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Tools you can’t live without Carlos Orozco, BS Clinical Research Center Informatics May 31, 2013

Tools you can’t live without Carlos Orozco, BS Clinical Research Center Informatics May 31, 2013. I HAVE NO FINANCIAL RELATIONSHIP TO DISCLOSE.

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Tools you can’t live without Carlos Orozco, BS Clinical Research Center Informatics May 31, 2013

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  1. Tools you can’t live withoutCarlos Orozco, BSClinical Research Center InformaticsMay 31, 2013

  2. I HAVE NO FINANCIAL RELATIONSHIP TO DISCLOSE

  3. REDCapLogin page: https://redcap.vanderbilt.edu/RocketLogin page: https://starbrite.vanderbilt.edu/research/rocket.htmlSite BuilderSignup page: http://www.mc.vanderbilt.edu/root/vumc.php?site=wcds&doc=1067Login page: https://www.mc.vanderbilt.edu/sitebuilder/login.htmlSharepoint (Intranet)Information page: http://its.vanderbilt.edu/search/gsa/SHAREPOINTSite request page: https://int.vanderbilt.edu/Login page: http://sharepoint.vanderbilt.edu/LyncInformation page: http://its.vanderbilt.edu/uc/lync/Client download: http://its.vanderbilt.edu/news/2012/lync-standard-accountsIVRInformation page: http://www.mc.vanderbilt.edu/crc/informatics

  4. CRC Interactive Voice Response System • Why? • Facilitate traditional telephone data collection • Leverage labor intensive tasks

  5. CRC Interactive Voice Response System • Advantages • Fully automated surveys • From simple to complex branching logic • Simple design & implementation • 4 Week average project cycle from design to implementation • Inbound & Outbound call support • Live call forwarding/transfer • Custom voice prompts • MySQL database backend • Data retrieval using REDCap • Over two years of IVR programming & design experience

  6. CRC Interactive Voice Response System • Sample IVR Applications • Longitudinal studies • Satisfaction or follow-up surveys • Applicant screening • Study hotline

  7. CRC Interactive Voice Response System Design Template

  8. CRC Interactive Voice Response System Call Schedule

  9. CRC Interactive Voice Response System Workflow Complete design template * Review with CRC Informatics Implement modifications/corrections Test project is built & tested * Implement modification/corrections * Test new modification * Project is moved to production status

  10. CRC Interactive Voice Response System • How do I request access to the resource? • Contact Carlos Orozco @ 3-2144 (carlos.orozco@vanderbilt.edu) http://www.mc.vanderbilt.edu/crc/informatics • Apply for VICTR funding or add/amend existing project to include IVR on StarBRITE : • https://starbrite.vanderbilt.edu/user/research/index.html

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