A nnual G eneral M eeting

1. Annual General Meeting Industrial Accident Prevention Association Metro Toronto Convention Centre Tuesday, April 27, 2004

2. Vision "A World where risks are controlled because everyone believes suffering and loss are morally, socially and economically unacceptable." Mission To improve the quality of life in workplaces and communities we serve by being an internationally recognized leader in providing effective programs, products and services for the prevention of injury and illness.

3. IAPA Market Positioning Statement “IAPA is a committed, innovative, customer-focused organization that is recognized by our members and clients as a solution-focused, responsive, market leader.”

4. Taking the Lead In 2003, and for the fourth consecutive year, IAPA was recognized by Richard Yerema, author of Canada’s Top 100 Employers, as one of Canada’s best places to work. Among other aspects of life at IAPA, the organization offers a comprehensive benefits program, and encourages employees’ professional development through programs, tuition assistance and paid time off for volunteer work.

5. A SNAPSHOT OF IAPA IN 2003 1 - national conference and trade show, 6,000 participants and 300 exhibitors 21- regional conferences, 2,823 member firms 246 - local workshops and briefings, 4,135 participants 2,367 - website purchases in 2003 2,816 - product orders 3,500 - calls handled by IAPA’s Inquiry Service 12,753 - delegates at IAPA conferences and events

6. A SNAPSHOT OF IAPA IN 2003 19,149 - consulting contacts and interventions 48,287 - participants in youth health and safety activities (YWAP & LINK) 27,681 - participants in IAPA training 84,000 - copies of IAPA’s award-winning magazine, Accident Prevention, distributed in 2003 321,589 - document downloads from IAPA’s website , an increase of 369% over the previous year.

7. 2003 HIGHLIGHTS • Our work facilitates prevention efforts here at home and around the world. • Member firms improved their lost time injury frequency at a rate three times greater than non-users. • Customers rate us highly for our breadth of product and service solutions, our customer service and overall satisfaction. • We continued to refine essential products, programs and services, formulate new offerings, and implement internal business processes. • We contributed to the ultimate solution – a cultural shift that views workplace injury, illness and death not as a cost of doing business but as a crime against society.

8. Member Firms Success Note: Lost time injuries per 200,000 estimated hours worked. Latest update based on Dec 2003 data.

9. Frequency Change by Interaction Type 14.0 13.0 12.0 11.0 10.0 9.0 8.0 7.0 6.0 5.0 4.0 3.0 2.0 % reduction in LTI Frequency 1.0 0.0 Products Only Training Only Any Interaction Consulting Only Consulting & Training Only Consulting Training & Products Consulting & Products Only Workshop, Regional Conference or Meeting Consulting, Training, Products & Workshops Consulting with or without Another Interaction All IAPA Membership regardless of intervention

10. Adopting Winning Strategies Market-driven organization responding to environmental conditions • Developed infectious disease workshops in response to the SARS epidemic • Identified and implemented a short-term high revenue generation strategy to meet revenue targets • Launched a series of Bill C-45 management briefings • Tested and refined a workshop on pre-start health and safety reviews • Piloted a new “rapid cycle” consultation service using a three phase process: identify key workplace risks, devise action plans, and promote continuous improvement

11. Staking New Ground... IAPA facilitates local, national and international partnerships, alliances, and agreements • Agreement with Automotive Parts Manufacturers Association to develop sector specific products • Established as a Collaborating Centre for the ILO International Occupational Safety and Health Information Centre (CIS) • Working with Mexico’s Direccion General de Seguridad y Salid en el Trabajo on training projects • Collaboration with CME on training and corporate projects: seminars and workshops

12. Chinese Delegation

13. Investing in the Community IAPA partners with many organizations to forge a culture of prevention… • Occupational Safety and Health Council of Ontario • Safe Communities • Safe Communities Incentive Program • Threads of Life • Industry Sectors • Boards of Trade • Canadian Memorial LifeQuilt

14. Investing in the Community Much of our community work is performed by over 900 volunteers • Mentor small business • Support community health and safety initiatives • Participate in community events • Plan, deliver and evaluate educational events and regional conferences

15. Council of Representatives

16. Champion Youth Initiatives • Passport to Safety • Canadian Memorial LifeQuilt • Young Worker Awareness Program: Delivered 862 presentations to 42,264 students • Provincial Advisory Panel on Youth

17. LifeQuilt Launched in 2003

18. Planning for the Future • Maintain or exceed our success rate with member firms • Launch new products, e.g. training manual for Automotive Parts Manufacturers’ Association • Move towards achieving Level III of the NQI Progressive Excellence Program • Receive official designation as a WHO Occupational Health & Safety Collaborating Centre

19. Planning for the Future • Sign a collaborative agreement with the Canadian Standards Association • Surpass 2003 performance targets • Collaborate with system partners to establish a Centre of Excellence including co-locations of several Health and Safety Associations.

20. “We must be the change we wish to see in the world” Mahatma Gandhi

21. Don’t miss The Human Factor – Revolutionizing the Way People Live with Technology Tuesday, April 27, 2004 - 1:45 pm to 3:00 pm Room 718B What links the frustrations of daily life like VCR clocks and voicemail systems, to airplane crashes and a staggering ‘hidden epidemic’ of medical error? Kim Vicente is a professor of human factors engineering at the University of Toronto and a consultant to NASA, Microsoft, and many others.