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Patient Opinion and the Commissioning Support Units

Patient Opinion and the Commissioning Support Units. Our Senior Team. Mission. To delight our customers by providing outstanding business solutions. Our Business. £57m business covering a wide ranging portfolio and growing

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Patient Opinion and the Commissioning Support Units

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  1. Patient Opinion and the Commissioning Support Units

  2. Our Senior Team

  3. Mission To delight our customers by providing outstanding business solutions

  4. Our Business • £57m business covering a wide ranging portfolio and growing • 15 clinical commissioning groups (CCGs) in West and South Yorkshire and Bassetlaw, which represent over 500member GP practices and serve a population of 3.9 million. We also provide services to the NHS England, national, regional and area level, provider trusts, public health and CCGs across Yorkshire and Humber. • Circa 650 staff and a pool of Associates working on our behalf

  5. Our services • Business intelligence • Communications, engagement and diversity • Continuing healthcare • Finance • Governance • Information technology • Medicines management • Primary care development • Procurement • Provider management • Transformation • Workforce and organisational development

  6. Patient Opinion & the CSU • Focus on the patient experience • Focus on post Francis recommendations • Focus on the impact of the experience on the services offered • Focus on the assurance process and input to Quality and Contract Monitoring • A ‘watched voice’ for better care delivery • Partnership

  7. Our Future Business Strategy • To innovate • Create value for our CCGs and other customers • Solve problems in urgent care, QIPP and Quality • Support, lead and deliver Transformation • Focus on enabling mobile working and efficient delivery • Do things at scale in an evidenced way e.g. Individual Funding Reviews and Medicines Management

  8. Questions

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