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NOTTINGHAM UNIVERSITY, 2008. THE SALTIRE CENTRE, GLASGOW CALEDONIAN, 2008. NOTTINGHAM UNIVERSITY, 2008. CAMBRIDGE UNIVERSITY, FACULTY OF EDUCATION LIBRARY, 2008. NORTHUMBRIA UNIVERSITY, 2008. THE SALTIRE CENTRE, GLASGOW CALEDONIAN, 2008. NORTHUMBRIA UNIVERSITY, 2008.
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Cathedral Court (Compass Centre) Medway • St Georges Centre Medway • Sports Centre Canterbury • Rochester House • Augustine House Canterbury • Augustine Arts Centre Canterbury • Library Facilities • North Holmes Road (Phase One) • Catering Services • St Gregory Music Centre Canterbury • Gym Refurbishment Sports Science • Relocation of Wye • Refurbishment of Summerville Science Labs AUGUSTINE HOUSE - IN CONTEXT
Harry Faulker-Brown’s ten commandments of desirable qualities for libraries • 6. Organised to impose appropriate confrontation between books and readers - (learners, hardcopy and electronic resources, IT, AV and presentation facilities, etc) AUGUSTINE HOUSE – A NEW LIBRARY
Open Static Shelving Compact Mobile Shelving TYPICAL LIBRARY FLOOR PLAN - SHELVING
Check my e-mail Take a Break Print my Work iBorrow laptop Library Support Self Issue & Self Return Access control Recharge my Wheelchair i-zone Printing and Catering Top-up Book a study Room ACCESS TO SERVICES - MAKING IT WORK
University Wide Co-ordination of Student Services for the Future – the Role of the i-zone
ISS = • Integrated model of student support service delivery, based on the “student first” approach • A single, easy access information service for staff and students • Available remotely and across the campus network • 07.09.09 Medway • 21.09.09 Broadstairs and Canterbury (Augustine House)
Tiered Approach to Supporting Students & Staff • Self Help – for staff & students via Ask the i-zone/FAQs • i-zone – the Helpdesk team at present: • face to face • telephone • e-mail • Expert Assistance • seamless referral to the specialised teams when 1st line fixes are not possible
Library Services Computing Services Corporate Information Services International Office Learning and Teaching Enhancement Unit Departments Supported • Student Finance • Student Recruitment • Student Accommodation • Registry • Student Support and Guidance
Call Logging • all enquiries logged • to Departments’ queues when unresolved • user notifications
Managing Calls • call tracking • SLAs • management statistics