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Results of pilot benchmark study

Results of pilot benchmark study. Anfried Sauerborn/René Colin. EAQG Metrics WGt. April 2008. Content. KPI’s overview Proposed indicators Customer service indicators Production factors indicators Pilot Study results. Based on the work done by Anfried Sauerborn. KPIs overview.

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Results of pilot benchmark study

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  1. Results of pilot benchmark study Anfried Sauerborn/René Colin EAQG Metrics WGt April 2008

  2. Content • KPI’s overview • Proposed indicators • Customer service indicators • Production factors indicators • Pilot Study results • Based on the work done by Anfried Sauerborn

  3. KPIs overview Purpose of the KPI’s Among its duties, Space will provide for benchmarking services, with two objectives : • Allow sub-tier suppliers to self-assess their level of performance through a benchmark study • Provide a yearly global assessment of the industrial performance of the Supply Chain. • The purpose of this presentation is to define the indicators that will be used to support this service.

  4. KPIs overview Objectives of SPACE • Improve the efficiency of the European civil aeronautical supply chain The indicators must reflect these objectives - with a number of 10 maximum

  5. KPIs overview What is the efficiency of a supply chain? Customer view output Efficiency = input Resources More output with less input!

  6. KPIs overview What to measure in terms of output for a supply chain? Customer service

  7. KPIs overview What to measure in terms of input for a supply chain? Production efficiency

  8. Pilot study results • The pilot study was conducted in Febr/March 08 • 45 companies invited: • Randomly selected • Electric/mechanics activities • Across Europe • 11 answers (25%, achieved with a lot of interventions/reminders)(In automotive, the return is 45-60%, there were a lot of interventions needed to achieve this result)

  9. Pilot study results: Automotive: Customer returns: Customer Returns: Unit: p.p.m. (Parts Per Million) Definition: total quantity of unacceptable products rejected by the customers during the last three months and acknowledged as such by the Supplier, divided by the total quantity of components delivered to all customers during the same period, multiplied by 1 million.

  10. Pilot study results: Automotive: Customer delivery achievements: Customer Delivery Achievement: Unit : % - percentage Definition : total quantities delivered on-time* during the last three months, in acceptable quality, divided by total number of “lines of order” supplied during the same period, multiplied by 100. On-time = +2 days to -7 days of the due date.

  11. Pilot study results: Automotive: Added Value per employee: Added Value per Employee: Unit : K€/person Definition : sales value of all products manufactured excluding trading, less cost of raw materials, purchase of components and overheads for the year, divided by the total number of employees including interim and temporary hired people.

  12. Pilot study results: Automotive: Turnover per employee: Turnover per Employee: Unit : K€/person Definition: sales value of all products manufactured excluding trading, divided by the total number of employees, including interim and temporary hired people.

  13. Pilot study results: Automotive: Cost of waste: Cost of Waste, Scraps & Reworks: Unit : % - percentage of Turnover Definition: total annual costs of internal waste, scrap & internal rework divided by the total annual cost of goods sold, excluding trading, and multiplied by 100.

  14. Pilot study results: Automotive: no information Supplier under evaluation: Suppliers under evaluation : Unit : % - percentage Definition : Number of suppliers under evaluation* divided by total number of suppliers. * OTD and/or quality achievement of their own suppliers

  15. Pilot study results: Automotive: Inventory turns: Inventory Turns: Unit: number Definition : Annual cost of goods sold divided by the appropriate value of total inventory (raw materials, work in-progress and finished goods). This indicator should be calculated on a calendar year basis i.e. from 1st January to 31st December. All products owned or controlled should be taken into account even if they are not physically located on-site e.g. consignment stocks held at customers.

  16. Pilot study results: Automotive: Space Utilisation: Space Utilization: Unit : K€/m² Definition: Annual cost of goods sold divided by the total production floor space including all storages and production offices areas, but excluding specialist R&D facilities. period,

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