Improving Care for Medicare-Medicaid Enrollees

1. Improving Care for Medicare-Medicaid Enrollees Medicare-Medicaid Coordination Office Centers for Medicare & Medicaid Services August 19, 2015

2. Medicare-Medicaid Coordination Office Section 2602 of the Affordable Care Act Purpose: Improve quality, reduce costs and improve the beneficiary experience. • Ensure Medicare-Medicaid enrollees have full access to the services to which they are entitled. • Improve the coordination between the federal government and states. • Identify and test innovative care coordination and integration models. • Eliminate financial misalignments that lead to poor quality and cost shifting.

3. Medicare-Medicaid Enrollee Delivery System Transformation FUTURE STATE Person-Centered Coordinated Care Outcomes-Driven Simplified Processes CURRENT STATE Provider and Payor-Centered Fragmented Care Volume-Driven Complicated Benefit Overlap 3

4. Medicare-Medicaid Enrollee Population 10.7 Million Medicare-Medicaid Enrollees with benefits from both Medicare and Medicaid Medicare-Medicaid Enrollees (Duals) 4

5. The Alignment Initiative Background: In 2011, the Medicare-Medicaid Coordination Office compiled the Opportunities for Alignment List, which included a broad range of content areas in which the Medicare and Medicaid programs have conflicting requirements or create incentives that prevent Medicare-Medicaid enrollees from receiving seamless, high quality care. Goal: Identify and implement solutions that advance better care, improve health, and lower costs through improvements. Examples: • Cost-sharing: Raise Awareness of Prohibition Against Balance Billing • Appeals: Integrated Denial Notice For Medicare/Medicaid and Medicare Advantage plans • Durable Medical Equipment: Access to effective repairs, especially for new Medicare-Medicaid enrollees. • Home Health

6. Data Sharing and Best Practices Medicare Data to States: • Improved access to Medicare Parts A/B/D assessment data to support care coordination and improve quality for Medicare-Medicaid enrollees, and support state program integrity efforts. State Profiles: • New State profiles that examine the demographic characteristics, utilization, condition prevalence, and spending patterns of Medicare-Medicaid enrollees and the programs that serve them in each State. Clinical Condition Flags for the Chronic Condition Data Warehouse (CCW): • New condition flags to streamline research on mental health, conditions related to disabilities, and tobacco use; Expanded CCW condition flags from Medicare-only claims data to Medicaid-only and Medicare-Medicaid Enrollees; creation of a linked Medicare-Medicaid enrollee data set. Integrated Care Resource Center (ICRC): • Technical resource center for states. The ICRC supports states in developing integrated care programs and promoting best practices for better serving Medicare-Medicaid enrollees and other beneficiaries with chronic conditions.

7. Reforming the Delivery System: Financial Alignment Initiative • In 2011, CMS announced new models to integrate the service delivery and financing of both Medicare and Medicaid through Federal-State demonstrations to better serve the population. • Goal: Increase access to quality, seamlessly integrated programs for Medicare-Medicaid enrollees. • Demonstration Models: • Capitated Model: Three-way contracts among States, CMS and health plans to provide comprehensive, coordinated care in a more cost-effective way. • Managed FFS Model: Agreements between States and CMS under which states would be eligible to benefit from savings resulting from initiatives to reduce costs in both Medicaid and Medicare.

8. Financial Alignment Initiative: Where We Are DC KEY: Capitated Model Fee-For-Service Model Alternative Model Live States 8

9. Texas Participating Plan Locations

10. South Carolina Participating Plans • Absolute Total Care • Molina Healthcare • Advicare • Select Health

11. The Vision The Financial Alignment Initiative will promote an improved experience for beneficiaries by: • Focusing on person-centered models that promote coordination missing from today’s fragmented system • Developing a more easily navigable and simplified system of services for beneficiaries • Ensuring beneficiary access to needed services and incorporating beneficiary protections into each aspect of the new demonstrations • Establishing accountability for outcomes across Medicaid and Medicare • Requiring robust network adequacy standards for both Medicaid and Medicare • Evaluating data on access, outcomes and beneficiary experience to ensure beneficiaries receive higher quality, more cost-effective care

12. Examples of Beneficiary Enhancements • Person-centered care planning • Choice of plans and providers • Continuity of care provisions • Care coordination and assistance with care transitions • Enrollment assistance and options counseling • One identification card for all benefits and services • Single statement of all rights and responsibilities • Integrated grievances and appeals process • Maximum travel and distance times • Limitations on wait and appointment times

13. Support for Beneficiaries • State Health Insurance Counseling and Assistance Programs (SHIPs) and Aging and Disability Resource Centers (ADRCs): To ensure beneficiaries have access to information and counseling around this Demonstration, CMS announced a funding opportunity for both SHIPs and ADRCs in approved Demonstration states. This funding will support local SHIPs and ADRCs in providing beneficiary outreach and one-on-one options counseling. • Ombudsman Services: CMS continues to work with states, advocates and other key partners to ensure Ombudsman services are available for beneficiaries in the Demonstration, and has awarded funding to provide support for these efforts.

14. Initiative to Reduce Avoidable Hospitalizations • Initiative funded by the CMS Innovation Center to reduce preventable inpatient hospitalizations among residents of nursing facilities. • Selected organizations are partnering with 146 nursing facilities currently serving beneficiaries. • Each organization has on-site staff partnering with nursing facility staff to provide preventive services as well as improve assessments and management of medical conditions.  • Selected Organizations: • Alabama Quality Assurance Foundation (Alabama), Alegent Health (Nebraska), The Curators of the University of Missouri (Missouri), Greater New York Hospital Foundation, Inc. (New York), HealthInsight of Nevada (Nevada), Indiana University (Indiana), UPMC Community Provider Services (Pennsylvania) 9

15. More Information Medicare-Medicaid Coordination Office www.cms.gov/Medicare-Medicaid-Coordination/Medicare-and-Medicaid-Coordination/Medicare-Medicaid-Coordination-Office/ Medicare-MedicaidCoordination@cms.hhs.gov