEN news • Portfolio details and documentation • Sales and Marketing tools • Ordering status, price lists and promotion details • Support, training, and certification • Click screen capture below to visit • Global public homepage containing key product and solution information • Customer news, product info & collateral, and white papers are also available here • Click screen capture below to visit

  34. Partner ResourcesKey Collateral Available on SEBA Digital Channel Customer Presentation UC Hidden Costs Calculator • Suite of easy-to-use tools that SEN partners can use to produce simple, customized and cost-effective e-marketing programs • Make it easier to market and sell SEN products than ever before! • Primary tool for use at initial customer sales meetings • Contains compelling UC value proposition, as well as SEN product and solution differentiation • Innovative tool based on SEN-commissioned study of 500+ SMEs • Identifies and quantifies time & financial costs of inefficient comms • Calculator enables interactive real-time “Hidden Cost” quantification by the customer! • Accompanied by adetailed white paper Competitive QRG & Battlecards Flash Demo Brochure & Data Sheet • QRG contains feature comparisons of OpenScape Office MX vs. key competitive products • Battlecards offer strategic SWOT analysis and attack plans for: • Avaya / Nortel • Alcatel • Cisco • Mitel • Multimedia tool used during sales engagement to offer a closer look at OpenScape Office MX • Interactive Flash demonstration of key OpenScape Office UC features • Effective “leave-behind” for customer to learn more • Traditional “leave-behind” collateral • Brochure summarizes key value offered by OpenScape Office and Unified Communications • Data Sheet provides key technical details and feature summaries needed by technicaldecision makers

  35. Roadmap for H3K OSO und OSO MX/LX EXTERNAL ROADMAP UNDER DEVELOPMENT – WILL BE AVAILABLE SOON!

  36. Conclusion

  37. OpenScape Office MXPrimed, Ready for Smart Growth • Together, we are ready to help your customers enter the UC era • Get more done with advanced UC productivity • Serve customers better via presence, improved reachability • Save on communications costs with a fully integrated communications solution SEN – experienced global leader providing great partner benefits, support, and sales tools OpenSmart approach to easy serviceability, reliability, manageability and security The industry’s first all-in-one UC platform for SMEs Easy to order with fantastic UC solution promotions

  38. Let’s Go!Here’s All You Need To Do To Get Started… 1 Say Yes! • Speak to your Siemens Channel Manager or your distributor • Sign up directly or through one of our approved distributors 2 Get Trained • We will arrange for your sales and technical staff to be trained • Demonstration systems are available at special rates • Be part of a 3 star partner program 3 • High customer value • Simple to understand ROI • Creates a positive customer response every time Start Upgrading Customers 4 Make Money • Good margins available: CashBack Promotion offers you the air to breathe • High opportunity for wider project scope • Increase professional service opportunity; low service costs

  39. Questions & Answers

  40. Supported Inbound contact types Voice Calls Call Back Fax E-Mail Routing Options Skill based VIP call support selected by CLIP information Prefered Agent selected by CLIP information Supported Contact Center Users Contact Center Agent Contact Center Supervisor Contact Center Administrator Viewing Presence Information Reporting and Real Time Statistics 20+ predefined reports are always included Individual report designer tool is planned Real-time statistics Wallboard facility on a PC (big TV Monitor) Additional Highlights Screen Pop-Ups for incoming callsincluding Call Recording Grade of Service Wrap-up Codes Overflow / Normal Agent Agent missed a call Call Lists Integrated basic CRM Features at your FingertipsOpenScape Office Contact Center Functionality

  41. 1 2 3 Integrated Software Hardware / Infrastructure Phones What do I want to do? What hardware do I need? What phones can I use? • OpenScape Office Options • myPortal • Outlook Plug-in • myAttendant • Contact Center* • myAgent • Platform Options • OpenScape Office MX • HiPath 3000 V8 Mobility Infrastructure Options • HiPath Wireless Access Points • HiPath Wireless Controller • HiPath Cordless (DECT) • HiPath Cordless IP (IP DECT) Phone Options • OpenStage 10,15,20,40,60,80 • optiPoint WL2 Professional • optiClient and OpenScape PE • optiPoint 410 and 420 • optiPoint 500 • Gigaset Professional • Analog * Available on OpenScape Office MX The SME Unified Communications PackageSoftware, hardware, and phone options

  42. What Features Work with What?Siemens SME Feature Comparison Chart Was this meant to be v1? Or is the name wrong?

  43. What Devices Work with What?Siemens SME Device Chart Wrong name?

  44. Interfaces, Devices, and FunctionsOpenScape Office MX 1 PRI - Interface 4 BRI – Interfaces 4 analog Interfaces 4-Gigabit LAN - Ports Gigabit DMZ - Port Gigabit WAN - Port USB Master/Slave Optional Optional Optional Optional Analog Fax Firewall / VPN Hard disk as back-upoption Alternative Secure LAN / Intranet OpenStage LAN Switch Web Mgmt. Analog ISDN;external ITSP / SIP Trunking Handset WLAN AP AP Client S0 ;internal Door unit Click to go back

  45. 1 2 3 GME 1 primary rate ISDN trunk port (E1) providing up to 30 voice connections to public networks (Not for USA) GMS 4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax) GMT 1 primary rate trunk port (T1) providing up to 24 voice connections to public networks (USA only) Hardware Architecture: Gateway ModulesOpenScape Office MX Click to go back

  46. 4 5 6 GMAL8 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) GMSA4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax) 4 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) GMAA 4 analog trunk ports for connecting to public network. 2 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) Hardware Architecture: Gateway ModulesOpenScape Office MX Click to go back

  47. 1 unit system = 50 users 2 unit system = 100 users 3 unit system = 150 users Scale Up To 150 UsersVoice network up to 4 sites • Each 19” unit contains a main board that can support up to 50 Users • 6 hot pluggable peripheral boards options • Single system image managed by ONE web-based Interface • Connect multiple boxes with a patch cable (Max. 100m) • Voice network up to 4 sites. Separate management AND application of each system only. Click to go back

  48. List of new features for experts knowing V1 very well Michael Trotz to build ROB TO BUILD A SLIDE FROM PREVIOUS EMAIL FROM MICHAEL TROTZ • List of all new features and enhancements…

  49. Devices and Clients OpenStage Desktop Phones Gigaset DECT and optiPoint WLAN Phones • Award-winning design featuring lush LCD displays, ergonomic controls, and high definition voice • UC-enabled SIP featuring an open XML interface and SDK for easy solution and app integration • Bluetooth, WLAN, Gigabit Ethernet, and USB for maximum connectivity options and personal mobility • On-site mobile voice communications • Gigaset professional DECT phones are a reliable, cost-effective means to extend SEN’s best-in-class CORNET voice features anywhere on site • Leverage your network infrastructure: secure, standards-based optiPoint WL2 phones deliver high-quality voice across converged WLANs Mobile Clients Soft Clients • The industry’s most complete mobile UC suite enables communications anywhere from any device • HiPath MobileConnect and Mobility clients provide a seamless & consistent user experience across the corporate WLAN and public mobile networks • OpenScape Mobile UC Client delivers UC and presence status everywhere • Experience unified communications from the PC with OpenScape UC Application • OpenScape UC Application Personal Edition provides crystal-clear SIP voice and video communications Click to go back

  50. OpenScape Office MX V2 SSDP – Smart Service delivery platform • New platform to enable Remote support services between SEN and partner customer sites based on Internet technology • Supplement for partner specific post sales support - online support and remote technical assistance based on Annual Support Package and Partner Support Package • -> Combined support (telephone / remote access) • -> Cost efficient secure remote connection via Web • -> On demand remote accessto customer devices • Out of the Box remote accessibility • Hosted solution for Partner on the roadmap

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