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2005 MASFAA CONFERENCE CHARLESTON, WEST VIRGINIA

2005 MASFAA CONFERENCE CHARLESTON, WEST VIRGINIA. Ginny D’Angelo Vice President of Student Loans Commerce Bank Diane Lambart Fleming Associate Director – Client Services Central Michigan University. GRAMM-LEACH-BLILEY GLB ACT. Financial Modernization Act of 1999. Gramm-Leach-Bliley Act.

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2005 MASFAA CONFERENCE CHARLESTON, WEST VIRGINIA

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  1. 2005 MASFAA CONFERENCECHARLESTON, WEST VIRGINIA • Ginny D’Angelo • Vice President of Student Loans • Commerce Bank • Diane Lambart Fleming • Associate Director – Client Services • Central Michigan University

  2. GRAMM-LEACH-BLILEYGLB ACT Financial Modernization Act of 1999

  3. Gramm-Leach-Bliley Act GLB is a federal law, which includes provisions in requiring financial institutions to take steps ensuring the security and confidentiality of a consumers/customers personal information. In 2003, the Federal Trade Commission (FTC) confirmed that higher education institutions are considered financial institutions under this law.

  4. Gramm-Leach-Bliley Act • Colleges and universities must be in compliance with provisions of the GLB Act that relate to the Safeguards Rule. • Colleges and universities that already comply with FERPA will be deemed to be in compliance with FTC privacy rules under the GLB Act.

  5. Gramm-Leach-Bliley Act The law requires that institutions must protect information collected about individuals: • Names • Addresses and phone numbers • Bank and credit card accounts • Social Security numbers • Income and credit histories

  6. Gramm-Leach-Bliley Act According to the Safeguards Rule, financial institutions must develop a written information security plan that describes their program to protect customer information. Privacy notices explaining an institution’s information-sharing practices must also be provided to each customer.

  7. Gramm-Leach-Bliley Act Experts suggest that three areas of operation present special challenges and risks to information security: • Employee training and management • Information systems (network and software),storage,transmissions and retrievals • Security management, including prevention, detection and response to attacks, intrusions or other system failures

  8. Gramm-Leach-Bliley Act Quick Tips for Safeguarding information: • Identify what is considered sensitive information • Protect all sensitive information from unauthorized access or use • Put safeguarding into practice • Report suspicious activity

  9. How does this apply to you? • Privacy of Information – FERPA • Safety of Information

  10. Which Units are Most Affected by GLB? • Registrar • Financial Aid Office • Bursar • Development Office • IT • Academic Departments

  11. Privacy of Information • FERPA – Family Educational Rights & Privacy Act • If you are FERPA-compliant, you are meeting GLB criteria to protect information privacy • FERPA protects privacy of all student educational records and financial information

  12. FERPA Policies • Written policy – University Bulletin • Staff training; i.e., memos from Registrar’s Office to faculty & staff regarding FERPA policy • Information is shared on a “need to know” basis, i.e.,: Audits Law enforcement officials (must have proper documentation and credentials) Contracted services (loan, collection agencies) Development Office

  13. GLB extends FERPA • If your institution makes loans to parents and other individuals, you must also protect their privacy • These loans can include: PLUS Alternative Parent Loans

  14. Safeguard Rule • Institutions must develop a written information security plan to protect customer information • Institutions must send privacy notices explaining the information-sharing practices to each customer

  15. Safeguards Rule Expanded • Must include plans to safeguard information against: • Natural Disaster • Human Error • Fraud • Data corruption • Theft (hardware, software, reports) • Unauthorized access

  16. Safeguards Rule (cont) • Natural Disaster (Hurricanes???) • Is your data backed up in a remote location? • Do you lock your computer when you leave your work station during fire alarms – or any other time, for that matter!?

  17. Safeguards Rule (cont) • Deliberate Fraud • Must maintain a separation of duties • Conflict of interest policies must be observed • Human Error • Do you have audit trails and reports that can be used to reconstruct data

  18. Safeguards Rule (cont) • Data Corruption • Protect and secure access to data, i.e., limit query vs. update capability on a “need-to-do” basis, limit student worker access as needed • Anti-virus software must be maintained and applied • Institution must erect firewalls and develop protection against hackers

  19. Safeguards Rule (cont) • Must secure against theft of hardware, software and reports • Secure during non-business hours: offices locked, keys secured • Approved shredder: eliminates guess work in how to feed in documents

  20. More Safeguards • Must protect against unauthorized access • Frequent password changes should be systematically required • Reports sent on a “need-to-know” basis • Computer privacy shields • Student ID card readers – prevents inappropriate overhearing of SIDs or SSNs

  21. More Safeguards • Communicating to students via e-mail: • Use student’s institutional e-mail address • Respond to non-institutional e-mail that an answer has been sent to the student’s institutional e-mail address • Respond to parent inquiries through student’s institutional e-mail and ask student to forward to parent • Mass e-mail communication to students should take student’s to a secure web site that protects their individual information

  22. Whose Responsible Anyway? • Identify and involve all offices involved with loans or collection of data • FAO • Bursar • IT/Computer Systems • Development • Academic departments (scholarship applications)

  23. Who’s the Compliance Officer? • Someone must be designated the institutional Compliance Officer • This function is usually assumed by the Business and Finance Division • FAO responsibility rests in informing potential units of GLB responsibility

  24. FAO GLB Policies • Shred all student-specific documents • Policy for identifying students and parents before sharing data • Refer non-student/parent requests (3rd party) to appropriate staff • Report computer problems immediately

  25. Additional FAO Policies • Don’t share passwords. Problem: What do you do when an employee is absent and you need to access information on his/her computer? • Lock computers when leaving work area • Computer screens shielded from other students • No visitor left behind – or unattended!

  26. CONTACT INFORMATION Ginny D’Angelo (800) 666-3910 Fax: (314) 514-6228 Ginny.dangelo@commercebank.com Diane Lambart Fleming (989) 774-7429 Fax: (989) 774-3634 flemi1dl@cmich.edu

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