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International Sales Meeting

International Sales Meeting. September 2011. Agenda. 1. Our Culture. 2. Innovation. 3. Quality. 4. Operational Excellence. Our Culture: How we think. Commitment to Quality. AS9100 (Aerospace standard) ISO9001 (Manufacturing Standard) IPC 610-II (Electronic Mfg. Standard).

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International Sales Meeting

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  1. International Sales Meeting September 2011

  2. Agenda 1. Our Culture 2. Innovation 3. Quality 4. Operational Excellence

  3. Our Culture: How we think.

  4. Commitment to Quality • AS9100 (Aerospace standard) • ISO9001 (Manufacturing Standard) • IPC 610-II (Electronic Mfg. Standard)

  5. Standards we support

  6. Operational Excellence Selling Marketing Customer Satisfaction! Support Manufacturing Engineering

  7. Culture of Innovation • Large Investment Research and Development. • Double the rate large companies report. • 16% increase in design capability. • Business Plans that emphasize creativity. • Developing National Standards. VSO • Adding new Design Engineers • In-house layout, CE Lab • Our goal… • Best in Class!

  8. Manufacturing • IPC 610 Class II facility • Full MRP process control • 96% of orders meet Promise Date. • Large Finished goods Inventory • 36% of orders ship in 24 hours • 82% ship in 10 Days. • Want it faster?.... Just ask.

  9. Manufacturing • Investment in manufacturing • IPC Trained. • Hiring new workers. • Picking up third party contract jobs. • New Pick and Place line ordered • (34,000 chips per hour) • New Conformal Coating line. • Qualified for Nuclear Industry.

  10. Marketing • New Website, Social Networking • Videos, Webinars, Papers, Ads, Email, Direct mail, PR, Trade Shows, etc… • Results • 12700 video views • 63% increase in Google Organic Search • 37% increase in Web Traffic • Its working! • 3900 Sales Leads YTD

  11. New Web Site

  12. You Tube Videos • Manufacturing

  13. Support for Sales Channels • Support channel partners with… • Leads(Focus on Quality) • Lead Tracking System (AdTrack) • New Product Training. • Literature • Field Sales calls with Regional Manager • 2 new Full time International Sales Managers. • Contracted with 4 new Distributors YTD. • We’re listening! • Tell us how we can better help you support your customer

  14. Customer Support • Speak to Real Engineers. (Phone or Chat) • On-line tech support database • Quick product updates if needed. • Easy RMA process • Retest • Repair • Customer Satisfaction • (Rated #1 and #2 for Customer Support by two years running. (MCAA Survey) • 7 year warranty • Just ask…. We’re on it!

  15. Moving Ahead

  16. Ready for 2012! • New products ready to go. • Strong financials. • Our cash reserves are safe. • Built up inventories to avoid shortages. • Increasing spending in Sales and Engineering. • Continue aggressive Marketing. • Let’s keep working!

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