Crimson Hotel group
Crimson Hotel group. Customer Service Training. At Crimson Hotel Group, guest and employee courtesy is our top priority. Staff must report all incidents, no matter how minor, so that personnel can properly document and officially report any and all problems. . Our Top Priority.
Crimson Hotel group
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Presentation Transcript
Crimson Hotel group Customer Service Training
At Crimson Hotel Group, guest and employee courtesy is our top priority. Staff must report all incidents, no matter how minor, so that personnel can properly document and officially report any and all problems. Our Top Priority
Implementation of customer service guidelines • Installation of new signage throughout the hotels • Lobbies • Indoor and outdoor pool areas • Restaurant areas • Completion of staff training in new customer service guidelines Spring Season
Stay well hydrated • Choose water over soft drinks or juices • Drink whenever you are thirsty • Apply sunscreen throughout the day • Wear hat or visor • Wear comfortable, non-slip shoes To Help Our Guests Protect Themselves by the Outside Pool
Complete scheduled room checks • Repair any defects immediately • Verify lock mechanisms are working properly • Hallways must be well lit • Check HVAC systems daily • Refer questions to your supervisor Protect Our Guests - Inside
At Crimson Hotel Group Customer Service Is Our Top Priority
