Download
should we would we could we we did n.
Skip this Video
Loading SlideShow in 5 Seconds..
Should we? Would we? Could we? We did… PowerPoint Presentation
Download Presentation
Should we? Would we? Could we? We did…

Should we? Would we? Could we? We did…

99 Views Download Presentation
Download Presentation

Should we? Would we? Could we? We did…

- - - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

  1. Should we? Would we?Could we? We did… A Comprehensive Plan for Student Services

  2. Northeast Wisconsin Technical College • Two-year technical college in Green Bay, WI • Established as a vocational school in 1913 • Serve approximately 43,000 students annually over 9 counties in Northeast Wisconsin • Campuses in Green Bay, Marinette & Sturgeon Bay • Offer over 70 Associate Degree and Technical Diploma programs • 93.5% of our graduates find employment within 6 months of graduation

  3. A Vision for Change • Referendum – April, 2001 • Doubled the square footage of the college (approx 1,000,000 sq ft) • New Student Center – April, 2004 (113,605 sq ft) • Developed a “One-Stop” Student Services model • Follow-up from student satisfaction surveys indicated a need for more intrusive academic advising • Development of NWTC Academic Advising model

  4. Student Services Org Chart

  5. Student Centered Mindset • One-Stop Environment • Customer-centered • Redesigned processes • Generalists/Specialists • Train front line staff so they can answer 80% of questions • Resolve the situation on-the-spot without sending the student somewhere else

  6. Enrollment Services Org Chart

  7. Technology • Electronic Imaging • Web-based Student Self Service • Telephone Tracking • Instant Messaging • Degree Audit

  8. NWTC Call Center

  9. Profile of NWTC Program Student • Average student age of 25 • (18-24 is 46% of population) • 60% female, 40% male • 9% minority • 65% receive financial aid • 64% are pursuing associate degrees • 97% of graduates are employed in Wisconsin • Median annual starting salary of $31,092

  10. Former Student Success Org Chart

  11. Application Inquiry, or Enrollment Program Ready? Counselor NO YES Advisor NWTC Academic Advising Model

  12. Transition of Roles • Counselor Roles • Admission information • Transfer of credit analysis • Career assessment interpretation • Undecided students exploring programs • Referrals for personal or academic concerns • Registration for undeclared students • Student development workshops • Advisor Roles • Program information • Credit by exam/life experience • Registration for program students • Graduation audits • Intrusive calls and emails to assigned students • Contact with academically at-risk population • Make referrals • Student development workshops

  13. Current Student Success Org Chart

  14. Counseling / Advising Statistics 2006-07

  15. Beginning the Odyssey… • New manager selected April, 2006 • First 6 advisors started July, 2006 • Selection criteria • Training of advising team • Internal professional development focus • NACADA Summer Institutes • The “Matrix” • Marketing of Advising program • Web presence • Brochure • Faculty in-service & newsletters • Classroom visits and introductory letters

  16. Implementation… • Partnership with Learning • Choose programs to assign to advisors • Identify major needs within program areas • Serving on program advisory committees • Participation in divisional in-service & faculty team meetings. • Partnership with Enrollment Services • Participate in new student orientations • Assign advisors to students in PeopleSoft • Send introductory advisor letter to students • Collaborative effort to monitor student progress toward graduation • Utilization and refinement of degree audit and analysis database • Calendar access to all Welcome and Call Center staff

  17. Advising at NWTC • 12. 5 Advisors phased in over a two year period • Assigned to over 50 of the college’s 70 academic programs with approximately 6500 students • Visit regional learning centers 2-3 times per month • May spend one full day per week in the assigned division • Intrusively advise students with at-risk indicators • Assist with recruitment activities on and off campus • Hold Student Success developmental workshops • Provide advising presence in the Multicultural Center • E-mail students a minimum of three times per semester • Weekly team meetings and bi-weekly meetings with Counseling • Full team trainings and retreats

  18. Advising Assessment • Creation of Mission statement • Creation of Syllabus • Development and facilitation of student and staff surveys • College IT report on program success is in development • NACADA Assessment Institute - 2008 • Future team action plans built upon assessment needs – needs to be a focal point for division

  19. Student Survey Results – spring 07 • 96.4% of students agreed or strongly agreed that their advisor assisted them in appropriate course selection • 98.4% of students agreed or strongly agreed that their advisor was genuinely interested in their academic progress • 97.3% of students agreed or strongly agreed that their advisor gave them accurate program information • 98% of students agreed or strongly agreed that their advisor is a good listener • 98% of students agreed or strongly agreed that if they ever had a question about their education they would go to their advisor for assistance • (254 Responses)

  20. Early returns on Advising • Improved student service • Improved partnerships with Learning and other teams • Defined roles/responsibilities of staff • Assigned program expertise • Energized, creative staff • Administrative support for Advising • Of course, questions still remain… • Budget constraints? Community needs? • Undeclared student population, other special interests • National visibility and involvement – NACADA

  21. Questions? NWTC Student Center Northeast Wisconsin Technical College 2740 W. Mason Street, P.O. Box 19042 Green Bay, WI 54307-9042 (800) 422-NWTC Dr. Pamela Phillips – Vice President of Student Services pamela.phillips@nwtc.edu Bridgett Golman – Dean of Student Success bridgett.golman@nwtc.edu Mark Franks – Dean of Enrollment Services mark.franks@nwtc.edu John Grant – Manager of Advising, Recruitment & Career Services john.grant@nwtc.edu