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### Enhancing Student Services and Library Facilities: A Comprehensive Overview ###

This document outlines the evolution and improvements of student support and library services across various universities, emphasizing the integration of technology, efficient space management, and user-centered design. Key features include the transition to mobile shelving, upgraded IT facilities, and the establishment of the i-zone for streamlined access to information and resources. With a focus on personalized support and accessibility, these initiatives aim to create conducive learning environments, foster collaboration, and promote academic success. Insights from multiple universities serve as a benchmark for future developments. ###

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### Enhancing Student Services and Library Facilities: A Comprehensive Overview ###

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  1. NOTTINGHAM UNIVERSITY, 2008

  2. THE SALTIRE CENTRE, GLASGOW CALEDONIAN, 2008

  3. NOTTINGHAM UNIVERSITY, 2008

  4. CAMBRIDGE UNIVERSITY, FACULTY OF EDUCATION LIBRARY, 2008

  5. NORTHUMBRIA UNIVERSITY, 2008

  6. THE SALTIRE CENTRE, GLASGOW CALEDONIAN, 2008

  7. NORTHUMBRIA UNIVERSITY, 2008

  8. PORTSMOUTH UNIVERSITY, 2008

  9. NORTHUMBRIA UNIVERSITY, 2008

  10. THE KEY TO AUGUSTINE HOUSE

  11. Cathedral Court (Compass Centre) Medway • St Georges Centre Medway • Sports Centre Canterbury • Rochester House • Augustine House Canterbury • Augustine Arts Centre Canterbury • Library Facilities • North Holmes Road (Phase One) • Catering Services • St Gregory Music Centre Canterbury • Gym Refurbishment Sports Science • Relocation of Wye • Refurbishment of Summerville Science Labs AUGUSTINE HOUSE - IN CONTEXT

  12. NHR TEACHING ACCOMMODATION - LAUD DEVELOPMENT

  13. Harry Faulker-Brown’s ten commandments of desirable qualities for libraries • 6. Organised to impose appropriate confrontation between books and readers - (learners, hardcopy and electronic resources, IT, AV and presentation facilities, etc) AUGUSTINE HOUSE – A NEW LIBRARY

  14. Open Static Shelving Compact Mobile Shelving TYPICAL LIBRARY FLOOR PLAN - SHELVING

  15. TYPICAL LIBRARY FLOOR PLAN - LEARNING SPACES

  16. LEARNING CENTRE - FURNITURE

  17. Check my e-mail Take a Break Print my Work iBorrow laptop Library Support Self Issue & Self Return Access control Recharge my Wheelchair i-zone Printing and Catering Top-up Book a study Room ACCESS TO SERVICES - MAKING IT WORK

  18. University Wide Co-ordination of Student Services for the Future – the Role of the i-zone

  19. ISS = • Integrated model of student support service delivery, based on the “student first” approach • A single, easy access information service for staff and students • Available remotely and across the campus network • 07.09.09 Medway • 21.09.09 Broadstairs and Canterbury (Augustine House)

  20. Tiered Approach to Supporting Students & Staff • Self Help – for staff & students via Ask the i-zone/FAQs • i-zone – the Helpdesk team at present: • face to face • telephone • e-mail • Expert Assistance • seamless referral to the specialised teams when 1st line fixes are not possible

  21. Library Services Computing Services Corporate Information Services International Office Learning and Teaching Enhancement Unit Departments Supported • Student Finance • Student Recruitment • Student Accommodation • Registry • Student Support and Guidance

  22. Call Logging • all enquiries logged • to Departments’ queues when unresolved • user notifications

  23. Managing Calls • call tracking • SLAs • management statistics

  24. Knowledge Database/ FAQs

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